Extra Space Storage

4.8
289 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 258 Mallory Station Rd in Franklin, TN today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

  • Credit cardAvailable
  • DebitAvailable

Location

Extra Space Storage
258 Mallory Station Rd, Franklin, TN
37067, United States

Hours

Reviews

4.8
289 reviews
5 stars
266
4 stars
7
3 stars
2
2 stars
1
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Carmen and Wendellyn received numerous praises for their exceptional customer service, being described as helpful, friendly, and knowledgeable.

Facility Management

The storage facility is noted for being clean, well-managed, and secure, contributing to a positive customer experience.

Ease of Process

Customers appreciated the smooth and easy process for renting storage units, including online setup and quick assistance from staff.

Pricing Concerns

Some customers expressed dissatisfaction with frequent rent increases, indicating a concern about pricing stability.
  • JH
    Jeffrey Hoover
    Dec 23, 2025
    5.0
    The application is very easy. it is very smart enabling access by the phone. instead of having to pull out your wallet, pull out your card and typing in the long numbers and code. and the woman who opened my account? oh my goodness! she was knowledgeable and covered every aspect even before I asked. the question. is almost like she's worked there for 20 years. And the woman was very pleasant and such a nice voice that you're upset that the conversation is over.!!!
  • JK
    Josh Kocher
    Dec 23, 2025
    5.0
    Had the best time and the smoothest load in possible thanks to Carmen! She was extremely helpful and attentive
  • SG
    Shon Gilbert
    Dec 22, 2025
    5.0
    The manager Carmen is amazing and very helpful. Helped us move into just the right units.
  • JB
    John Burroughs
    Dec 22, 2025
    5.0
    Clean well managed. Awesome manager. She is very friendly and helpful.
  • NH
    Nicole Hawkins
    Dec 10, 2025
    5.0
    Such a great and easy experience storing here. Great prices. Carmen was beyond kind and helpful. Highly recommend.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.