Business Details
About
Rent To Own StoreFurniture Rental ServiceAppliance Rental ServiceElectronics StoreComputer RentalAaron's Inc
Visit our Aaron's store located at 5659 Brainerd Rd Ste A, Chattanooga, TN, to shop the latest deals on rent to own furniture, washers & dryers, refrigerators, TVs, mattresses, and more with affordable monthly payments. Renting to own with Aaron's is a budget-friendly way to make your space feel like home. Even if your credit isn't the best, Aaron's offers approvals when other stores won't. Renting to own is not credit, and when you rent to own, you avoid large upfront payments by making affordable monthly payments instead. On most products, you can choose a lease ownership plan of 12 months, 18 months, or even 24 months. We want you to choose the best lease ownership plan for you
Details
- DeliveryAvailable
- DebitAvailable
- Cash onlyNot available
- Curbside pickupAvailable
Location
Hours
Reviews
3.4
125 reviews
5 stars
57
4 stars
15
3 stars
11
2 stars
3
1 star
39
- MHMaxine HoudyNov 29, 20255.0Hands down the best customer service I’ve ever received at a furniture store. The new team is incredibly friendly, knowledgeable, and on top of everything. The sales associate went above and beyond helping me understand all the options for the laptop I needed. Instead of trying to sell me the most expensive model, he took the time to explain the differences, answer my questions, and help me choose the perfect one for my needs. The General Manager was also extremely kind and helpful. She mentioned that most of the team is new and that they’re working hard to rebuild the store and improve customer service — and it definitely shows. The entire staff carried themselves professionally and created a welcoming environment. Two team members in the office were also great. One of them took the time to clearly explain my payment and payoff options and even helped me sign up for the program that protects you if you lose your job. Every person I interacted with was polite, patient, and genuinely helpful. I’ll admit I was a little nervous coming in because my sister previously had a really bad experience with one of their delivery drivers who was rude to her. But everyone I met in the store completely changed my view — they were amazing. I would definitely recommend having a conversation with the delivery team, but as far as the in-store staff goes, they’re doing an excellent job. Overall, I had a fantastic experience. Even though I don’t always remember names, every single person I dealt with left a great impression. Keep up the great work!
- BMBrooke ManningOct 29, 20251.0If i could fo zero stars i would. You surely dont deserve 1 star. They are liars and thieves . Do not do buisness with this company. There insurance program is a complete lie. I have been paying for the insurance for 2 years that was meant to maintenance your equipment when you rent or pay off the unit. No it doesn't it only covers if you loose your job now apparentlyaccordingto the new manager. Which is interesting because thats the only reason why we went with your company in the first place.They will lie and lie to get you to sign. Now they won't service my dryer. Its was just payed off a year ago. I continued paying the insurance just in case because I have a family of 6. Dryers last longer than 2 years. Your company should be ashamed of your selves. Lieing to your customers for sales is not good buisness. I will never do buisness with your company again.
- VLValerie LyleOct 2, 20251.0I never write reviews but if I can save one of you from a waste of money I do my job. Hello my name is Valerie and I am a current customer on brainerd rd unfortunately! I honestly have never rented in my life so excited about my first purchase of a washer n dryer which was disappointing to say the least after a month in a half of the run around I finally got a unit that works. Here recently I got a tv since our tv went out I went with u all again to save bills from two different sources. Unfortunately again I was given a tv after a lot of mislead promises and confusion. Later to find out the tv doesn’t work and so I called the office on brainerd rd! There was a heavy set black lady that did help me but the was a medium set white woman that was incredibly rude I told her the tv doesn’t operate and the only response was it did for you left….. not what is wrong what is it doing just the beginning of a back n forth which I refused to do I still have no tv and because I know I won’t get helped so I’m hesitant in returning to the store. I witness her the older white woman shut the door on a customer with money in her hands 5 mins before closing. I was confused but the black lady said this is my boss in a notion that she was going to challenge her or disagree in anyway. I don’t understand how this business is ran granted but I know customer service and it was the most horrendous experience of a purchase I’ve ever had and I will be returning these items immediately. I will not be treated in that way and won’t continue a relationship with someone so rude and uncanny, I don’t have to! Have a great day and someone needs to be replaced immediately or you all won’t have customers cause you just lost one and I’m sure I’m not the first person this has happened to. Godspeed
- LHLisa HicksSep 29, 20251.0I have been a customer with aarons for along time this Brainerd location has no respect for their customers tell you that they can do something then don't tell you they will call back they don't this location has very poor customer service try to avoid going to this store (Lisa Hicks)
- EWElder WardJun 18, 20245.0Love
Frequently Asked Questions About Aaron's
How does lease to own work at Aarons?
Leasing to own from Aaron’s can be a great way to get what you want right now. We offer a simple lease program where you make periodic renewal payments, and if you make all of the lease renewal payments or complete an early purchase option, you will own the merchandise. Leasing is a convenient way to get the items you want without a big upfront payment, using credit, or making a long-term commitment. Aaron’s offers a great selection of name brand products, with affordable payments and flexible choices on how to own your merchandise. Aaron’s provides a rental purchase agreement, lease purchase agreement, consumer rental purchase agreement, rent to own agreement, lease agreement with an option to purchase, or lease as applicable by state. It is not a loan, credit, or financing. While no credit history is required for Aaron’s different digital approval processes, we do obtain information from consumer reporting agencies in connection with your lease application.You will not own the leased merchandise or acquire ownership rights unless you make all your lease renewal payments or exercise an early purchase option. Not all applicants are approved.
