Lowe's Home Improvement

Reviews

• DJ

  Duke Jones

  Apr 1, 2026
  1.0
  Bad customer service. Store is just not up to par
• MJ

  Marty Jones

  Apr 1, 2026
  1.0
  Customer services is not good. Store is dark. Lowes just seems like a shell of what it was 10 years ago.
• TS

  Tammy Scrudder

  Mar 28, 2026
  3.0
  While we do enjoy this store there are a few things that need attention. First, on Saturdays there needs to be more than one register open. Second, something needs to be done about parking in the crosswalk outsideof lumber. We had a ton of lumber and had to walk around because someone made that there personal parking space, they left and someone else pulled in right after he left. I hope something will be done.
• AM

  Amanda Miller

  Mar 22, 2026
  1.0
  We have never had a bad experience at this Lowes until today. We were planning on buying about 8 plants, potting soil, rocks, etc. The plants were from the distressed plant section, but those require an employee to override to get the price discount. The sweet lady at the register couldn't get the discount code to work, so she called 2 different people to try to come help her. The first one was helping another customer, and the second one was Wes, his badge said he was the front end supervisor. When he arrived he acted like it was a real inconvenience to have to come help. Then started making comments about how he has been having this issue, and if "it doesn't work, then it doesn't work". He took us to a register, and started ringing everything up, got the discount to work at first, then when it was time to check out, said "it didn't work, and there was nothing he could do about it." He didn't bother to try to call another manager, and just told us it is what it is. Then asked if we still wanted everything. Absolutely not! He had horrible customer service skills and not sure how he has managed to make his way to a supervisor position.
• DD

  David

  Mar 6, 2026
  5.0
  Hello my wife and I needed some new cabinets for our kitchen remodel and we shopped around even making a stop over at home depot but unfortunately for them, I take my business where I get treated with care and concern, the women at home depot thought she can get away with being nasty and rude. I tried speaking to her manager but he was just as nasty and a bully, it was a complete waste of time and money, you see the trick they use is they charge you 149.00 dollars to have a guy come out and measure and of course you will not get an accurate quote without the measurements, this is what the blonde old lady told us, we believe her, had the measurements taken but this is where the rudeness begins because she knows that you are out 149.00 dollars if you dont purchase any cabinets, they will apply the 149.00 towards the purchase but again you have to purchase the cabinets. She was so Rude and Nasty and decided to quote is 14,000 dollars I asked to speak to her manager who will not let you put in a word. Just for the record most people are very nice at the home depot and i will continue to shop there, I will not stop shopping because of a few bad apples that work there . We went to Lowe's in Alcoa, let me tell you the service was first class, we had the pleasure of getting Christina she has many awards for her outstanding customers support and believe me when I tell you Christina is so passionate and patient working with your kitchen design her personality is so sweet. I highly recommend going to see her for your cabinets needs also they only ask for a 75.00 deposit for the measurements but that goes towards the purchase, we ended up with an incredible deal because Christina took the time to tell us about a 30% Discount that was coming and we paid a total of 8,134.00 not even close to the 14,000 that the nasty rude blonde Grey hair lady at the home depot quoted us plus the people at Lowe's are also very nice, our installer nane is Scott one of the nicest man I have met in my life, and he does excellent work so dont forget to ask for Scott the installer he has 42 years of experience.

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