Extra Space Storage

4.9
648 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 2010 W Poplar Ave in Collierville, TN today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, alarmed units, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, personal access hour, RV parking, golf carts available, military discount, wide drive isles, vehicles are allowed in drive-up units, commercial tenants, Wifi available, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
2010 W Poplar Ave, Collierville, TN
38017, United States

Hours

Reviews

4.9
648 reviews
5 stars
626
4 stars
14
3 stars
3
2 stars
2
1 star
3

What are people saying?

AI-generated from recent customer reviews

Customer Service

Lisa and Tina received consistent praise for their friendly, helpful, and professional service, making the leasing process smooth and enjoyable.

Facility Condition

The storage facility is noted for being clean, safe, and well-maintained, contributing to a positive customer experience.

Communication

Customers appreciated the proactive communication from staff, including timely updates and responsiveness to inquiries.

Pricing Concerns

Some customers expressed dissatisfaction with sudden price increases after initial leasing, indicating a need for clearer communication regarding pricing policies.
  • TB
    Taschiana Bell
    Jan 5, 2026
    5.0
    All that I can say is Ms. Lisa at the front desk is awesome. If I could rate her 10 stars, I would. I had a problem last month where I forgot to pay my bill. I thought I paid it however I didn’t so Ms. Lisa reached out to me and I made the payment with no problem nor a late fee. She totally understood. She took care of it and it was that on that. Thank you, Ms. Lisa!!.
  • MK
    Mashawn Kelly
    Jan 2, 2026
    5.0
    I have been with Extra Storage for over a year. I had an issue and I called the Manager Lisa, she called me back the next day as promised with a resolution. The facility is clean and safe.
  • BB
    Bianca
    Dec 30, 2025
    5.0
    Lisa’s been very helpful and friendly. Showed us the units and gave us good options for our stuff. Lisa answered all our questions an gave us couple of options for pricing and insurance.
  • DV
    Daniel Valenzuela
    Dec 29, 2025
    5.0
    Lisa, the person at the front desk, provides excellent service—she’s attentive, fast, and knows what she’s doing. The place is spacious; 75-ft long semi trucks can enter. Clean, new facilities.
  • AB
    AJ Bryant
    Dec 27, 2025
    5.0
    Excellent customer service from Lisa, the facility manager. I leased a unit about two years ago and needed to upgrade to a larger size and when I walked in Lisa was still there. I remembered she was very friendly and helpful during my initial leasing visit. She made today’s transfer process so efficient and simple. Then during the physical moving stuff from small unit to larger one, I had to call Lisa several times for this and that and she was super helpful each time. I generally don’t write reviews but was compelled by Lisa’s attitude and business-friendly personality as it really stood out to me given today’s customer service environment in general.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.