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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Athens, TN, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,226 reviews
5 stars
1,210
4 stars
505
3 stars
206
2 stars
88
1 star
217
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees are praised for being helpful and friendly, others are reported as rude or unhelpful, leading to frustration among customers.
Product Availability
Customers generally find the store well-stocked with a good selection of products, although some have experienced issues with specific items being unavailable.
Pricing Concerns
Many customers expressed dissatisfaction with rising prices compared to competitors, particularly Home Depot.
Delivery Issues
Numerous complaints about delivery services, including delays and poor handling of appliances, have led to significant customer frustration.
Store Cleanliness and Organization
The store is often described as clean and organized, contributing positively to the shopping experience.
- JFJason Fletcher5 days ago1.0Absolute horrible experience ordered from lowes.com. They essentially put pending charges on my credit card three times accumulating $23,000 locking up my credit card because of multiple deliveries total purchase price was only 11k, said that it would be fixed when the items were delivered and then didn’t deliver the items when they said they were going to , still waiting call, spoke to multiple people their lies keep getting mixed up upon their other lies. Everyone keeps telling me there’s nothing they can do, worst experience ever!
- LPLynn Pitt6 days ago1.0I walked into the kitchen design area, waiting and waiting for someone to come over and help us. After 15-20 minutes of no shows, we left and will take our business elsewhere. It shows how important customers are, they aren't.
- HCHunter CardinDec 24, 20253.0Products are fine and most of the people are great. I went in the other day and this Powers guy working the front told me to go to a different isle and he would check me out. I told him no thank you, I would just go through self checkout as that’s what I prefer. He then walks over to the register and brings the gun over and starts ringing up my merchandise after I had told him I didn’t want to. He was fairly rude. All of the other folks that helped me that day were very friendly, but I’d rather not talk to the Powers guy again.
- H***LA*** Ham***Dec 23, 20254.0Pros: Friendly & Knowledgeable Staff: I've had several positive interactions where staff members offered unsolicited assistance and provided great advice on products. Good Product Availability: For the most part, the store is well-stocked, and I can usually find the specific items I'm looking for without much hassle. Clean & Organized Layout: The store is generally clean and easy to navigate, making the shopping experience efficient. Overall, it's a great local resource for home improvement needs and the positive customer service keeps me coming back. If you need any heavy items loaded, just ask—the staff is usually happy to help!
- MMMegan MacarthurDec 15, 20251.0DO NOT PURCHASE FROM LOWE'S! if you buy something, you only have 2 days to make sure the product is good. But if you use their stupid credit card, you'll have 30- days. I just bought a $1000 stove from them, delivery was delayed! (Happens I get it), but got delivered a couple later, didn't have time to sensually check everything because I was GRADUATING college and preparing for family to come down, so we try to clean the oven and it doesn't work. Stove top doesn't want to work now either, y'all sell these products but don't want the responsibility of helping customers. Again a $1000 induction range that is broken as soon as I get it 🙃 what a graduation present, thanks Lowe's *UPDATE: WOW look at that. I called and again got told there is nothing you guys can do. Such bullshit, thanks for pushing this onto the consumer! Such garbage policy and no accountability for selling broken appliances
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Athens, TN?
Lowe's offers a wide variety of products including appliances, bathroom supplies, building materials, flooring, garden tools, grilling supplies, hardware, lighting, plumbing, storage solutions, tools, windows, doors, and more.
Are installation services available at Lowe's for purchased products?
Yes, Lowe's provides various installation services such as appliance installation, flooring, lighting, cabinetry, doors, windows, and more to help customers complete their projects.
What are the store hours for Lowe's Home Improvement in Athens, TN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 9:00 AM to 8:00 PM, with specific holiday hours as listed.
Can I pick up my online order at the Athens Lowe's store?
Yes, Lowe's offers in-store pickup. You'll receive an email notification when your order is ready to be picked up during store hours at the designated pickup area with proper identification.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's provide delivery services for purchases?
Yes, Lowe's offers delivery services, although same-day delivery is not available at this location.
What nearby places can I visit when shopping at Lowe's in Athens?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for key and locksmith services, and Northern Delights coffee shop for a refreshment break.
Can I combine my visit to Lowe's with a meal nearby?
Yes, you can visit nearby dining options like El Jinete Mexican Restaurant or Bojangles' for a quick meal before or after shopping at Lowe's.
Are there any nearby financial services close to Lowe's in Athens?
Yes, SouthEast Bank and World Finance are nearby for your banking or financial service needs while you shop at Lowe's.
Does Lowe's provide any resources for product recalls and safety news?
Yes, Lowe's publishes product recall and safety news on their dedicated Recalls and Product Safety News page online.