Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a West Columbia, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,989 reviews
5 stars
1,654
4 stars
745
3 stars
273
2 stars
97
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness while others are criticized for being unresponsive or unhelpful.
Product Availability
Customers reported discrepancies between online stock information and actual in-store availability, leading to frustration.
Store Cleanliness
Overall, the store is noted for being clean and well-stocked, although some customers mentioned issues with clutter and organization.
Checkout Experience
Checkout lines generally move quickly, but some customers experienced long waits and dissatisfaction with self-checkout interactions.
Employee Knowledge
While some employees are recognized for their expertise and assistance, others are seen as lacking knowledge about product locations and store layout.
- JHJulia HessNov 11, 20251.0I called this store to ask a question about placing an order for delivery for tomorrow. I waited on hold for customer service for 1 hour and 2 minutes. A human never answered. You just lost a bunch of money, Lowe's in West Columbia! ZERO customer service. I'm out.
- HMHeather MNov 10, 20255.0Craig Campbell of Lowes West Columbia is five star! He took his time with us and didn't rush us when we were deciding on new countertops. Took us thru the whole process of installation etc. The next couple of days we were in again to pick out a new sink and bumped into Craig and got the same great service. Yesterday we were out of town and had a concern about the company coming out to measure so we called Lowes and spoke to guess who picked up the phone, yep Craig promised to call me back and he did. He was the one that was there when we needed someone to answer the questions. He cares about the job he is doing and does it well. Thanks so much for the great customer service!
- KSKay SmithNov 7, 20252.0I went to get some gift cards for C hristmas. No cashiers to check you out all were self checkout. When asked about it they said they were short staffed. I was paying cash had to go to customer service and the manager had to be called to over to over ride the transaction because it was cash. Needless to say I wasn't happy I was disappointed. I have been shopping there for years. Didn't like how no expects to give services to anyone
- VVVanessaNov 4, 20255.0I have been working on a landscaping home-improvement project thus have been to this Lowe’s about four times this past week to pick up orders. My review today is as a result of some of the most exemplary employees I have been quite fortunate to have been assisted by. Sunday before last (10/26) I was assisted by Javerian and Caedon and Saturday (11/1) by Tecorian. I must say that these 3 certainly exemplify what any and all companies/corps seek to employ. All 3 of these fine young gentlemen were welcoming, kind, friendly, efficient and hard-working. I was also thanked by all three of these young men for shopping at Lowe’s. I have had some large heavy orders to pick up over this last week and these 3 team-members have ensured that they loaded my vehicle with care as to not scratch the interior. Javerian actually went to a lot of trouble to get enough cardboard and plastic without even me asking. Kudos to these 3 for providing me such fabulous service!!! They I can state without pause represent A++++…EXCELLENCE ⭐️ in the Customer Service arena!!! * I have had several visits to this Lowes but all teammates unfortunately didn’t measure up to the 3 I have mentioned. I was even told by one female employee on 1 curbside pickup visit this past week that I was going to have to load the bricks myself because they didn’t have any employees to do it. I kindly advised her that she needed to find somebody. She did. ☹️🤷🏻♀️
- MCMilton CooleyOct 27, 20251.0The app reports goods are in stock at a certain store across town. I drive across town to purchase goods from said store. The store does not have goods in stock and reports goods should be in stock next month. 😡😡😡
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in West Columbia?
You can find appliances, bathroom supplies, building supplies, electrical items, flooring, garden tools, grills, hardware, heating and cooling systems, home décor, kitchen and plumbing supplies, lighting, lumber, paint, patio furniture, power tools, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in West Columbia?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent when the status changes.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa for payment.
What installation services are available at Lowe's Home Improvement in West Columbia?
Lowe's offers installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, garbage disposals, generators, gutters, hardwood floors, HVAC, laminate flooring, lighting, playsets, water heaters, shades, sheds, shower doors, shutters, siding, sinks, smart home devices, tile flooring, toilets, vanity, vinyl flooring, washers and dryers, water filters, windows, roofing, fence, and flooring installation.
Are there any nearby places where I can get propane refills near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby where you can get propane refills conveniently before or after shopping at Lowe's.
Is there a locksmith service close to Lowe's Home Improvement in West Columbia?
Yes, Minute Key and minuteKEY locksmith services are close by, making it easy to manage locksmith needs while visiting Lowe's.
What nearby dining options are close to Lowe's Home Improvement?
You have nearby options such as Applebee's, Popeyes Louisiana Kitchen, and El Comalito Latino for casual dining before or after your visit to Lowe's.
Does Lowe's Home Improvement provide product recalls or safety updates?
Yes, you can find recalls and product safety news for items sold at Lowe's on their dedicated Recalls and Product Safety News page.