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La-Z-Boy Franklin

4.4
(382 reviews)

Business Details

3010B Mallory Lane, Franklin, TN
37067, United States
(615) 778-0190
https://www.la-z-boy.com

About

Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.

Location

La-Z-Boy Franklin
3010B Mallory Lane, Franklin, TN
37067, United States

Hours

Reviews

4.4
382 reviews
5 stars
300
4 stars
20
3 stars
9
2 stars
11
1 star
42
  • AR
    Ariel Riezinger
    Feb 1, 2026
    4.0
    Alex Malamud is the main reason we purchased our Lazy Boy couches! He was patient and kind, and very thorough. That being said, the other employees were very rude and disrespectful to Alex, right in front of me. Had he not given us the amazing customer service, I would’ve walked out. He deserves better than how he was treated by coworkers in front of guests. The furniture is great quality, but be careful which employee you work with. I recommend Alex alone.
  • DC
    Dustin Carroll
    Jan 13, 2026
    5.0
    My wife and I decided we needed a new recliner, so we went to La-Z-Boy, we had in mind of what we wanted, once we arrived, Alex Malamud approached us! Alex was very experienced, polite and very educational on what each Recliner had to offer! So if your in need of any furniture needs go see Alex, at the Franklin La-Z-Boy!
  • TF
    Taneel Fraley
    Jan 8, 2026
    5.0
    Alex made buying furniture a great experience. He wasn’t pushy at all, asked thoughtful questions, and helped me find exactly what I needed without wasting time. The process was smooth, easy, and stress-free. I’d definitely recommend him to anyone looking for great service.
  • NP
    Nikki Pardue
    Jan 3, 2026
    5.0
    I learned more about recliners today than I ever thought possible. Alex was very helpful and patient and made sure that we found the one that we really loved. He showed us options and was never pushy. Will definitely be back to buy furniture for Alex when we need more!!
  • KH
    Kisa H
    Dec 27, 2025
    4.0
    Sandra’s 17 years of experience was very helpful!!! However at one point she had to get the store manager, Jean, regarding special pricing and Jean was quite rude to her and made it very clear that she didn’t really have the time to help her all within earshot of us. She did come over to help but was very short and her tone was very dismissive. If it wasn’t for Sandra’s extensive knowledge and helpfulness we would’ve taken our business elsewhere. I really hope that this is not normal behavior for Jean and that maybe she was just having an off day.

Frequently Asked Questions About La-Z-Boy Franklin

What are the operating hours of La-Z-Boy Franklin?

La-Z-Boy Franklin is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.

Does La-Z-Boy Franklin offer delivery services?

Yes, La-Z-Boy Franklin provides delivery services for its furniture products.

Brand Certified Facts from La-Z-Boy Franklin

This information is certified by La-Z-Boy Franklin and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 15, 2026Yext Knowledge Graph
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