Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Alcoa, TN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,330 reviews
5 stars
1,339
4 stars
520
3 stars
185
2 stars
90
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with reports of rude staff and lack of assistance in-store.
Product Availability
Customers expressed frustration over limited stock and the need to order items online, leading to dissatisfaction.
Helpful Staff
Despite negative experiences, several customers praised specific employees for their helpfulness and knowledge.
Checkout Experience
Many reviews mentioned long wait times at checkout and a preference for more cashiers over self-checkout options.
Delivery Issues
Several customers reported problems with delivery services, including missed appointments and unprofessional behavior from delivery staff.
- GRGoose Russell2 days ago1.0Came to exchange a craftsman tool bc it started giving me issues but the manager who didnt know anything about tools, his words, wouldn't exchange it bc its not the same. Well, pal as you can see they saw that it was a design flaw & changed it. I'm out of town & without a mailing address atm. They kept talking about rust which never came out of my mouth. Ive never been more apart of an npc crisis in my life, lol. We dont exchange for rust. The rust isn't a reason why the tool doesn't work. I never said anything about the rust 😆.
- IJImelda JoyceNov 7, 20251.0Walked in Lowe’s cash in hand to spend up to $ 300.for a new microwave. I’m wondering around looking up at the signs, completely lost trying to find the microwaves. 5 employees walked right by me or I walked by a few just standing and talking. NO ONE offered to help me. So I took my money and left.
- NPNataliya PuriyNov 6, 20255.0Very good store . Has a lot of items, which I can't find in another one
- PCPatricia CardOct 30, 20253.0They got where they dont stock a lot of items, you have to order online. Not a big fan of that on hardware parts.
- ECEm CalumetOct 20, 20251.0Horrible customer service. On Sunday a gentleman in hardware told another employee "I have to deal with her" referring to me when I was waiting for help. I just wanted to see if there was an item in stock, and I wasn't rude or demanding. He was paged over there by someone else, so I didn't even have hardly any interaction with him. Just really rude.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Alcoa, TN?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What services does Lowe's Home Improvement provide?
They provide installation services for appliances, countertops, decking, doors, flooring, lighting, smart home devices, and more, as well as repair and assembly services.
What are the store hours for Lowe's Home Improvement in Alcoa, TN?
Monday through Saturday, the store is open from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or shorter hours.
Does Lowe's offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check my order status or know when my order is ready for pickup?
You can check your order status online with your order number or MyLowe's account. When ready for pickup, you'll receive an email with instructions and store location.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby dining options around Lowe's in Alcoa?
Yes, nearby dining options include Metro Pizza for Italian food, Hooters for American cuisine and bar, and Zaxby's for fast food chicken.
Are there other retail or service businesses near Lowe's Home Improvement?
Nearby businesses include minuteKEY and Minute Key for key and locksmith services, UPS Alliance Shipping Partner for shipping needs, and GameStop for video games and entertainment.
What community or recruiting services are close to Lowe's in Alcoa?
Close by are the US Army Recruiting Office Maryville, Air Force Recruiting Office, Marine Corps Recruiting, US Navy Enlisted Recruiting, and Navy Recruiting Station Maryville TN.
Does Lowe's in Alcoa support any community or educational associations?
Yes, they are associated with Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and other community initiatives.