What is the process? How do I get started?
Complete an application online at Aarons.com if you would like to shop and lease online, or, if you prefer to shop in store, you can either complete an application in the store or at apply.aarons.com to determine your in-store Leasing Power™ before visiting the store.
What do I need to apply?
When you apply online at Aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• Residence information
• SSN
• Government issued ID
• Income information
• References contact information, if applicable
To apply in-store or find out your in-store Leasing Power™ at apply.aarons.com you may be asked for the following:
• Name and contact information (address/phone)
• SSN
• Government issued ID
• Income information
• Residence Information
• References contact information, if applicable
How long will it take for my item to arrive?
Delivery times vary based on the merchandise selected. The expected delivery time will be displayed during the checkout process. If you have already completed your order, you can find the expected delivery time on the "Aaron's Order Confirmation email".
How will my merchandise be delivered?
Your local store will call you to schedule your free delivery of your merchandise at a time that’s convenient for you.
Can I track the delivery of my item?
After completing your order, we will send you a confirmation email titled "Aaron's Order Confirmation". At the top of that email is a blue "Track Order" button. If you have additional questions, please contact us at 1-888-333-3785.
Will Aaron’s move my merchandise?
Yes! While you are leasing from Aaron’s we will move your merchandise for you provided you are moving within 15 miles of your current residence.
What forms of payment do you accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
How does Aaron's Low Price Guarantee work?
If you are ever shopping and see that one of our local competitors has a lease to own deal that's lower than Aaron's, we'll be happy to offer our Low Price Guarantee. Our Low Price Guarantee promises that we'll meet or beat any local rent to own competitor's advertised total cost of lease ownership on the same item or we'll give you $100 in cash! †
What is meant by “no credit needed?”
“No Credit Needed” means that you don’t necessarily need to have any established credit history to be approved for a lease. We do check credit sources; however, we look at many other data points to make a final decision, and we regularly approve customers that other stores won’t, including customers with less than perfect credit or very little credit history.
Do I have to have a local store?
Yes, online leasing is not available in all areas. Your delivery address must be within 30 miles of a participating Aaron's store. To find your local store, please visit our Store Locator. Unfortunately, there are a few areas that we are unable to service. We rely on our stores to make your leasing experience personal and reliable. If there is not a store in your area, we could not provide the red-carpet service that you deserve.
What is Aaron's return policy?
Once your item has been delivered, you can contact your local store to schedule a time for return or pick-up as stated in your agreement. However, you will not receive a refund. But don’t forget about our lifetime reinstatement benefit; you can restart your lease anytime you like on the same or comparable value merchandise (excludes lawn equipment). See a store associate for complete details.
What is Aaron’s EZPay?
EZPay is an automatic payment system where your renewal payment is automatically paid each month, on the date you select, using your debit or credit card, so you never have to worry about missing a payment again. See your local store to sign up.
What is Aaron’s Club?
Aaron's Club is a convenient membership program that protects your lease and gives you great discounts on restaurants, shopping, health and wellness programs and more! Learn more here.
What is Aaron's rent-to-own program and how does it work?
Aaron's rent-to-own program allows you to lease products with periodic payments. After making all payments or choosing an early purchase, you own the merchandise. No large upfront payments or credit are needed, and multiple lease term options are available.
How can I get started with a lease at Aaron's?
You can complete an application online at Aarons.com or in person at the Chattanooga store to determine your Leasing Power™ before shopping and leasing.
What documents do I need to apply for a lease?
You will need personal identification details such as name, contact info, SSN, government ID, income details, residence info, and references if applicable.
What are Aaron's store hours in Chattanooga?
The store is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 6:00 PM, and is closed on Sundays.
What payment methods does Aaron's accept?
Aaron's accepts cash, checks, money orders, and all major credit cards at most locations.
Does Aaron's offer delivery and pickup services?
Yes, Aaron's provides in-store pickup, curbside pickup, delivery, and same-day delivery services for customers.
How does Aaron's Low Price Guarantee work?
If you find a lower lease-to-own deal from a local competitor on the same item, Aaron's will match or beat that price or give you $100 cash.
What nearby dining options are available around Aaron's on Brainerd Rd?
Nearby dining options include Dub's BBQ, La Pachanga Mexican Restaurant, Chili's Grill & Bar, It's Just Wings, and Sake Roll & Grill for a variety of cuisines to enjoy before or after your visit.
Are there any nearby mobile phone stores near Aaron's Chattanooga location?
Yes, there are nearby mobile phone stores such as Verizon, Cellular Sales, and Boost Mobile close to Aaron's for your mobile phone needs.
What other retailers are located near Aaron's on Brainerd Rd?
Nearby retailers include Badcock Home Furniture &more for home furnishings and iSpecialize for electronics and IT services, making it convenient to compare and shop around.