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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Franklin, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,445 reviews
5 stars
757
4 stars
320
3 stars
112
2 stars
58
1 star
198
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Issues
Several reviews highlighted issues with appliances purchased, including delivery problems and defective products.
Store Environment
Customers noted a lack of organization and cleanliness in the store, making it difficult to find items.
Positive Staff Interactions
Despite negative experiences, some customers praised individual employees for their helpfulness and friendliness.
Online Ordering Problems
Numerous complaints were made about issues with online orders, including cancellations and lack of communication.
- HHheatherJan 3, 20262.0I do not live close. I scheduled a pick up yesterday morning and it said it would be ready within 3 hours. I did some other shopping and, 4 hours later still didn't have an update about my pickup. I was ready to head back home, nearly an hour away, so I called the store to get an update. The automated answering machine told me the order was ready. I went to the store only to find out it wasn't and they didn't even have the quantity of drawer pulls I ordered. One gentlemen was very kind and tried to help me. He was just going to go pull the items and that is when we found out the only had 3 of the 13 I had ordered. Another lady explained that everyone had called out that day and there wasn't anyone in that department to even pull the order. I understand all of that but the system shouldn't have let me order an amount that wasn't even in stock. I also feel that stores should have the ability to shut off same day pick ups for certain stores, in cases like this. The employee wasn't able to cancel it so I had to do that online, once I arrived back home. The employees that were there seemed to care but they really are lacking at the store. This is just one of the many times I have arrived for pick up and nothing has been looked at and they just have to go pull it when I arrive. I will just plan to shop at another location from now on.
- MMMike MaurerDec 29, 20251.0Purchased a Frigidaire garage ready refrigerator from Lowe's July 2024. Model #LFTR2045VF9. 16 months later, November 2025, the freezer starts to frost over and the refrigerator stopped working. After calling Frigidaire directly, they said the refrigerator was out of warranty and it would be a minimum $350 to send a service technician for a repair. Since the repair costs was almost half the cost of a new refrigerator, we chose to purchase another brand. I did not contact Lowe's only because I knew it wasn't their problem. I am sure Lowe's offers other quality appliances, but I will never buy another Frigidaire.
- JHJim HigginsDec 28, 20255.0Today (Winter) it was a trip to Lowe's to see houseplants. It was a big ask to see greenery in Winter but they had it - nice selection.
- TBTim BecknerNov 18, 20251.0My wife and I recently purchased a fridge from this location. After 6 weeks the freezer completely stopped working. We lost all the food in the freezer and contacted Lowe's customer service. They immediately passed us off to Samsung to handle the issue. Samsung had me on the phone for several hours performing troubleshooting activities which did not fix the problem. Then had to schedule a technician to come to the house. He arrived and dismantled the entire thing, told me he didn't have the right parts to fix our problem and then left asking us to reschedule. Once he left the next day I noticed the fridge portion, which had been working prior to was no longer working. So now we lost the food and the fridge. The water dispenser is now dripping. My wife and I went back to this store to see if we could just get a replacement as clearly this fridge was a lemon. We were met with the most robotic answers from each and every person we spoke with. "You have to call Samsung." "Not our problem after 2 days." "Samsung has your answers, not us." Don't get me wrong, I understand we have the manufactures warranty but Lowes sold us this lemon. They could not have been less helpful
- DMDaniella McNairNov 16, 20253.0Edit: The store really seems to not want to make money. No one really greets you or anything. Also months back, I was looking in the cabinet section and their was a gentleman sitting in a seat there a few feet away and not once did he offer assistance. So I later went to this guy and asked about cabinet resurfacing and he took my information saying I would be contacted. I never got contacted. I do have a baby face and dress down so I’m not sure if people just don’t take me seriously but they missed out on a opportunity to make money. I will be seeking another provider for my home remodeling. If you need help from customer service or anyone, request a a manager. Twice I have come here and been told incorrect information. One was an issue with exchanging a refrigerator (thankfully the manager Josh there saved the day) and today when I asked for plastic recovery bags to enclose bags of soil in. The garden guy said to check at the front. I didn’t see any so I asked customer service. Customer service looked at me like I have 2 heads. I asked a family member that works for Lowes in a different city and got an immediate answer. Customer service here could use some work.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hand tools, heating and cooling equipment, home décor, kitchen items, lumber, paint, patio furniture, plumbing supplies, storage solutions, tools, washers and dryers, water heaters, and windows and doors.
What are the operating hours for Lowe's Home Improvement in Franklin, TN?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, and the store may be closed on certain holidays such as November 27, 2025 and December 25, 2025.
Does Lowe's in Franklin offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status or pickup details for an order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. When your order is ready for pickup, you'll receive an email with instructions and store location. Bring your order confirmation and photo ID to pick up your order during store hours.
What payment options are accepted at Lowe's Home Improvement in Franklin, TN?
Lowe's accepts American Express, Cash, Checks, Diners Club, Discover, MasterCard, and Visa credit cards.
What brands are available at Lowe's Home Improvement?
Lowe's offers a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Maytag, Bosch, Moen, Weber, and many more.
Are there any nearby places to eat around Lowe's Home Improvement in Franklin?
Yes, nearby dining options include Zoës Kitchen (Mediterranean cuisine), Panda Express (Chinese and fast food), CAVA (Mediterranean and Greek), Waffle House (breakfast and brunch), Jim 'N Nick's Bar-B-Q (barbecue), Chuy's (Tex-Mex and Mexican), and Chick-fil-A (fast food chicken).
What nearby stores or services can customers visit in conjunction with shopping at Lowe's?
Nearby stores include Sam’s Club for wholesale and groceries, Mattress Firm for furniture and mattresses, La-Z-Boy Furniture Gallery for furniture, and AT&T Store for mobile phones and retail services. There is also a FedEx Office Print & Ship Center for shipping needs.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby, providing convenient propane exchange services for customers who may be shopping for grills or outdoor supplies at Lowe's.
How can nearby locksmith services help customers shopping at Lowe's?
Minute Key and Minute Key Locksmith services are close to Lowe's, offering quick key duplication or locksmith assistance, which can be useful if you need to secure your home or vehicles while shopping at Lowe's.