Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.4
377 reviews
5 stars
297
4 stars
18
3 stars
9
2 stars
11
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff, particularly highlighting individuals like James and Reva for their exceptional service.
Product Quality
There are mixed reviews regarding product quality, with some customers expressing disappointment in the durability and craftsmanship of furniture, while others appreciated the comfort and design.
Delivery Issues
Several customers reported significant delays and issues with delivery, including receiving incorrect items and poor communication regarding order status.
Warranty Concerns
Numerous reviews indicated frustration with the warranty process, particularly regarding claims and repairs, leading to dissatisfaction with customer support.
Overall Experience
While some customers had positive experiences with their purchases, many expressed disappointment with the overall service and quality, suggesting a decline in standards compared to previous experiences.
- EGEdward GlimpsNov 5, 20255.0Alex Malamud is one of the most personable, jovial and knowledgeable sale person my wife and I had met. He took his time explaining the different material / fabrics, the functions and the durability on each recliner we were interested in. I recommend you ask for him when you go to the one on Mallory Ln. located in Franklin , Tn.
- RWRyan WorlNov 2, 20255.0Alex was very helpful. He walked us through all the options and helped us select the right chair for us.
- LELuis EcheverriaOct 28, 20255.0Excellent options and great customer service. We were helped by Alex Malamud, and he was great. Very clear and no pressure. Helped us get to what we loved.
- PTPool Fence of TennesseeOct 1, 20255.0Knowledgeable staff, good selection, and they offer great sales now and then.
- KIKat IrvingSep 3, 20255.0We had a most wonderful experience with this Lazyboy location!! The assistant manager Reva has been an angel dealing with my elderly parents. She was so empathetic and so kind in understanding the situation with my parent relative to a situation in a long term facility. I can’t emphasize how helpful Reva has been! I highly recommend Lazyboy in Cool Springs and Reva!! She is exceptional!!
Frequently Asked Questions About La-Z-Boy Franklin
What are the operating hours of La-Z-Boy Franklin?
La-Z-Boy Franklin is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
Does La-Z-Boy Franklin offer delivery services?
Yes, La-Z-Boy Franklin provides delivery services for its furniture products.
What types of furniture does La-Z-Boy Franklin sell?
They offer recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.
Is proof of vaccination required to visit La-Z-Boy Franklin?
No, proof of vaccination is not required to visit La-Z-Boy Franklin.
What payment options are accepted at La-Z-Boy Franklin?
La-Z-Boy Franklin accepts American Express, Discover, MasterCard, and Visa credit cards.
Where is La-Z-Boy Franklin located?
It is located at 3010B Mallory Lane, Franklin, TN 37067, United States.
Can you recommend nearby dining options around La-Z-Boy Franklin?
Nearby dining options include Bonefish Grill for seafood, Waffle House for breakfast and brunch, Jack in the Box for fast food, Panda Express for Chinese cuisine, and Zoës Kitchen for Mediterranean food.
Are there any nearby financial services close to La-Z-Boy Franklin?
Yes, nearby financial services include Chase ATM and Simmons Bank which can be convenient for your banking needs during your visit.
What nearby stores can I visit along with La-Z-Boy Franklin?
You can also visit Lowe's Home Improvement for home needs, Mattress Firm for mattresses, and Shane Co. for jewelry and bridal items nearby.
Does La-Z-Boy Franklin provide professional design services?
Yes, La-Z-Boy Franklin offers professional design services to help you customize furniture and create your dream home style.