Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Crossville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,095 reviews
5 stars
1,126
4 stars
496
3 stars
221
2 stars
83
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Store Condition
The store is generally reported as clean and well-stocked, although some reviews highlighted issues with cleanliness in restrooms and dust on shelves.
Product Availability
Customers noted that the store typically has a wide selection of products, but there were complaints about items being out of stock or misrepresented online.
Staffing Issues
Several reviews mentioned that the store often appears short-staffed, leading to difficulties in finding assistance when needed.
Pricing Concerns
Customers expressed mixed feelings about pricing, with some finding it high compared to competitors, while others felt prices were reasonable.
- CWchic watson6 days ago2.0Can never find anyone who works there for help.
- VBVicki BishopNov 12, 20251.0Please stop all the Spanish tv adds in our area we live in Tn not Mexico makes me not want to shop at Lowe’s
- MLMatt LivezeyNov 12, 20255.0Easy access fantastic selection of home repair materials
- ESErnest StovallNov 6, 20252.0Ordered and paid online as a Lowe's Pro. Arrived to Pro desk. Girl called the guy that was supposed to load. He said that it would be a half hour cause he was helping someone in flooring. She got another person to help and get my order out of a locked area. As we were walking to the locked area. Someone approached the kid and said he needed help loading some boards. The kid just walked off from my order and started helping the guy load. He did not even get my load from the locked area. So I had to wait longer instead of telling the guy he would get him next. After helping the other guy, he came back and unlocked the locker. I had bought various sizes of metal shelves and various sizes of shelf brackets. All was loaded on a plywood cart which was okay except the brackets were just scattered on the bottom of the cart and kept falling off as the cart moved. They were taken out of boxes they are displayed in and placed individually on an area of the cart that couldn't hold them. I asked the kid if he had a box and he said he only had the thin Lowe's bags. We started loading the shelves. With half the load loaded, the kid just walked off. I finished loading myself. Once loaded, I went to get one of the complimentary flags since the load overhang several feet. Of course there were no flags. If I ever go to this Lowe's again, I will just get the items myself from the shelves. If my load has to be locked up and it's hit or miss if someone will be able or willing to help, it'll probably be faster to do it on my own. IMO, think twice about this Lowe's.
- SJShannon JohnsonOct 25, 20255.0We are long time customers of Lowe’s in the Nashville area, so it was great to be able to use our Lowe’s pros account when we needed more lumber over the weekend when working on a project in Crossville. The sales clerk was very nice and efficient. The prices are comparable. There was plenty of parking and the lot was well maintained. The store itself was clean and well stocked.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Crossville, TN?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the Lowe's Home Improvement store hours in Crossville, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be provided if your order status changes.
What installation services are offered at Lowe's Home Improvement?
Lowe's offers numerous installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposal, generators, gutters, hardwood floors, HVAC, laminates, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks, smart home systems, tile flooring, toilets, vanity, vinyl flooring, washers & dryers, water filters, windows, roofing, fence, and flooring installation.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby dining options where I can eat before or after shopping at Lowe's?
Yes, nearby dining options include McAlister's Deli, Papa Johns Pizza, Subway, Jersey Mike's Subs, and El Rey Antojitos Mexicanos LLC food truck, which you can enjoy before or after your visit to Lowe's.
Where can I find vehicle-related services close to Lowe's in Crossville?
Nearby vehicle services include Take 5 Oil Change, Select Auto for automotive repair, Shadden Tire Discounters for tire services, Car Spa for car washing and detailing, and UPS Alliance Shipping Partner for shipping and courier services.
Are there any fun family activities near Lowe's Home Improvement?
Yes, Chuckles Family Fun Center, which includes an arcade and sports and recreation venue, is close by and offers family-friendly entertainment.
Does Lowe's offer any special programs or affiliations?
Lowe's partners with various organizations such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, E2D, Eliminate the Digital Divide, Habitat for Humanity, Keep America Beautiful, and Lowe’s Foundation.