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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Clarksville, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,912 reviews
5 stars
1,606
4 stars
684
3 stars
252
2 stars
107
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and rude interactions.
Product Availability
Customers appreciated that the store usually has the products they need, but there were complaints about online order fulfillment and delivery issues.
Store Cleanliness
Many customers noted that the store is clean and organized, making it easy to find items.
Employee Helpfulness
While some employees were praised for their helpfulness, others were criticized for being unresponsive or dismissive.
Delivery Issues
Several reviews mentioned significant problems with delivery services, including delays, cancellations, and poor communication.
- MHMaKenzie Hill3 days ago1.0I never leave reviews like this but this Lowes is the worst. They always have 3-4 people at the only checkouts that are self checkouts(they never have that many open) and instead of helping you they are always in the way and are never helpful. This visit today i had to interrupt their conversation to be able to use the checkout. And then after they acted like I was bothering them, they wanted to check the one thing I bought because i guess they need to see if I’m stealing stuff which shocker I was not. To clarify though I am younger and I like using self checkouts but what’s the point of having them if you need that many people standing there. They could be helping customers which I can never get them to help me at this specific Lowes.Next time I will drive across town even though I live 1.5 miles from this one because the Madison street Lowe’s is always helpful and very nice
- JSJessie SzostakDec 28, 20251.0Usually, they have a pretty good experience here but I tried online order for the first time I ordered November 29 it’s December 28. Still don’t have my product. I got an email saying my product was delayed and I need to accept the delay so I accepted the delay and called the store to verify it would not be canceled. They insured me that it would not be well a couple days go by now it’s the 28th. I get an email saying it’s been canceled. I called the number on there. It takes me to a call center. I tell them the issue they tell me to reach out to my local store so I did and I tried calling four or five times and no one will answer. It just keeps ringing and ringing so very poor customer service.
- IGIvann GarcDec 23, 20252.0I usually have a good experience shopping here, but today was the worst. One of the items I bought was missing, so I went straight from the cashier to customer service. Instead of helping, the first employee implied that I might have taken it to my car, which was extremely frustrating and disrespectful. I even suggested checking the cameras, since I went directly to customer service. They continued blaming me until they finally found the item by the cashier. After that, I had to return again because a supposed discount was not reflected. This time, a different employee told me twice that they could not match prices, even though Lowe’s policy clearly states that they do. She also sent me to the back of the line even though she was already assisting me and did not complete two of the needed adjustments. She appeared visibly annoyed about having to issue a refund for a system error. This kind of rude and dismissive behavior seems to be a pattern with this employee, and based on how I was treated, it genuinely made me question whether I would have been treated differently if I looked different, which is an uncomfortable feeling no customer should leave with. The lack of consistency, professionalism, and basic customer service turned what should have been a simple visit into a very frustrating experience, I even thought if I would be treated differently if my appearance will be other.
- SYSarah YoungDec 20, 20251.0Caught a manager just staring at me when I was trying to find an item instead of coming over to help which is odd considering customer service is apart of the job. Didn't need help or I would have asked but I thought we learned in elementary that staring at people is not nice or appropriate.
- JTJ. T.Dec 13, 20252.0Our Lowe’s experience has not been smooth to say the least. Bought a washer and dryer on sale for our son and daughter-in-law. Dryer broke the next day. It eventually got replaced, but the process in doing so was long, difficult, and stressful at every turn. I don’t know if the poor customer service is specific to this store, but unfortunately, we no longer trust Lowe’s in general. We will avoid them for big purchases if at all possible in the future and will definitely never buy appliances there again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Clarksville offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the store hours for Lowe's Home Improvement in Clarksville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or having reduced hours.
Does Lowe's in Clarksville offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, plumbing, lighting, roofing, fencing, and more to support your home improvement projects.
What payment methods are accepted at Lowe's Home Improvement in Clarksville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I order products online and pick them up in the Clarksville Lowe's store?
Yes. Lowe's offers in-store pickup services. You will receive an email when your order is ready for pickup at the store during operating hours.
Are there any discounts or coupons available for Lowe's customers?
Yes, Lowe's offers coupons and savings which can be accessed through their app and online savings page.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at the customer service desk.
What are some nearby places around Lowe's Home Improvement in Clarksville that customers might visit?
Nearby places include minuteKEY and KeyMe Locksmiths for key services, Kroger supermarket for groceries and pharmacy needs, and Starbucks for coffee breaks.
How can nearby key and locksmith services complement a visit to Lowe's?
If you visit Lowe's for home improvement, nearby minuteKEY and KeyMe Locksmiths offer convenient access to key duplication and locksmith services to assist with your home security needs.
What dining options are available near Lowe's in Clarksville?
Nearby dining options include ZENSHI Handcrafted Sushi, Fazoli's Italian Restaurant, Storming Crab seafood restaurant, China King Buffet, Krispy Kreme for donuts, and It's Just Wings for chicken wings and delivery service.