Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Elizabethton, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,771 reviews
5 stars
1,011
4 stars
398
3 stars
174
2 stars
65
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or lacking knowledge.
Product Availability
Customers noted inconsistent product availability, with some finding what they needed while others struggled to locate items.
Delivery Issues
Numerous complaints about delivery and installation services, including delays and poor execution of tasks.
Store Cleanliness
The store is generally reported as clean and organized, contributing positively to the shopping experience.
Checkout Experience
Frustration with self-checkout systems and lack of traditional cashier options, leading to dissatisfaction among customers.
- FHFrancine HartNov 16, 20255.0We purchased a midea refrigerator from Lowe's in Elizabethton TN it was delivered on 11/5 and it quit running 4 days later. I called the Midea customer care only to be told that the repair man would be out on 11/21 6 days before Thanksgiving. After several calls I finally got them to agree to have it returned to Lowe's. We went to Lowe's to get the process started. We talked to Garrett in the appliance department, sorry I didn't get his last name. He said he wasn't able to do what was needed because of his level but would take us up to the customer service manager Robert Lee. They went above and beyond to get our problem solved and to get delivery expedite. That was 11/14 and it was delivered on 11/16, the delivery people were wonderful as well. Thank you Robert Lee, Garrett, and the delivery folks for saving our Thanksgiving.
- MBmoni beeNov 11, 20255.0Always love Lowe's, there staff are helpful and friendly. Parking lot and store are well lit and clean. They always have the variety of things I need in stock.
- JCJack CarrollNov 6, 20253.0Went well, work matrl, nice, in & out quick.aspalt
- SCshawn crowleyOct 31, 20251.0Will unfortunately never deal with Lowe’s again. They don’t stand by anything but “Policy”. Purchased a refrigerator in Elizabethton , Tn store. No issues and service was fine. Then it stopped working within 5 months. The maker authorized full replacement and contacted Lowe’s with full replacement value. The store “Policy” is because I got it with a scratch in it that they took off money for then in order to replace it I had to pay the difference. “Policy”. Yes totally understandable that you’re receiving full money back for the original from the maker. But still want to make more money off the customer. And I’m not blaming the employees who did try to assist. But sadly management and bottom line are way more important than doing what’s right. Gotta make that $. So buy there but read all the fine print “Policy” rules and when you get treated like a fool don’t say you weren’t warned. Home Depot just down the road.
- JHJacob HauserOct 23, 20255.0Deisy at Pro Services is truly incredible. She helped me every step of the way with several complex orders. I know who I’m working with moving forward for my deck building and home improvement business!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Elizabethton, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, tools, flooring, patio furniture, among others. Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many more.
What are the operating hours for Lowe's Home Improvement in Elizabethton?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary, for example, the store is closed on November 27 and December 25.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to customers in Elizabethton, TN.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if the status changes.
What payment options are accepted at Lowe's Home Improvement in Elizabethton, TN?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation and repair services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, and more, as well as repair services.
What nearby places can help me exchange propane for my outdoor projects?
Blue Rhino Propane Exchange is located nearby and provides propane exchange services which can be convenient when working on outdoor or grilling projects.
If I’m visiting Lowe's, where can I go for fitness activities nearby?
Planet Fitness is a nearby gym and sports recreation venue where you can work out before or after shopping at Lowe's.
Where can I grab a quick meal or snack near Lowe's Home Improvement in Elizabethton?
Nearby fast food options include McDonald's, Taco Bell, and Hunan Chinese Restaurant, ideal for a quick meal during your shopping trip.
Is there a nearby place for key and locksmith services close to Lowe's?
Yes, Minute Key is located nearby and offers key and locksmith services if you need assistance while visiting Lowe's.