Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cookeville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,976 reviews
5 stars
1,494
4 stars
717
3 stars
305
2 stars
148
1 star
312
What are people saying?
AI-generated from recent customer reviews
Stock Issues
Customers frequently reported that items listed as in stock online were not available in-store, leading to frustration.
Customer Service
While some employees received praise for their helpfulness, many customers experienced poor service, including difficulty reaching staff and unresponsive management.
Product Availability
The store generally has a good variety of products, but there are complaints about specific items being out of stock or not carried.
Delivery Problems
Several reviews highlighted issues with delivery services, including delays and incomplete orders.
Store Environment
The store was described as clean and well-stocked, but some customers noted disorganization and difficulty finding assistance.
- AAAtticus1 day ago5.0Lowes always has great prices and sales. Workers are friendly and helpful. We have gotten a lot of stuff for our home from here. Would recommend 🙂
- ESEdward Saks6 days ago2.0Installers of my new Maytag washer failed to screw the dryer hose to the connection in the wall so that the hose is falling off of the connection 😞. November 18th, 2025
- BBBrianNov 14, 20255.0Always fair pricing and great selections. Employee's willing to offer aadvice.
- DJDanielle JacobsNov 8, 20251.0The communication, customer service, and follow-up on behalf of manager, Robert Jackson, as it relates to carpet installation is the quintessential definition of what not to do in business. We purchased carpet in July of this year with an installation date of August 15th. We're through the first full week of November, and are still waiting for carpet to be installed in our home. We have paid over $4,000 to be waiting for nearly three months, with loose carpet pad, several rolls of carpet, and exposed tack strips throughout the entirety of one level of our home. Throughout this period, Robert has attempted to speak with me once, calling and leaving me a voicemail just before he left for the day. Multiple calls and physical visits have been made to the store by myself without him calling back to discuss our family's concerns. The internal notes taken by IST (1-800 number/point of contact for carpet install projects) on this project alone are approaching 15 pages in length at least, and nearly every contact has been initiated by myself as Lowe's/IST can't seem to be bothered to follow their call-back reminders and contact me when they say they will. I have specifically asked for a refund on multiple occasions during several of these calls. We want a refund, and we want it processed immediately. Lowe's has failed to follow-through on our business agreement in a timely manner. We want to be done with this extremely disappointing experience and to never do business with this Lowe's again. If you are considering replacing your flooring, our family would strongly advise you to pursue all other options prior to defaulting to this box store. We thought they would be able to provide a good product, a timely turnaround, and superior customer service given the volume they handle and policies they undoubtedly have tested over time. Unfortunately for us, we were wrong on all fronts and have paid the price, literally and figuratively. We hope we can save some of you the hassle, lost time, and stress that we've experienced.
- BBB. BreedingOct 10, 20252.0I have a couple of woodworking projects I'm in the midst of, and needed something for each. For one, I needed an orbital sander. I researched the options, picked one that had the features I needed at the price I needed, and opted to buy at my local store, instead of Amazon. I checked online, and though it was a bit more expensive, it was confirmed to be in stock. I make the drive, and they don't have the sander. I check with an associate, who confirms they only have the floor model in stock, in the system. I check online, still says they have many in stock. I was irritated that I made the drive for nothing, and I don't understand the point of having an online system that confirms something is in stock if it's not (unless the goal is to get people in the door and hope they'll just buy the more expensive option that is in stock, hmm). But, despite the frustration, I shrugged it off. These things happen. For my other project, I needed some cedar lumber. So, getting that, the weekend won't be a total wash and I can still get some work done. I find a couple of 8 foot sections that'll serve my purpose and then track down an associate to request the boards be cut in half so I can get them home in the SUV. The gentleman says they aren't using the saw today, because it made a funny noise. I respect the caution, but no word of whether/when they plan to get it fixed or alternative offered? It's a store full of things that cut. The boards I was holding were 1 inch thick. Surely the store has more than one saw, when it sells thousands of boards a month... TLDR: I came to the store for two simple things. Despite all information online saying both things were in stock and ready to roll, I left empty handed. I've now bought my sander from Bezos and I'll be getting my lumber elsewhere as well. Terrible experience. Only giving 2 stars because my daughter thought the seasonal decorations being sold were funny.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Cookeville, TN?
You can find a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, and more at Lowe's in Cookeville.
What are the store hours for Lowe's Home Improvement in Cookeville?
The Cookeville Lowe’s store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's in Cookeville offer in-store pickup and delivery services?
Yes, Lowe’s in Cookeville offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe’s?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will also receive email updates regarding any changes.
What payment options does Lowe’s Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Are there any installation services available at Lowe's in Cookeville?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, HVAC, roofing, fencing, and more.
What brands can I find at Lowe's Home Improvement store in Cookeville?
You can find brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, Weber, and many more at Lowe’s Cookeville.
Which nearby places can help me with key and locksmith services?
Nearby key and locksmith services include minuteKEY and Minute Key, which can assist customers before or after visiting Lowe's for home improvement projects.
Are there any places to relax or dine near Lowe's in Cookeville?
Yes, you can visit Gutters Grille, a nearby restaurant and diner, or enjoy some entertainment at Bowling World, which is also nearby.
Where can I find automotive services near Lowe’s Home Improvement in Cookeville?
Nearby automotive services include Cookeville Honda, Nissan of Cookeville, David Holloway Nissan of Cookeville, Cookeville Pre-Owned, and John Milligan car dealers.