Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Sumter, SC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
2,175 reviews
5 stars
990
4 stars
524
3 stars
246
2 stars
126
1 star
289
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty finding assistance and unhelpful staff.
Installation Issues
Numerous complaints about installation services, including delays, poor communication, and unsatisfactory work.
Store Conditions
Customers noted issues with the store's parking lot and layout, making it difficult to navigate.
Mixed Employee Experiences
While some employees received praise for their helpfulness, others were criticized for being unprofessional or dismissive.
- EJEva Johnson2 days ago5.0Great place to shop, items were available, friendly staff/accommodating, good professionalism demonstrated...quite helpful
- TLThomas Lichtenfels3 days ago1.0Sumter Lowes is the worst of them. Lazy lazy. Never have any carts in store. Cant find a red vest anywhere. Kid rock working in lumber is a real piece of work. Hiding outside smoking and on phone.
- MDMitch DeboskeyJan 4, 20265.0Extremely helpful staff— Donovan helped me cut wood and was extremely professional
- DPDuane PetersDec 31, 20251.0Worst company I've ever had to deal with! Wife wanted her dream kitchen, so we went to lowes for design and install. Finalized the project and paid a big amount of money to get cabinets ordered. (October 11th 2025) Was told cabinets would be in 11/11/25. Order was screwed up so now delayed till December. Finally received cabinets on 12/23/25 Today got an installation date of the 22nd of Jan 2026 Been living without a kitchen since November 2025. Will never shop Lowes ever again. Better off going out of town to get what you need!! Horrible service from management on down.
- TLTracey LoveladyDec 23, 20252.0I went to Lowe’s to get supplies, all employees preoccupied with their phones , i felt watched but no one asked me if I needed any help!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Sumter, SC?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, kitchen items, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, and more.
What are the operating hours for Lowe's Home Improvement in Sumter?
Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account to view updates.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How do I return or exchange an item at Lowe's?
Most items can be returned within 90 days with proof of purchase. For items bought online, start the return process via your order history and ship back. In-store returns can be done at the customer service desk.
Are there installation services available at Lowe's?
Yes, Lowe's offers various installation services including appliances, flooring, doors, cabinets, blinds, HVAC, and more.
What are some nearby places I can visit while shopping at Lowe's in Sumter?
Near Lowe's, you can visit Starbucks for coffee, Michaels Stores for arts and crafts, or Five Guys if you're hungry for a quick meal.
Is there a propane supply service near Lowe's in Sumter?
Yes, Blue Rhino Propane Exchange is nearby and offers propane supply services, which is convenient if you are buying grills or outdoor equipment at Lowe's.
Where can I get locksmith services close to Lowe's Home Improvement in Sumter?
Minute Key and minuteKEY locksmith services are located nearby, making it easy to take care of key or lock needs before or after your visit to Lowe's.