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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Dickson, TN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
116 Jackson Brothers Boulevard, Dickson, TN
37055, United States
Hours
Reviews
4.0
2,234 reviews
5 stars
1,179
4 stars
494
3 stars
219
2 stars
93
1 star
249
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness from staff and difficulty in receiving assistance.
Delivery Issues
Numerous complaints were made regarding delivery failures, including missed deliveries and unfulfilled service promises.
Product Availability
Customers expressed frustration over stock issues, with some items frequently being out of stock or not available.
Positive Staff Interactions
Despite negative experiences, some customers highlighted helpful and friendly staff members who provided excellent service.
Online Order Problems
Several reviews indicated issues with online orders, including receiving damaged items and difficulties with refunds.
- JCJames Christy2 days ago4.0My wife & I picked up an online order that she placed. I was surprised that it was so easy & fast! Employees were nice & very helpful.
- BWBob Williams2 days ago2.0Great store for DIYers, but the customer service is lacking. Since it's the only local option, I visit often, but I'm always met with an unwillingness to help. It feels like a result of corporate greed—despite moving to all self-checkouts, which should free up staff to help on the floor, the service hasn't improved.
- AMAmber MDec 20, 20251.0Asked for help and the guy gave me attitude.told him nevermind and walked away, then proceeded to follow us to tell us what we are looking for even though we were in the section that we found be ourselves . Asked for him to leave us alone and he kept talking while walking by us then gave us a dirty look then kept going. Mind you he was a customer service representative. We put down our purchases and just left. Lost our business and never coming back.
- LMLola MashburnDec 15, 20251.0Associates are always too busy to help!!!
- MPMichael PettyDec 3, 20251.0Very disappointed in Lowes they were suppose to deliver my washer machine I purchased and was charged for deliver but they did not show up. I have cameras up everywhere and they never even came to the door or called my phone. I tried tracking my order but the page couldn't be reached. I called the store and they said it would be delivered by 6-9pm. She said they would put it under my screened in front porch. I didn't pay for them to hook it up. I had to be at work at 3am. They just never showed up! Horrible bussiness. I will "NEVER" purchase another item from lowes again. This was at the Dickson TN store. I will drive to Home Depot in Bealvue from now on.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Dickson, TN?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, gardening equipment, and more to suit both beginners and professionals.
What are the operating hours for Lowe's Home Improvement in Dickson, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed and others having adjusted times.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery options for customer convenience.
How can I check the status of my Lowe’s order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
Are returns and exchanges possible at Lowe's Home Improvement?
Most items can be returned within 90 days. For online purchases, you can start the return process online. In-store returns require proof of purchase at the customer service desk.
Which payment methods does Lowe's in Dickson, TN accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What installation services does Lowe's Home Improvement provide?
They offer installation services for appliances, blinds, cabinets, carpet, countertops, decking, dishwashers, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, playsets, water heaters, and more.
What nearby places can help me if I need propane for my grill purchased at Lowe's?
Blue Rhino Propane Exchange is nearby and can provide propane refills or exchanges for your grill.
Where can I get groceries or a quick meal near Lowe's Home Improvement in Dickson?
ALDI USA supermarket is nearby for groceries, and Zaxby’s offers fast food, including chicken dishes, perfect for a quick meal before or after shopping.
Are there any locksmith services near Lowe's Home Improvement for key cutting or lock assistance?
Yes, Minute Key and minuteKEY locksmith services are close by to help with key cutting and other locksmith needs.