Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bartlett, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,190 reviews
5 stars
1,114
4 stars
495
3 stars
196
2 stars
91
1 star
294
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers reporting unhelpful or rude staff, long wait times for assistance, and difficulty in getting help with products.
Product Availability
Customers frequently mentioned issues with product availability, including discrepancies between online listings and in-store stock, leading to frustration and wasted trips.
Store Organization
Several reviews noted that the store was well-stocked and organized, but many customers struggled to find assistance or locate items, indicating a lack of knowledgeable staff on the floor.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service, suggesting that there are capable staff members within the store.
Delivery Issues
Multiple customers experienced problems with delivery services, including missed appointments and poor communication regarding appliance deliveries.
- FGFred Guenther1 day ago1.0Most likely not get an associate on the phone to help you. Whatever you do don't go into paint because you will be bothering them and wasting their time.
- WGWalfred Gonzalez3 days ago5.0Good place , much better here than the Home Depot, any discrimination to anyone who wants buy anything
- AMarthur montgomeryNov 15, 20251.0This is the worst lows i've ever dealt with. i've done three orders , and they've been able to screw up three times. The website said they had 27 items. I ordered 15. 4 hours later and no update so I drive to the store and they tell me they only have four. They wasted four hours of my time when I could have been getting my project done. Don't shop at this lowe's.
- PCPatrick CordovezNov 6, 20251.0Horrible employees. Im a contractor that orders more than $100k worth of materials yearly. This has to be the most unorganized branch. 2 months late in orders for clients. No one hardly picks up a phone to ask a question before driving 2 hours. Shut it down
- MSMichelle SmithNov 2, 20251.0I was trying to get them to install some patio doors, thats a joke....... 1. Very quick on coming out to take measurements ( next day) 2. You have to wait on an email for the quote. 3. 2 weeks later still waiting on the email. 4. Done called several times to find out quote but still nothing. 5. Take your money and go somewhere else best advise
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Bartlett, TN?
You can find hardware products, construction needs, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Bartlett, TN.
What are the store hours for Lowe's Home Improvement in Bartlett, TN?
Lowe's in Bartlett is open Monday to Saturday from 6 AM to 9 PM, and on Sundays from 8 AM to 8 PM, with special holiday hours.
Does Lowe's Home Improvement offer delivery and pickup options?
Yes, Lowe's offers in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account, and you'll receive email updates if your status changes.
What payment methods are accepted at Lowe's Home Improvement in Bartlett?
Lowe's accepts American Express, cash, checks, Diners Club, Discover, Mastercard, and Visa.
Are there installation services available at Lowe's in Bartlett, TN?
Yes, Lowe's offers various installation services including appliances, flooring, cabinets, lighting, and more.
Does Lowe's Home Improvement provide any recycling services?
Yes, Lowe's offers recycling services for electronics, light bulbs, and batteries.
What are some nearby restaurants where I can eat before or after shopping at Lowe's?
Nearby restaurants include Abuelo's Mexican Restaurant, LongHorn Steakhouse, and Red Koi Japanese Cuisine, great places to enjoy a meal around your visit to Lowe's.
Are there nearby key and locksmith services around Lowe's Home Improvement?
Yes, Minute Key and Adt provide key and locksmith services near Lowe's, helpful if you need lock services during your visit.
Where can I find nearby financial services when visiting Lowe's in Bartlett?
Bank of America ATMs and Cadence Bank are located nearby, providing convenient access to financial services during your shopping trip.