Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Clarksville, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,890 reviews
5 stars
1,592
4 stars
683
3 stars
250
2 stars
104
1 star
261
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor service, including unhelpful staff and long wait times for assistance.
Product Availability
Customers noted issues with product availability and delivery delays, often leading to frustration and the need to shop elsewhere.
Store Cleanliness
Many reviews praised the cleanliness and organization of the stores, highlighting a positive shopping environment.
Mixed Experiences
While some customers had positive interactions with specific employees, others reported negative experiences, suggesting inconsistency in service quality.
Online Order Issues
Several customers faced problems with online orders, including incorrect delivery dates and issues with refunds.
- TDTracy DavisNov 11, 20251.0I cannot BELIEVE Lowe’s schedule a Veteran to work on Veterans Day. I thought they were pro-Vets. And in the cold?!? Obviously the only reason I know is because of the vest they make the Vets wear. Just unbelievably inconsiderate. Time to take my business elsewhere to hope they treat our vets better.
- ELEmily LaBargeNov 9, 20252.0Store is clean and product is easy to find, but it’s a struggle to find help from staff members. Staff called for assistance twice and nobody ever came to help.
- BPBlaise PolitoNov 8, 20251.0This was my last visit to this location, and it’s disappointing that it had to end this way. I filled an entire lumber cart by myself — loading 12-foot 4x4s and stacks of 2x4s — while employees walked by without offering to help. Pushing that heavy cart outside alone was tough enough, but even after I pulled up my vehicle with disabled veteran plates and started loading everything onto my trailer, no one stepped in. The only time anyone offered to help was when my wife tried to lift bags on her own. If she doesn’t appear to need help, yet that’s the only time assistance is offered, it really makes you question whether this is how corporate wants their employees to treat customers. Overall, it was a frustrating and disappointing experience that made us feel ignored and unwelcome.
- IIInjuneerNov 4, 20251.0Give them a ZERO. My new refrigerator was delivered today. They refused to hook up the ice maker, did not properly install the unit, and quickly left without taking the old unit. I paid for all these to be done. When I called the store they routed me to Nashville. I once was a dedicated customer but will never shop at a Lowe's again. I'm 70 years old and found this so called "service" to be worthless. Lowe's is NOT RECOMMENDED
- HHHeather HinojosOct 26, 20251.0I went in today with my husband. They had Craftsman riding mowers on clearance. The T2200k. They had notated that they were marked down to $1700. Thinking this was a steal I told the employees I wanted one. Things went smoothly and they talked us into applying for the credit card that would in turn gives us $100 off AND 20%. Again things went smoothly. When my dad came with his trailer they wanted to make sure that the mowers actually worked, but the employees were dead set on loading it into his trailer without trying to start its My dad said he will not til they prove they can actually run. First one wouldn’t crank at all. 2nd one cranked but wouldn’t start. So they switched the battery and tried again. Nope. Nothing, both mowers had gas and nothing. My dad asked 3 times to speak with the store manager Jonason Hawkins and he would not come speak to him. The employee just returned the item like all was good. After all said and done I truly think that they were trying to sell mowers they know did not work. They even said that the mowers are sold “as is” AFTER I purchased and my dad came to pick up item, they never told me to my face or had it printed on the flyer outside also they didn’t even offer me a warranty which I would’ve purchased adding that the the feeling that they knew they were trying to screw their customers. This store manager is shady. I don’t recommend purchasing any mowers from them. Maybe see a reputable dealer or home depot instead. I will be calling corporate on Monday.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Clarksville offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, gardening equipment, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the store hours for Lowe's Home Improvement in Clarksville?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed or having reduced hours.
Does Lowe's in Clarksville offer installation services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, plumbing, lighting, roofing, fencing, and more to support your home improvement projects.
What payment methods are accepted at Lowe's Home Improvement in Clarksville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I order products online and pick them up in the Clarksville Lowe's store?
Yes. Lowe's offers in-store pickup services. You will receive an email when your order is ready for pickup at the store during operating hours.
Are there any discounts or coupons available for Lowe's customers?
Yes, Lowe's offers coupons and savings which can be accessed through their app and online savings page.
What should I do if I want to return or exchange an item at Lowe's?
Most items can be returned within 90 days. Returns from Lowes.com can be started online. In-store returns require proof of purchase at the customer service desk.
What are some nearby places around Lowe's Home Improvement in Clarksville that customers might visit?
Nearby places include minuteKEY and KeyMe Locksmiths for key services, Kroger supermarket for groceries and pharmacy needs, and Starbucks for coffee breaks.
How can nearby key and locksmith services complement a visit to Lowe's?
If you visit Lowe's for home improvement, nearby minuteKEY and KeyMe Locksmiths offer convenient access to key duplication and locksmith services to assist with your home security needs.
What dining options are available near Lowe's in Clarksville?
Nearby dining options include ZENSHI Handcrafted Sushi, Fazoli's Italian Restaurant, Storming Crab seafood restaurant, China King Buffet, Krispy Kreme for donuts, and It's Just Wings for chicken wings and delivery service.