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Extra Space Storage
Brand Certified

Extra Space Storage

4.9
(271 reviews)

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 4465 York Hwy in Rock Hill, SC today! Our large selection of storage units, climate controlled units, exceptional security, ADA compliant, covered loading bay, deliveries accepted, parking spaces, elevator access, heated loading bay, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
4465 York Hwy, Rock Hill, SC
29732, United States

Hours

Reviews

4.9
271 reviews
5 stars
263
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0
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2

What are people saying?

AI-generated from recent customer reviews

Customer Service

Tara and the staff received numerous praises for their helpfulness, professionalism, and friendliness, making the rental process smooth and enjoyable.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Concerns

Several customers expressed dissatisfaction with unexpected price increases after initial sign-up, indicating a need for clearer communication regarding pricing policies.

Accessibility

Customers appreciated the easy access to units and the convenience of the facility layout, including features like indoor loading docks.
  • LC
    Lauren Carey
    2 days ago
    2.0
    Extremely disappointed with my experience at this storage facility after three months. While the facility is impeccable, they doubled the price of my storage unit after 90 days stating they were allowed to do this And therefore, no justification was required. When I reached out to the local office to understand why there was such an egregious price increase I was given no response outside of the store manager heckling me to cancel having deliveries routed to them. I’m 7 1/2 months pregnant so moving storage units isn’t ideal for me but given I have a corporate budget and the massive increase in price now exceeds that, I may be forced to move. If anyone has other storage unit recommendations nearby please let me know.
  • TT
    The#1PackerFan
    Feb 21, 2026
    5.0
    Michael did a wonderful job of getting me set up quickly. Very pleased and he is a very polite gentleman.
  • MJ
    Mathella Johnson
    Feb 18, 2026
    5.0
    I had trouble accessing my password to get into my storage unit. Tara an Extra Extra Associate, was extremely helpful in helping me get in the building after checking my ID. She also made sure we drove out of the garage safely, once we were packed up. She was very pleasant, professional, and courteous. Thank you Tara, Mj
  • KK
    Kimberly Kohler
    Feb 11, 2026
    5.0
    Tara and her team are, and have always been there to answer any questions or concerns that I may have had. As long as I’ve been a tenant Tara has managed it. She is always available, and if you need her for anything, she will make a point to connect with you. The facility is well kept and very clean. Thank you, Tara!
  • HR
    Hector Reyes
    Jan 30, 2026
    1.0
    When I signed up for an unit online, I made sure to read every word on the screen to make sure the rate I was signing up for was not a promotional rate. Sure enough, after 3 months my rate doubled. Not just that, but even though I signed up online and get all my communications through email, the rate increase notice came through regular mail via a small post card - easily missed or discarded as junk mail - no email notification. This is on purpose - they hope that like most people nowadays you either miss or don't look at your regular mail. I came in the office (June of 2025) and expressed my displeasure about the tactics. They reduced the rate to $10 more than what I originally signed up for. Fast forward to January. I got my confirmation email for my January payment - it again doubled and this time I never saw the printed mail notification of the rate increase. I stopped by again and was told that the best they could do was about $50 more than the rate I signed up for. I expressed how these antics are not a fair way to do business. I'm unemployed and barely able to make enough money driving Uber and can't afford my storage rent to more than double. So now I'll have to find another facility and pay someone to move my stuff. Not OK.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.

Brand Certified Facts from Extra Space Storage

Extra Space Storage partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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