Access Storage - Regina Central

Reviews

• JW

  jillian walkington

  Oct 29, 2025
  5.0
  Jenn Bengert she was awesome and went through everything and I have a much better understanding
• JR

  Jessica Riche

  Oct 29, 2025
  5.0
  Jenn Bengert helped wonderfully and was great at explaining everything.
• SB

  Samuel Bryerton

  Oct 25, 2025
  5.0
  Great service and rates !
• SH

  sahar Hadad

  Oct 11, 2025
  1.0
  If I could give this company zero stars, I would. Their customer service is very poor and unprofessional. They do not respect themselves or their customers. This experience has been a total waste of my time, effort, and money. I booked a storage unit by phone and paid. I tried to finish the paperwork by phone but it did not work because of their system problem. The employee told me to go to their main office at 100 Dewdney Avenue to sign the documents. He said the manager will be in the office till five p.m, When I arrived, the office was closed, and I waited more than one hour. During that time, I called customer service to ask why the office was closed. They told me to stay on the line while they checked, but I waited more than seven minutes with no answer, so I had to hang up. After more than five minutes, they called back, but when I answered, no one spoke. Later, the manager came and opened the office. she behaved badly on purpose and made everything harder because she was upset that I called customer service about the office being closed. She also said customer service is not allowed to call her personal phone number, and they can only call the office line. This shows there is no coordination between the phone customer service and the main office where I visited. I told the manager that I booked by phone but could not finish the process and was sent to the office. Then I was shocked: my booking was made at a different location and a different unit type than what I clearly requested. I had to cancel the first booking immediately. I made a second booking after canceling the first one. But when I got home and checked the invoice, I found that again, the second booking was for a different location, not the one I requested. I called immediately to cancel the second booking. I canceled both bookings on the same day, four days before the move-in date. One of their employees told me clearly that I could cancel anytime before the move-in date. They said the refund would be processed within three days, but now it is the sixth day, and I still have not received the money. Every time I call, they give unclear answers, delay, and avoid giving any exact information. Another serious problem: when I called to check the cancellations, I found out that the first booking was still active in their system, even though they gave me a cancellation paper. The unit information on the cancellation paper was different from the information in the system. The employee said they changed my unit without asking me. They gave me an upper-level unit even though I had booked and paid for a ground-level unit. All these errors, delays, and bad coordination show that this company is very unprofessional and misleading. The dishonesty and manipulation were clear from the start until the end. None of the employees responsible apologized or took responsibility. All I wanted was to pay for a storage unit. What should have been a simple and quick process turned into a waste of my time, effort, and peace of mind. One of the employee call me and argue with me instead of apologize and he said that I need to believe him and not to believe the documents that I have from them that show all the mistakes that they did and this is only a little from what I went through with this company
• AA

  Arlene

  Oct 6, 2025
  5.0
  Gurpreet was such a pleasure to deal With very professional yet had few laughs with her. Great promos on now and access storage is very accommodating!

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