Lowe's Home Improvement

Reviews

• JH

  J Hunter

  5 days ago
  1.0
  Lowes "service" is the worst. Do NOT buy appliances here. Go to ANY local appliance dealer. At least can speak with a human and get REAL service. Trust me, it's worth the little extra money you may pay. NEVER, NEVER waste money on the Assurant warranty plan sold by Lowes. There are NO service techs in this area. You will never get the warranty coverage you paid for. This is the last appliance I will ever buy from Lowes.
• TS

  Todd Solarz

  Dec 29, 2025
  4.0
  Lots of building supplies to select from. Prices good. Often difficult to find staff and especially knowledgeable staff in plumbing, hardware and tools if you have questions.
• JJ

  James Johnsonbaugh

  Dec 2, 2025
  5.0
  I was there to pickup to make delivery 1st time the employee was great by himself had 2 ahead 1 behind me got all of us out with in 5 minutes
• TL

  Terra Lange

  Nov 29, 2025
  5.0
  I made a purchase online for a stove. By mistake I forgot to select installation and converting from gas to propane. I called and spoke to Brooke in appliances. She was so sweet and helpful. It was the Saturday after Black Friday shopping so I asked her if she had worked it. She said yes and they were very busy, but she had such an upbeat attitude about helping me get my order right. I even spoke to the manager to tell him how great she was. He advised me that there was going to be a staff meeting shortly and he would make sure he announced my compliments. So later that day I called back and spoke to Brooke, I asked if the manager had kept his word, he indeed did. Just would like to say everyone is so quick to call and complain but it takes the same amount of time to call and give recognition when someone gives you great customer service. Thank you again Brooke! God bless
• DJ

  Danielle Jacobs

  Nov 8, 2025
  1.0
  The communication, customer service, and follow-up on behalf of manager, Robert Jackson, as it relates to carpet installation is the quintessential definition of what not to do in business. We purchased carpet in July of this year with an installation date of August 15th. We're through the first full week of November, and are still waiting for carpet to be installed in our home. We have paid over $4,000 to be waiting for nearly three months, with loose carpet pad, several rolls of carpet, and exposed tack strips throughout the entirety of one level of our home. Throughout this period, Robert has attempted to speak with me once, calling and leaving me a voicemail just before he left for the day. Multiple calls and physical visits have been made to the store by myself without him calling back to discuss our family's concerns. The internal notes taken by IST (1-800 number/point of contact for carpet install projects) on this project alone are approaching 15 pages in length at least, and nearly every contact has been initiated by myself as Lowe's/IST can't seem to be bothered to follow their call-back reminders and contact me when they say they will. I have specifically asked for a refund on multiple occasions during several of these calls. We want a refund, and we want it processed immediately. Lowe's has failed to follow-through on our business agreement in a timely manner. We want to be done with this extremely disappointing experience and to never do business with this Lowe's again. If you are considering replacing your flooring, our family would strongly advise you to pursue all other options prior to defaulting to this box store. We thought they would be able to provide a good product, a timely turnaround, and superior customer service given the volume they handle and policies they undoubtedly have tested over time. Unfortunately for us, we were wrong on all fronts and have paid the price, literally and figuratively. ***12/12/2025 UPDATE*** We continue to go back and forth with Lowe's regarding this. We have received a partial refund (materials have been refunded in full at this point). We continue to await the full refund for labor. We were told at the end of November that we would receive a full refund. ~10 days ago I was informed that within 7-10 days we would receive the remainder. When this did not happen, the rep I spoke with at IST relayed confusion at the delay and told me they would follow-up. Today, I was sent a non-disclosure and hold harmless agreement that I was instructed to sign in order to process the remainder of our refund. At no time prior to today was this document mentioned, and the amount on the document was > $1,000 USD LESS than what we initially paid. I have refused to sign this document at this time and accordingly, I can not be bound by it. It has been relayed to IST that the dollar amount needs to be corrected. After 5 months of this nonsense, all we are asking for is OUR MONEY BACK. Not a penny more. The only consistency we have experienced on behalf of the Cookeville Lowe's management throughout this process has been a lack of effective communication and a staggering inability to competently perform administrative tasks. Despite this saga, we continue to only want a refund for the amount we spent on July 9th of this year. As soon as they provide us with a document that has the correct monetary value written on it, I will sign it and abide by the terms contained therein from that date forward. Following this, when asked about my experience, I will simply state, "I have signed a non-disclosure agreement, releasing all claims and am legally obligated to say nothing further". Would you want to do business with an entity in which that was the case? If you see no future update from me, we finally got our refund and were made "whole". I will not be able to update this review after signing their hostage release document. To be fair, that's just fine. I will never set foot in that store again.

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