Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Franklin, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,439 reviews
5 stars
754
4 stars
319
3 stars
112
2 stars
57
1 star
197
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock or mispriced.
Checkout Experience
The checkout process is often slow, with issues reported at self-checkout and long wait times for assistance.
Online Orders
Many customers have had negative experiences with online orders, including cancellations and poor communication regarding delivery.
Employee Attitude
While some employees are noted for their friendliness and willingness to help, others exhibit a lack of enthusiasm and helpfulness.
- TBTim Beckner5 days ago1.0My wife and I recently purchased a fridge from this location. After 6 weeks the freezer completely stopped working. We lost all the food in the freezer and contacted Lowe's customer service. They immediately passed us off to Samsung to handle the issue. Samsung had me on the phone for several hours performing troubleshooting activities which did not fix the problem. Then had to schedule a technician to come to the house. He arrived and dismantled the entire thing, told me he didn't have the right parts to fix our problem and then left asking us to reschedule. Once he left the next day I noticed the fridge portion, which had been working prior to was no longer working. So now we lost the food and the fridge. The water dispenser is now dripping. My wife and I went back to this store to see if we could just get a replacement as clearly this fridge was a lemon. We were met with the most robotic answers from each and every person we spoke with. "You have to call Samsung." "Not our problem after 2 days." "Samsung has your answers, not us." Don't get me wrong, I understand we have the manufactures warranty but Lowes sold us this lemon. They could not have been less helpful
- DMDaniella McNairNov 16, 20253.0If you need help from customer service or anyone, request a a manager. Twice I have come here and been told incorrect information. One was an issue with exchanging a refrigerator (thankfully the manager Josh there saved the day) and today when I asked for plastic recovery bags to enclose bags of soil in. The garden guy said to check at the front. I didn’t see any so I asked customer service. Customer service looked at me like I have 2 heads. I asked a family member that works for Lowes in a different city and got an immediate answer. Customer service here could use some work.
- CLCharles LewisNov 8, 20251.0Worker walk past you not even caring if you need help. The store looks like a tornado hit it most of the time and you can never find anything. Plus when you do it is out and the last time they said it would be 3 weeks before it was back in stock.
- NVNate VassarNov 5, 20251.0I was here for my company to get some keys copied. Spoke with 3 different staff members. None of them had the knowledge to cut a key. They made a general page over the intercom for assistance. Nobody came. The rest just stood there doing nothing. This location is definitely slipping compared to the Lowes I normally deal with. Lack of knowledge and customer service. I ended up leaving and going to another company. I put all the other merchandise I was going to purchase back. I will use Home Depot from now in when I'm in this area.
- LRLena RabyNov 5, 20252.0The customer service was decent now its awful. the employees wont even make eye contact with you when you are looking for something! I waited 15 min for help! i asked for help and where i needed it no one came if they do show up they dont know anything without having to look it up on their phone! This is the thrid time a fellow customer helped me not a employee. and this morning i was put on hold for 10 min before i hung up,!! Im going to Home Depot! ty
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Franklin, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hand tools, heating and cooling equipment, home décor, kitchen items, lumber, paint, patio furniture, plumbing supplies, storage solutions, tools, washers and dryers, water heaters, and windows and doors.
What are the operating hours for Lowe's Home Improvement in Franklin, TN?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, and the store may be closed on certain holidays such as November 27, 2025 and December 25, 2025.
Does Lowe's in Franklin offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status or pickup details for an order at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. When your order is ready for pickup, you'll receive an email with instructions and store location. Bring your order confirmation and photo ID to pick up your order during store hours.
What payment options are accepted at Lowe's Home Improvement in Franklin, TN?
Lowe's accepts American Express, Cash, Checks, Diners Club, Discover, MasterCard, and Visa credit cards.
What brands are available at Lowe's Home Improvement?
Lowe's offers a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Maytag, Bosch, Moen, Weber, and many more.
Are there any nearby places to eat around Lowe's Home Improvement in Franklin?
Yes, nearby dining options include Zoës Kitchen (Mediterranean cuisine), Panda Express (Chinese and fast food), CAVA (Mediterranean and Greek), Waffle House (breakfast and brunch), Jim 'N Nick's Bar-B-Q (barbecue), Chuy's (Tex-Mex and Mexican), and Chick-fil-A (fast food chicken).
What nearby stores or services can customers visit in conjunction with shopping at Lowe's?
Nearby stores include Sam’s Club for wholesale and groceries, Mattress Firm for furniture and mattresses, La-Z-Boy Furniture Gallery for furniture, and AT&T Store for mobile phones and retail services. There is also a FedEx Office Print & Ship Center for shipping needs.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby, providing convenient propane exchange services for customers who may be shopping for grills or outdoor supplies at Lowe's.
How can nearby locksmith services help customers shopping at Lowe's?
Minute Key and Minute Key Locksmith services are close to Lowe's, offering quick key duplication or locksmith assistance, which can be useful if you need to secure your home or vehicles while shopping at Lowe's.