Many customers praised the quick response time, often receiving service within 15-30 minutes.
Professionalism
Several reviews highlighted the professionalism and courteousness of the staff during service.
Customer Service Issues
There were multiple complaints regarding poor customer service, including unreturned calls and rude interactions.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling it was high or not clearly communicated.
Availability
Customers noted inconsistencies in availability, with some reporting difficulty reaching the business during stated hours.
CY
Chuck Yarbrough
Nov 5, 2025
5.0
Same day service and great price!
TP
toria plank
Nov 2, 2025
1.0
My mother in law was locked out of her vehicle who is 75 years old and raining and had no phone no nothing 50 degree weather. Borrowed a phone to call me. The guy would not go because it was a “third party caller” when I am not with my mother in law and I am hour away from her. I was willing to pay for it all over the phone… no care or customer service skills at all…I would had paid extra if it took that…and he couldn’t take payment over the phone he claimed! I am a multi business owner my self and I understand that he has been burned on it and has policies that he has created. But I would definitely would look at someone situation and intentions of their phone call before making a decision like that!
AA
Amanda Dawn Anderson
Aug 4, 2025
1.0
Not 24 hours. Disappointment
LP
Lauren Pope
Jul 28, 2025
5.0
Steve & his associate were very professional and efficient with changing all the locks on our new-to-us home! Response time was very fast, we were able to get same-day service and they completed the job in a timely manner. Thank you so much for your expertise!
MN
Morgan Nachreiner
Jul 13, 2025
1.0
Tried calling on a Sunday around 11am for a key that broke and ended up locked out. Does not answer. Just rings and rings. Not 24/7 it seems.
Frequently Asked Questions About A-1 Security Locksmith
What services does A-1 Security Locksmith provide?
A-1 Security Locksmith offers 24-hour residential, commercial, and automotive locksmith services in Chattanooga, TN.
Where is A-1 Security Locksmith located?
They are located at 3523 Hixson Pke, Chattanooga, TN 37415, United States.
What are the operating hours of A-1 Security Locksmith?
A-1 Security Locksmith operates 24/7, open 24 hours every day of the week.
How can I contact A-1 Security Locksmith?
You can reach them by phone at +1 423-870-9790 or via email at sullivanlocks@gmail.com.
What payment options does A-1 Security Locksmith accept?
They accept American Express, Android Pay, Cash, Discover, MasterCard, and Visa.
Does A-1 Security Locksmith have an online presence?
Yes, their website is https://www.a1securitylocksmithtn.com/ and they have a Facebook page at https://www.facebook.com/A-1-Security-Locksmith-619172741590021/.
What nearby places can I visit before or after visiting A-1 Security Locksmith?
Nearby places include Huddle House for dining, River City Rhythm and Karen Horton School of Dance for performing arts, and Lupton Fields for outdoor attractions.
Are there convenient gas stations near A-1 Security Locksmith?
Yes, Exxon & Mobil Stations as well as Mobil gas stations are nearby, offering gas, convenience stores, and automotive services.
Where can I find convenience stores close to A-1 Security Locksmith?
7-Eleven and CVS Pharmacy are nearby, providing convenience store products, pharmacy, and coffee shop services.
What automotive repair facilities are close to A-1 Security Locksmith?
Nearby automotive repair options include Electronic Transmission Techs and Rivermont Body Shop, both offering various automotive services.