Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rapid City, SD Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
1,750 reviews
5 stars
789
4 stars
383
3 stars
161
2 stars
100
1 star
317
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and lack of assistance when needed.
Delivery Issues
Numerous complaints about delivery delays and issues with appliance orders, leading to frustration among customers.
Store Organization
Customers found the store layout confusing and often struggled to locate items, with some reporting a lack of staff to assist.
Product Availability
Several reviews mentioned discrepancies between online inventory and actual stock, causing wasted trips to the store.
Positive Staff Experiences
Despite negative feedback, some customers highlighted exceptional service from specific employees who went above and beyond.
- HFHarold FaatzNov 16, 20255.0This place has a very wide range of home improvement items.
- CTChelsea TrippNov 8, 20255.0The guys at this Lowe’s are amazing!!! We had the ultimate pleasure of working with Patrick, Jim, Randy, and Halen (who helped us out today for a total of 4 hours). They were super helpful and friendly, and now we look forward to seeing “our guys” anytime we have to go to Lowe’s. 10/10 would recommend.
- SCSusie CourtneyNov 5, 20251.0Been calling the appliance department for 6 days straight, no one answers the phone. Left 7 messages, no one returns calls. Guess since they already have our money they aren’t worried about responding to a concern regarding the large purchase we just made. Shop elsewhere!
- N1N1NJabug650 12345Oct 29, 20254.0Asked for help because the shelve was not stocked right and the item was at the very top. The worker seemed to be annoyed by me asking for the product to be down so I could purchase it.
- JJJonathan JOct 23, 20253.0The ordering system is a complete failure and has been for some time. My fridge recently stopped cooling, so naturally I needed a new one. Having ordered online, the assumption was that all was in order and the system indicated that the fridge I purchased was most certainly in stock. However, I receive a call the day of delivery that the fridge is unavailable. I used to work at Lowe's in delivery and any indications of potential issues were brought to the attention of the customer well before delivery date. The Lowe's in Rapid City seems to fail at just about every function, whether that be true inventory figures, communication, and all other critical business factors. So, I was informed that the fridge could be delivered on Saturday. That would be a feasible option if my current fridge worked, but seeing as it in fact is not, Saturday becomes a major problem. Perhaps Lowe's could pay for lost grocery costs due to the company's incompetence, but we all know that this is never going to come to fruition. Such a sad state of affairs when these types of incidents occur and customers end up getting the shaft. Good business and help really are hard to find in today's world. Be mindful of Lowe's incessant blunders if you choose to give them your business where appliance delivery is concerned. UPDATE: The delivery experience was exceptional, as Wallace and Dexter were both professional, courteous, and operated in sync with one another. Having been a delivery deiver and appliance installer for 3 years, I know how demanding that position truly can be, so I prepped as much as possible to help them out. Such a phenomenal experience with the delivery crew inspired me to change my rating from a 1 to a 3 alone. Now, let's see if Lowe's can do better with the online ordering system. The owner did reach out to my initial review to express the company's sincerest apologies for causing a delay in delivery. That I appreciated as well as it showcases a sense of awareness for the issues and the devotion to attempt to rectify such as best as possible. Dexter and Wallace deserve a great deal of praise for their professionalism, courtesy, and timeliness.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Rapid City offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, paint, outdoor furniture, grills, plumbing essentials, and gardening equipment.
What are the operating hours for Lowe's Home Improvement in Rapid City?
Lowe's is open Monday through Saturday from 6:00 AM to 8:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's in Rapid City offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Rapid City?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer installation services?
Yes, Lowe's provides various installation services including appliances, flooring, cabinets, countertops, blinds, doors, and more.
Are there any nearby places I can visit before or after shopping at Lowe's Rapid City?
Yes, nearby you can visit Ashley Furniture HomeStore for home décor, Best Buy for electronics and appliances, and JOANN Fabric and Crafts for fabrics and crafts supplies.
Where can I get propane exchange services near Lowe's in Rapid City?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services convenient for customers purchasing outdoor equipment or grills.
Are there locksmith services available near Lowe's Home Improvement in Rapid City?
Yes, minuteKEY and Minute Key locksmith services are located nearby for any key or lock needs you might have during your visit to Lowe's.
How can I contact Lowe's Home Improvement customer service in Rapid City?
You can reach Lowe's customer service by phone at +1 605-341-4815 or email at customercare@lowes.com.