Brand Certified
Lowe's Home Improvement
4.1(2608 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
1098 Hunter's Crossing Drive, Alcoa, TN
37701, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(865) 982-2117
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/TN-Alcoa/0638
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Alcoa, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.1
2,608 reviews
5 stars
1,509
4 stars
554
3 stars
203
2 stars
105
1 star
237
- RPRobert PalmerMar 8, 20265.0Exceptional every time I go here!
- AHAndrew HendersonMar 7, 20261.0Poorly organized. Took over four hours for a simple order and when I got here it wasn't even ready yet. Nobody knows what they're doing.
- DDDavidMar 6, 20265.0Hello my wife and I needed some new cabinets for our kitchen remodel and we shopped around even making a stop over at home depot but unfortunately for them, I take my business where I get treated with care and concern, the women at home depot thought she can get away with being nasty and rude. I tried speaking to her manager but he was just as nasty and a bully, it was a complete waste of time and money, you see the trick they use is they charge you 149.00 dollars to have a guy come out and measure and of course you will not get an accurate quote without the measurements, this is what the blonde old lady told us, we believe her, had the measurements taken but this is where the rudeness begins because she knows that you are out 149.00 dollars if you dont purchase any cabinets, they will apply the 149.00 towards the purchase but again you have to purchase the cabinets. She was so Rude and Nasty and decided to quote is 14,000 dollars I asked to speak to her manager who will not let you put in a word. Just for the record most people are very nice at the home depot and i will continue to shop there, I will not stop shopping because of a few bad apples that work there . We went to Lowe's in Alcoa, let me tell you the service was first class, we had the pleasure of getting Christina she has many awards for her outstanding customers support and believe me when I tell you Christina is so passionate and patient working with your kitchen design her personality is so sweet. I highly recommend going to see her for your cabinets needs also they only ask for a 75.00 deposit for the measurements but that goes towards the purchase, we ended up with an incredible deal because Christina took the time to tell us about a 30% Discount that was coming and we paid a total of 8,134.00 not even close to the 14,000 that the nasty rude blonde Grey hair lady at the home depot quoted us plus the people at Lowe's are also very nice, our installer nane is Scott one of the nicest man I have met in my life, and he does excellent work so dont forget to ask for Scott the installer he has 42 years of experience.
- SGS GMar 1, 20263.0Much more easier to negotiate ausie than HD. That being said my last visit was difficult getting to checkout as I waited in line in the main aisle because 2 carts cannot negotiate the issue at the same time . Are they telling us they do not want us in their store? My retired FBI friend told me Lowes agreed with the govt to have License plate readers in their parking lots I have nothing to hide but this is wrong and a privacy issue. I have found more of my hardware needs locally or online from or 'free shipping' smaller outlets .
- THTylerTyler HillFeb 25, 20263.0They had what I needed but there were no employees available to help me and I ended up helping a lady in the electrical that had been waiting on an employee for a long time
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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