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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Rapid City, SD, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.7
1,765 reviews
5 stars
793
4 stars
385
3 stars
163
2 stars
102
1 star
322
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty finding help, unresponsive staff, and rude interactions.
Delivery Issues
Numerous reviews highlighted significant problems with appliance deliveries, including delays, incorrect items, and lack of communication.
Product Availability
Customers expressed frustration over items being out of stock or not matching online inventory, leading to wasted trips.
Staff Knowledge
Several reviews noted that staff members often lacked product knowledge, which hindered the shopping experience.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and the store's cleanliness.
- CCCraig Grunenfelder (Craigg)Jan 4, 20263.0Some items that need improvement: 1) hard to find associates or ones that are friendly. There are several that have been there for many years and very helpful but lack of good staffing is visible. 2) Military discount, used to be across the board on anything and everything, now it's limited to certain item and other items claim "already low costs margins". The discount isn't to keep up your cost margin it's to support servicemembers. 3) Kobalt / Lowes branded items, can be hard to get good quality items that have been pushed out in favor of the cheaper look alike Kobalt / Lowes brands.
- WLWaleena LowmanDec 31, 20251.0We ordered these shades they were suppose to arrive on 12/16/2025 we checked it kept saying delayed finally on 12/24/ 2025 they emailed and cancelled our order. We have been waiting for these. If we would have known we would have just ordered them from a different place. We ordered flooring from Lowes it was 2 weeks late at least it came. We ordered a cabinet for the bathroom for towels it was delayed it held up our whole bathroom project it took over 10 weeks when we ordered it they said 6 to 8 weeks. The bottom line you can not count on lowes to deliver!
- MLMarcus LaVakeDec 24, 20255.0I have visited this store several times this month for a multitude of reasons and have experienced how they help with returns, special orders, and helping load out large orders. I have always been very satisfied, and really appreciate how they try to offer great customer service. Great Job Lowe’s!
- KPKatie PetersonDec 19, 20251.0Purchased a refrigerator on 12/5, told it couldn't be delivered until 12/18. On the 18th we moved our whole living room around to make room to bring it in since the front door doesn't have enough turning space. Took the handles off our fridge so they could take it out, and moved most frozen items to our deep freezer downstairs. Then proceeded to wait all day for a delivery that never came. No updates in the app, no email, no call. At 8pm at the end of our 12-hr delivery window, the app changed to "Delayed" and our reschedule options were a full week away. No adjustments to their schedule to make it right. Called in and was told the deliveries are a 3rd party contract and they have no control. No apologies, no offer of a discounted fee, nothing. Don't think I'll be getting appliances there again.
- SCShelby CoyleDec 18, 20252.0I ordered a washer, dryer, dishwasher and oven online on November 26th since the buy more save more was going on. I received emails confirming my order and it was put in there that the delivery date would be Tuesday December 16th. I received a text message on Saturday December 13th confirming my address and the delivery date. I then talked to my boss and took Tuesday off work so I could be home (I wanted to be sure of the delivery date before I took work off). On Monday December 15th I received a message with my 4 hour delivery window being from 2:30pm-6:30pm. Tuesday comes around and I get a text saying my order is out for delivery and will arrive between 2:30 and 6:30 pm so I get my house ready for them to arrive. I waited and waited and nobody came I waited until 6:45 to call the store and find out if my order was coming. The lady that answered said that she could see it was on the truck for delivery that day but had no other information. She tried transferring me to someone else but the phone just rang and rang until it finally hung up on me. I then received an email saying they were unable to deliver my order with no other explanation. At this point the store was closed. So I called around 7am on Wednesday the 17th and was again transferred where the phone kept ringing and I was finally hung up on again. At this point I loaded up and went to the store for answers. As I arrived Bre in the returns area was extremely helpful. She said she didn't know where our order was but that she would find it. She tried to schedule us for redelivery but they didn't have any availability for a week!! I asked if we could just get pick it all up ourselves and they let us (once they found it). They removed the delivery fee for us which was great but it was very inconvenient for us to have to pick up our items as it was a huge windstorm that day. It would have been great if someone would have called and let me know what was going on but instead I had to miss extra work to drive back and forth to pick all these appliances up. I had already gotten rid of all my old appliances too so I was waiting for the stove to be able to cook my family dinner. I would have gave less stars but the employees that helped us when we went into the store were amazing they helped us find the order and helped us get the items loaded on each of our trips. They explained that they are using a third party delivery company and that it hasn't been going well.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Rapid City offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, paint, outdoor furniture, grills, plumbing essentials, and gardening equipment.
What are the operating hours for Lowe's Home Improvement in Rapid City?
Lowe's is open Monday through Saturday from 6:00 AM to 8:00 PM and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's in Rapid City offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Rapid City?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's offer installation services?
Yes, Lowe's provides various installation services including appliances, flooring, cabinets, countertops, blinds, doors, and more.
Are there any nearby places I can visit before or after shopping at Lowe's Rapid City?
Yes, nearby you can visit Ashley Furniture HomeStore for home décor, Best Buy for electronics and appliances, and JOANN Fabric and Crafts for fabrics and crafts supplies.
Where can I get propane exchange services near Lowe's in Rapid City?
Blue Rhino Propane Exchange is located near Lowe's and offers propane exchange services convenient for customers purchasing outdoor equipment or grills.
Are there locksmith services available near Lowe's Home Improvement in Rapid City?
Yes, minuteKEY and Minute Key locksmith services are located nearby for any key or lock needs you might have during your visit to Lowe's.
How can I contact Lowe's Home Improvement customer service in Rapid City?
You can reach Lowe's customer service by phone at +1 605-341-4815 or email at customercare@lowes.com.