Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sumter, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,165 reviews
5 stars
988
4 stars
522
3 stars
245
2 stars
124
1 star
286
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unhelpful staff, and lack of communication regarding orders and installations.
Installation Issues
Numerous reviews highlighted significant problems with installation services, including delays, incomplete work, and poor coordination.
Product Availability
Customers frequently experienced issues with product availability and order fulfillment, leading to frustration and cancellations.
Staff Helpfulness
While some customers praised individual employees for their helpfulness, many others noted a general lack of assistance and engagement from staff.
Store Condition
The store's physical condition and layout received mixed reviews, with some customers noting cleanliness and organization, while others found it difficult to navigate.
- ABAvis Brewer2 days ago1.0It was terrible. I needed help loading things on my cart. There were 3 or 4 workers standing around and when i asked for help they acted like they were doing me a favor by helping me. I asked for help loading my purchase iny trick and I waited and waited. Finalkt onasked aan who just came in from loading somebody else's vehicle and he said "Did you move your vehicle around here." Nobody told me I had to move my vehicle to a certain area or I would have done it sooner. After I got it around to the "loading area" the person loading me was going to help me tie it down and another worker said he wasn't allowed to help me. It was just a BAD experience all around. I came home and yelled at my husband to NEVER have me go there by myself again.
- RGRodd GraydonNov 11, 20254.0awesome pro desk
- WFWilliam FinucaneOct 29, 20251.0Never Use Lowe’s For flooring installation. There is NO guarantee when the job will be started or finished. There is no single person to help you with anything, you buy from a salesman who disappears, talk to a 1-800 number that changes reps each time you call, coordinate with your own delivery drivers, installation scheduler, store manager, installation manager, they say the best way to get the installers to do anything is to talk to them in person if you live in the home, but you are never given a way to contact them if not. I had to make 4 phone calls and talk to 2 different locations then wait a week to purchase. Lowe’s provided the OPPOSITE of a “reliable”, “stress free” solution to being an out of state homeowner under contract to sell if floors were replaced. I signed the flooring contract with Lowe’s on the 11th of September, it took until the 29th of September for materials to be delivered. Until the 21st of October for the installation to be completed. 40 DAYS LATER After the installation was complete the installers left a huge mess throughout the house (saws were used indoors), in the garage (pallets and packing materials and flooring supplies were left a strew), and they removed all toilets and standalone sinks, but did not re-install them. 6. $16,000 for LVP flooring throughout a 2,229 sq/ft home, still had to pay for fixtures to be re-installed and the home to be cleaned because of how the installers left the job. The ONLY installation company Lowe’s outsources to, Keller Interiors, refused to schedule installation until the I personally went into the local Lowe’s and purchased a $34 piece of stair molding that the Lowe’s salesperson did not include in the original estimate or delivery. (Remember, I am an out of state home owner, I had to drive 1,000 miles, 8hrs there and 8hrs back to walk into the store and pick up a $34 piece of stair material that the salesman ghosted me on as soon as there was a problem.) Took so long the sale of the home fell through. Tenant interested, signed a lease to move in 7 November. On the 15th of October property manager did a walk through and advised that it appeared I only had half the required material delivered. I called Keller and they refused to inventory the material until the date of installation. I called the salesman at Lowe’s (Craig King) who took the measurements, wrote the quote, and took my payment. He still to this day has not responded. I called the Lowe’s 1-800 number that I had by this point called many many times to t. “Oh, yeah, it looks like Craig measured upstairs and downstairs but only quoted you for upstairs, so all that was delivered is the upstairs.” Three days and many many more phone calls to people who did NOTHING but listen, sound confused, or apologetic, give me empty promises to make something happen or just tell me they were going to do what I had already tried I FINALY found a 1-800 tech who knew a person that could help. As soon as I knew the material was going to be delivered I called Keller to make sure they knew. The soonest we can get to it is the 11th and 12th of November… Once the installation of the upstairs started communication with Keller Interiors went to ZERO. No, “things are going great”, “the installation is done”, nothing. Communication throughout the project on all fronts was terrible. I had to talk to over a dozen people to get this one job done. There is no one that owes you anything, they are all in a position to pass the buck. This was an ABSOLUTE nightmare. I lost thousands of dollars and many nights worth of sleep all because I chose Lowe’s for my flooring installation.
- AAArchie AlansoOct 20, 20255.0Way to go. Too easy I got it like a pro plumbing parts Always all I needed for the work done, you want respect deal with Lowe's pro for help always on time . Best price for the parts Excellent save money for me for gas trips. I go to Lowe's everyday to plumbing parts. I enjoy my job. You always find what you need in store or sister store, Great clean bathroom. I am Lowe's pro plumbing and works call me for help at a low price to fix what they brake l buy plumbing parts. Delivery man, brake waterline I fix it end of story
- G! GrantOct 4, 20251.0Lowes in Sumter is HORRIBLE!!!!! Ordered something online to be shipped to the store. It never arrived. I went into the store, got the run around. They told me it was still at their distribution center in Statesville,NC but they had no way of contacting them. Thats funny, I was able to get the number AND contact someone there. Found out it left the facility days ago. I had to call corporate. I was told upper management from the Sumter location would call me in 24hrs....NO CALL. I ended up doing most of leg work myself and STILL never received my order. Long story short, I cancelled the entire order. Ordered the same item from Home Depot and have a much shorter delivery date than what Lowes originally gave me. Sumter Lowes management and customer service is disgusting. They will never get a dime of my time and money again. I'd rather travel an hour to Home Depot if I need something
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Sumter, SC?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, kitchen items, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, and more.
What are the operating hours for Lowe's Home Improvement in Sumter?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account to view updates.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days with proof of purchase. For items bought online, start the return process via your order history and ship back. In-store returns can be done at the customer service desk.
Are there installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliances, flooring, doors, cabinets, blinds, HVAC, and more.
What are some nearby places I can visit while shopping at Lowe's in Sumter?
Near Lowe's, you can visit Starbucks for coffee, Michaels Stores for arts and crafts, or Five Guys if you're hungry for a quick meal.
Is there a propane supply service near Lowe's in Sumter?
Yes, Blue Rhino Propane Exchange is nearby and offers propane supply services, which is convenient if you are buying grills or outdoor equipment at Lowe's.
Where can I get locksmith services close to Lowe's Home Improvement in Sumter?
Minute Key and minuteKEY locksmith services are located nearby, making it easy to take care of key or lock needs before or after your visit to Lowe's.