Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Alcoa, TN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,348 reviews
5 stars
1,351
4 stars
523
3 stars
186
2 stars
89
1 star
199
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service, with some employees praised for their helpfulness while others were reported as rude or unhelpful.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding orders, leading to frustration among customers.
Store Experience
Customers noted a lack of staff availability and long wait times at checkout, contributing to a negative shopping experience.
Product Availability
Some customers expressed dissatisfaction with stock levels and the need to order items online rather than finding them in-store.
- KBKristi BrownJan 2, 20265.0Great except the older lady at self checkout is fairly rude not friendly at all
- BCBrandon CooperDec 26, 20251.0Beware! I did an online delivery on 11Dec2025. I ordered a framing hammer and it said they had 3 in stock in a near by store. It was on sale and even with a $80 shipping fee (insane to think about but even with his fee it was still significantly cheaper than full price) I got my confirmation and for weeks leading up to the expected delivery date,which at first was around 20Dec2025, I would receive almost daily texts asking if the delivery date still worked and if course I said yes. Well 3 weeks go by and the weekend before it is supposed to get delivered I got another confirmation text asking if Monday would still work and if course I said yes. Then the next morning they change it without my approval to the 24thDec2025. I thought that was strange but was still excited to get it delivered. Well the morning of delivery I get a call and they say they are now out of stock and won't be getting anymore in. Which under normal circumstances would be fine. However I placed this order 3 weeks earlier and there was 3 in stock. I even paid $80 extra to have it delivered. I received almost daily confirmation texts about the delivery date. At no point in time did they every check inventory and tell me they didn't have one. You would also think once and order is placed and paid for they would pull the item off the self and start to prepare for delivery. At no point during the absurd 3 week delivery window did they do anything. They deliberately went out of their way to build up my hopes about receiving the item just to call me that morning and tell me I'm SOL and I had already taken on jobs that I needed that framing nailer for which won't be done now (I'm a disabled veteran with a crippling back injury that makes it hard to do anything). This company has destroyed my trust in them and any respect I had for them is gone out the window. I will go out of my way now to only buy from home Depot or a local lumber yard. I will tell this occurrence of events to everyone I meet that wants me to do any projects for them about this and how horrible the customer service has been through the whole process. I hope any self respecting individual will read this and make the decision that literally any company is better to do business with than Lowe's. Lowe's will go out of their way to build up your hope and expectations just so they can come and tear it all down and laugh all the way to the bank.
- MKMiriam KellerDec 24, 20255.0Frentzy was so polite and incredibly helpful while we were doing some last-minute Christmas shopping. He truly went above and beyond to help us find exactly what we were looking for. His patience, professionalism, and great attitude made the experience stress-free and enjoyable. Excellent customer service—thank you, Frentzy!
- MHMU Herdfan1Dec 21, 20251.0Thank you Lowes for the reply. Sorry to say I've seen this response to several previous reviews . Thus this reply means little without action. Let me know when I'll see more cashiers, so I can buy from Lowe's again. Answer here please.-- T’was 4 days before Christmas and all thru Alcoa, TN Lowe’s, Not a cashier was stirring as customers who didn’t storm out lined up and groaned. The self-checkout lights flickered green & red customer service was cold & dead. Customers swapped lines to pay as they chose if they could decipher Lowe’s oddball codes. One poor trainee got the assignment to assist people who wanted their goods. T’was management’s fault she was untrained a lost ball in high weeds deep in the woods. The sugarplums wouldn’t scan and neither would the nails for the poor lost lass. And dare we to ask for help with pine straw from the trailer on that she did pass. I called the store to get help with my pine straw and yelled HUMAN at the AI robot. I can help you, I can help you said the bot HUMAN was not programmed or it just forgot. Sadly we had to ask a HUMAN ourselves for the needed assistance a friendly soul. Santa please give from the corporate office to whoever thought this would work COAL!! COAL nothing but COAL to Lowe’s management top to bottom until customer service returns. I shop Lowe’s over Home Depot for the 5% discount offered, but today it wasn’t EVEN worth it. Hey Home Depot post this review at every cashier stand and put some more cashiers to work as Lowe’s has no use for them and I’ll see you for pine straw in the spring.
- JEJack ElderDec 3, 20251.0Trying to contact this store is very difficult. They use an Ai Agent that you connect with that is virtually useless. When it finally connects you to the store you either get a busy signal, most of the time, or nobody answers. Have dealt with many other Lowe's in different areas of the country and never experienced this very poor customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Alcoa, TN?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
They provide installation services for appliances, countertops, decking, doors, flooring, lighting, smart home devices, and more, as well as repair and assembly services.
What are the store hours for Lowe's Home Improvement in Alcoa, TN?
Monday through Saturday, the store is open from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or shorter hours.
Does Lowe's offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or know when my order is ready for pickup?
You can check your order status online with your order number or MyLowe's account. When ready for pickup, you'll receive an email with instructions and store location.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby dining options around Lowe's in Alcoa?
Yes, nearby dining options include Metro Pizza for Italian food, Hooters for American cuisine and bar, and Zaxby's for fast food chicken.
Are there other retail or service businesses near Lowe's Home Improvement?
Nearby businesses include minuteKEY and Minute Key for key and locksmith services, UPS Alliance Shipping Partner for shipping needs, and GameStop for video games and entertainment.
What community or recruiting services are close to Lowe's in Alcoa?
Close by are the US Army Recruiting Office Maryville, Air Force Recruiting Office, Marine Corps Recruiting, US Navy Enlisted Recruiting, and Navy Recruiting Station Maryville TN.
Does Lowe's in Alcoa support any community or educational associations?
Yes, they are associated with Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and other community initiatives.