Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Collierville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
923 reviews
5 stars
511
4 stars
214
3 stars
58
2 stars
39
1 star
101
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for being unresponsive or rude.
Order Pickup Issues
Numerous complaints about the online order pickup process, including delays, incorrect orders, and lack of communication.
Product Availability
Customers noted that the store often had the items they needed, but there were also reports of stock issues and damaged products.
Store Cleanliness
The store was generally described as clean and well-organized, with positive remarks about the garden center.
Installation Services
Significant dissatisfaction with installation services, including delays, incorrect installations, and poor communication.
- SBSteve Buckner2 days ago5.0Always clean looking
- JHJennifer HartdegenNov 13, 20255.0I went into Lowes yesterday and was greeted immediately and helped by a salesman who was very helpful and answered all my questions. I decided on the machine I wanted and it was scheduled to be delivered between 10-2 today. We had a not so great experience with install of our last appliance so was a little leary of using Lowes contractors to install the washers. I was very impressed with the communication I received about my delivery, starting w a text last night. Sharing called me this morning to let me know they would be here in 30 mins which gave me time to do some last minute pick up. They came in, installed the new washer, removed the old one, and started a wash cycle with no damage to my property and all within 10-15 minutes! My trust in the 3rd party installers has been renewed! Very, very easy process that started yesterday in the appliance department.
- DWDon WoodleeNov 10, 20255.0Needed propane. Got one of 5 that were left
- JCJulie CookNov 3, 20251.0Usually have a decent experience with this store except for the paint department. I went in and no one was attending the paint department. Had to ask the customer service rep to page them. I was greeted with an eye roll by the Customer service rep. Waited 15 minutes, no one came. Made a second request for a page to the paint department with a different customer service rep, they were nice and made the second page. Five more minutes and a young worker came to the paint area where you order. He looked at me and ignored my presence. Went straight to a computer and started working on it. No acknowledgement of me, no “I’ll be right with you” nothing. I was so put out I walked out and went to Home Depot. It will be a cold day you know where, before I buy paint or paint supplies from Lowe’s Collierville again.
- LRLane ReadOct 4, 20251.0Bought a quart of paint for touch up . They didn't get color match right and wouldnt make it right without buying another quart . Sherwin Williams would had made this right. Fact. I will never buy any more paint from Lowe's. Go to Sherwin Williams folks . The actual store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Collierville, TN?
You can find products such as appliances, building supplies, tools, flooring, paint, patio furniture, gardening equipment, kitchen and bathroom supplies, and more at Lowe's Home Improvement.
What are the operating hours for Lowe's Home Improvement in Collierville?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary, so it's best to check specific dates.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to serve your convenience.
Can I return or exchange an item at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns can be started online for items purchased via Lowes.com, or in-store with proof of purchase at the customer service desk.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What installation services does Lowe's Home Improvement offer?
Lowe's offers a range of installation services including appliances, cabinets, countertops, flooring, HVAC, doors, windows, blinds, and more to support your home improvement projects.
What are the payment options accepted at Lowe's Home Improvement?
Lowe’s accepts payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
What nearby places can I visit when shopping at Lowe's Home Improvement in Collierville, TN?
Nearby you can visit Target Collierville for groceries and household items, Zaxby's for a quick meal, and Starbucks for coffee after your shopping trip at Lowe's.
Are there any nearby services that can complement my visit to Lowe's Home Improvement?
Yes, you can find Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and CVS Pharmacy for medical supplies close to Lowe’s in Collierville.
How can nearby transit or amenities help me while visiting Lowe's in Collierville?
Nearby amenities such as The Exchange Network ATMs and mobile phone stores like the AT&T Kiosk and Verizon Wireless can make your visit more convenient while shopping at Lowe’s.