Brand Certified
Lowe's Home Improvement
4.0(3212 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
510 Neal Street, Cookeville, TN
38501, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(931) 646-4100
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/TN-Cookeville/0578
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Cookeville, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.0
3,212 reviews
5 stars
1,629
4 stars
746
3 stars
322
2 stars
166
1 star
349
- LLLindsey5 days ago5.0The instant I walked up the parking lot, Faris had the most welcoming smile even amongst holding a large box while waiting for the customer to pull up in their vehicle to pick up their purchase. Faris did not hesitate to see what he could do to help make my experience at Lowe’s the most impressionable customer service possible. His genuine expression of helpfulness was backed by not even knowing the amount of money I intended to spend that day at Lowe’s. After I expressed the intent of my visit, his patronage to Lowe’s never ceased. Faris far-above exuded the exceptional bar of customer service. He is an outstanding asset to the community of Cookeville, TN and employee of Lowe’s. I will most certainly be back to Lowe’s for my and my family’s future applicable needs specifically because of the 5-STAR+ customer service I received from Faris.
- LRLinda ReganMar 8, 20261.0When they force you to self check out they lose mu business
- GIGraceful InterventionsMar 1, 20261.0Paid for a LG washer and dryer... never received and lowes will not return return our money. They delivered the wrong appliances. They said they returned to pick them up and lied because we have cameras and the delivery driver did not get out of the truck. Customer service was no help at all, store said there was nothing we could do and we have a dryer we did not order and they will not return our money... Jason Lewis of Sparta, TN ... all.of this happened at the Cookeville Lowe's and staff was not helpful at all.
- CSCynthia SanfordFeb 17, 20265.0Found what we were looking for. A helpful employee stopped what she was doing to help us. Thank you!
- DGDan GraggFeb 5, 20261.0Bought an LG washing Machine on January 29th 2025 and brought it home. Hooked it up February 3rd, only to find out it has a bad motor. Called Lowe's and no one would answer the phones. Called LG and was told they would have a repair person reach out within 24 hours. That was a lie. Went into Lowe's to see about return, they said they only take returns on washers within 48 hours of purchase. No waiting to talk to LG again. Your reply below is useless. Your ai machines offer no information. If you want me to come into the store and speak to the store manager directly I will.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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