Lowe's Home Improvement

Reviews

• LA

  Lemi A

  3 days ago
  3.0
  This is the best Lowe’s in Spartanburg area for product & a few ppl are good with assistance but there are also many that pretend they don’t see you when it is clear you need assistance… & that is ok… What isn’t ok is when your husband has to make a LARGE item return because Lowe’s sent the wrong item & you are told it “wasn’t paid for to start with… I would be firing some staff if they allowed someone to get a bathtub without it being paid for, wouldn’t you? The point, … my husband did not take the receipt (his fault) “BECAUSE Lowe’s tracks and keeps record of all items purchased with your card (if a Lowe’s member).” They (asst mngr) told him ‘you didn’t pay for tub, in essence, stealing it—- BECAUSE THEY COULDN’T FIND IT in their system - UNTIL THE WIFE CAME IN!!! They found purchase in system quickly then — which is great. BUT the asst mgr kept putting blame on me saying “That is the receipt we needed” 4 times, and EACH time my response was “LOWES HAS RECORD OF PURCHASES IN YOUR SYSTEM DON’T YOU?” When challenged with this, he finally stopped throwing blame. NEVER ONCE did he apologize for insinuating we ‘stole’ a tub, never once would he respond to our advising that Lowe’s, his employer, tracks purchases in their system,… One Asst Mngr seems great but this guy, … he needs to be trained some more - on how to utilize fully their computer system, how to treat people, how to take responsibility for his screw-up and how to apologize!!! (Wonder what was going to happen to the extra monies paid for 2nd tub…) Bad experience due to rude asst mngr falsely laying blame & not apologizing for his screw-up. Now, the woman doing all the work (that he should have been doing) was Great, kind, apologetic, … but She was not the one who screwed up & the other male Asst Mgr was also willing to help but this guy that we were stuck with does NOT do the job as he should. We rc’d the refund as he barked his orders to female Cashier - she and I could have done this ourselves but since my husband traveled 5 times to Lowe’s for one item & this guy’s not taking responsibility- we wanted him to know that he can’t screw over others without a 2nd thought. Look at your system, take the time to actually help your customer, admit when u are wrong and stop blaming others
• KH

  Kassie Hummel

  4 days ago
  1.0
  The item I was looking for said it was in stock online but they did not have it. Customer service staff were extremely rude.
• KC

  Kenny Cole

  Apr 19, 2026
  3.0
  All lowes are the same
• CM

  Charlene “Charley” M

  Apr 7, 2026
  1.0
  This is the closest Lowe's near me, but I will start going to another location or Home Depot that is safer! I nearly was hit by a big black trunk on Monday, April 6. Mind you I am old but in very good shape, and was crossing at the designated crosswalk, and the driver was so impatient waiting on us to cross that he reved up his engine and almost hit my right side. I reported it to the "customer service" but they had little interest. YOU NEED SOME ACCOUNTIBILITY WITH THE CROSSWALK! Like someone monitoring it. If you go to this location you are taking your like into your own hands! Good luck!
• KP

  Kerry Peterson

  Apr 1, 2026
  1.0
  Lowe’s I am so disappointed in the customer service received at the 120 E. Blackstock Rd location. Your garden associate by the of Lesley is the rudest and most dismissive individual whom represents your organization. I went into this location to purchase flowers to beautify my home. Once in line I overheard her rude and dismissive attitude towards Mrs. Lyles (whom i didn’t know until meeting today) just made her plant purchases and simply asked for a bag for her multiple purchases. Mrs. Lyles was told “ I’m out of bags, you can grab a bag from over there” as she pointed across the aisle to the next register. Mrs. Lyles then asked for a refund, she was informed she had to go inside to receive her refund. After overhearing Lesley’s conversation and tone, I nicely exited the line and placed my items back on the shelf. As I was leaving and walking by Lesley station, I could overhear her greeting and asking a customer for their my Lowe’s card or number in a pleasant and warm tone. This customer who received a better experience from Lesley, didn’t not look like Mrs. Lyles or myself. I exited the garden center walking back to my vehicle, but then decided a member of management should be informed of our experience and dissatisfaction of the company thank you for hearing and understanding our concerns Ray.

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