Lowe's Home Improvement

Reviews

• AA

  Avi Avraham

  Mar 25, 2026
  5.0
  Everything you need you can find in there, great customer service
• ML

  Mags LouAgs

  Mar 22, 2026
  1.0
  Truly, the opposite of a pleasure. The people are very nice. The inventory management is nothing short of purgatory. Want to find item 56432? Lowe’s shows that this store has 420 of it in stock? Oh, it’s likely not there. And if it is there, it’s three shelves up and there’s no one to unload the pallet. Or, as has been in my case the last several times, they can’t even find the pallet, admit they can’t, then cancel your order days later and put your money back on the gift card you likely tossed. There’s a special kind of misery associated with purchasing from this Lowe’s. I’d recommend paying twice as much for it at a local hardware store, if you can find one, or scrubbing toilets or shoving sharp things under your nailbeds before shopping here. Pretty sure this is my second negative review ever on Google. That says something.
• JC

  Joseph Castleman

  Mar 21, 2026
  1.0
  HORRIBLE customer service. I went in person to order a washer and dryer, it came to just over $2,200. A very nice older man in the appliance section took my order on 3/16 and he said I could get it delivered the next day (3/17) but I wanted to have a Saturday delivery which was 3/21. He put the order in and said someone would reach out to me day of to give me a delivery window. On Saturday 3/21 no one had reached out, so I called and they told me it had been pushed to the next Saturday 3/28. I had not be alerted, emailed, texted, or called that the delivery was delayed. The only reason I found out was that I called, had I not, we would have just been left wondering where our order was. So we called the store to ask for the delivery fee ($40) be waived, for the inconvenience (we were moving into a new house and would be without laundry that week). They said they could not refund the delivery fee. So I told them to just cancel the entire thing and that we would just go to Home Depot and buy the exact same washer and dryer. So since they wouldn’t do the right thing and refund the delivery fee ($40), they lost our entire order ($2,200) and my business from now until eternity. Hope that $40 was worth it…
• CR

  Carolina Reyes

  Mar 16, 2026
  5.0
  The GM Stephen was very helpful along with the Pick Up Staff. They went above and beyond to help and assist with an issue due to no availability of a purchased online item. They were attentive to our needs, after explaining that we had traveled over an hour and a half to pick up the items bought online they assisted to their best of their ability and were able to find a solution allowing us take home the online purchased items.
• JV

  john vogt

  Mar 10, 2026
  5.0
  One of the reasons I moved to Salt Lake City is for the low humidity. When it gets hot in the summer, Lowe's uses air conditioning. Home Depot uses swamp coolers which makes it very damp indoors a undoes all that nice dryness. It makes for a much more comfortable and pleasant shopping experience. I also like Lowe's because of their delivery service.

Frequently Asked Questions About Lowe's Home Improvement