Brand Certified
Lowe's Home Improvement
4.2(2260 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
2000 Hillary Drive, Columbia, TN
38401, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(931) 380-9499
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TN-Columbia/0729
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Columbia, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,260 reviews
5 stars
1,314
4 stars
497
3 stars
177
2 stars
82
1 star
190
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Issues
Several reviews highlighted issues with product availability, delivery delays, and problems with installations.
Staff Knowledge
Customers expressed frustration over staff lacking product knowledge and being unable to assist effectively.
Mixed Experiences
While some customers praised friendly and helpful staff, others reported negative experiences, indicating inconsistency in service quality.
- DWDebbie Waggoner2 days ago2.0I bought flooring at Lowes for bedroom, closet, bathroom. I had them install it. It dpes not look bad but the bathroom is higher than the closet and bedroom because they did not remove the vinyl. He showed me that it would be high and I said not if he removed the current floor which they were supposed to do. He said he would. I asked him later if he had and he said yes but put the transition board there anyway. After checking later I found they did not remove it. So Lowes refunded me the $105 they charged fir removal. Grantedthey offered to send someone out but I was so annoyed that none of the three men spoke English that I declined. A week later I noticed a side trim piece is missing from my vanity. They broke it or just took it off. The floor was too high to put it back easily. I could have continued having them back out but I wanted to be done with it so bad. I do not recommend their floor people at all. Two stars because the bedroom seems fine
- TYT Yaz5 days ago4.0Thank you for your response. It's appreciated. 😉 Customer service is a lost art. I think people forget that customers are the reason they have a job. Make yourself available for your customer and when asked where a product is, rather then looked bothered and give an aisle number, if possible take them to it. Home Depot ranks above Lowes in this area.
- AGAdam Gilliam6 days ago1.0Nothing like buying all brand new appliances that are supposed to come with free installation. Then having to leave work to go install them because the guys that dropped them off, didn't and your wife shouldn't have to wait another 24hrs for someone to install them. Free installation my butt
- SHStephanie HerronFeb 16, 20265.0I’m at a Lowe’s in Columbia Tennessee and I’m just amazed at the young man, Anthony. He works in the pro department. Knows it all! Definitely can figure it out!
- JPJonathan ProvostFeb 5, 20263.0I love lowes and my main location is the spring hill lowes which has fantastic service. For this alone is why i still gave this lowes a 3 star. Although, I feel like this lowes deserves a 1 star for there pro service desk. Anthony was the only one there so i dont neccessary fault him but i was the only one there and i waited 15 to 20 min and still did not get help but I was the only person there and he was on the phone the whole time. In the end he asked someone to help us which they did but after 20 min of standing. I wish that he just did that in the first place. I hate to complain about this but I hope the manager takes this seriously and starts valuing the customers time. I probably will not ever pickup my orders here again unless necessary. Another thing for credit due shout out to Marilyn for helping us get our windows that we already bought. But there were screen damage and she found ones that were not damaged great employee going the extra mile
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbia, TN?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Columbia, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging in to your MyLowe's account. Email updates will also be provided if the status changes.
What payment options are accepted at Lowe's Home Improvement in Columbia, TN?
Lowe's accepts American Express, cash, checks, Diners Club, Discover, Mastercard, and Visa payments.
What installation services does Lowe's offer?
Lowe's offers various installation services including appliances, flooring, blinds, cabinets, countertops, doors, garage doors, heating and cooling systems, roofing, fencing, and more.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns can be started online for items bought via Lowes.com or in-store with proof of purchase at the customer service desk.
Are there any nearby dining options close to Lowe's Home Improvement in Columbia?
Yes, nearby restaurants include A1 Japanese Steakhouse, Umami Japanese Steakhouse, Ruby Tuesday, Fat Mos Columbia (burger restaurant), Thai 4 You, and Waffle House, providing a variety of dining options before or after your visit.
What nearby stores can I visit for office supplies when shopping at Lowe's Columbia location?
Office Depot and multiple OfficeMax locations are nearby, offering office equipment and printing services which could complement your shopping trip to Lowe's.
Are there any other home improvement or hardware stores near Lowe's Home Improvement in Columbia?
While Lowe's is a home improvement leader, nearby key and locksmith services like minuteKEY are available for related needs such as key replacement or lock services.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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