La-Z-Boy North Charleston

Reviews

• VS

  Victoria Lewis Snaukstas

  2 days ago
  1.0
  After a purchase in January, for a $2,000 recliner - it broke in less than 90 days. The only customer service said it would take OVER A MONTH to receive the replacement parts and then we'd have to get it scheduled for their people to come in and fix it. We made this purchase to not only support myself after a major surgery, but our son after surgery on both of his legs. It wouldn't be fixed in time to help support us. My husband went into the store and spoke with three different people, INCLUDING THE MANAGER, who told him they would make this right in a much faster turn around. They gave my husband their cards to call and check in with them after a few days. My husband has called every other day to talk to someone, and NO ONE has returned his call and NO ONE will speak with him about this. The unprofessionalism over this is astounding. You act like you care about your customers to their faces but couldn't give a crap less when they actually need help.
• TD

  Thomas Dennis

  4 days ago
  5.0
  My first time going to this store and I wasn’t disappointed. Thanks to the help of the fantastic sales associate Tracy. She helped me from beginning to end with 2 chair selections and matching ottoman also with fabric selection. This will be my first choice if other furniture needs arise. Thanks La-Z-Boy and especially Tracy!
• CG

  Cara Gressler

  4 days ago
  5.0
  Tracy at La-Z-Boy North Charleston was excellent to work with! She really took her time and listened to our needs. She also made it possible to stay within our budget!!
• CH

  Chris Holland

  Apr 21, 2026
  4.0
  We are very happy with our Laz-y-Boy recliners/loveseat. The electric recliner controls, , however, don’t allow the same flexibility as the old manual levers.
• JR

  Jim Rock

  Apr 13, 2026
  5.0
  Greeted promptly and warmly by Scott. Took all the time we needed to discuss and test various recliners until we found one that suited the needs of my wife , so we purchased it. Being delivered on Saturday. Only disappointment has been the referral Scott sent to Lazy Boy service dept to get us a quote to replace foam in seat cushions on two existing LB recliners we have- they called promptly but only to advise they do not do this on anything over 5 years old - ours are six. Could not offer anybody local we could call.

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