Lowe's Home Improvement

Reviews

• RD

  Robert Dorazio

  1 day ago
  3.0
  Nice store with wide variety of products. Need paper towels or drill bits: this will work nicely. But if you need something large I would go elsewhere. Ordered 2 cabinets there: not at expected delivery date so no problem there yet. Sadly they did not have the crown molding in stock in Greer. SO they would have to ship it up from Simpsonville. Asked $79 for shipping this $65 piece of wood 25 miles so I said no. They dropped the delivery fee to $20 and I said ok. Said it would be delivered the next day, After sitting around waiting the next day , I finally called in 2 days later to see what is up. Their AI information defense system said its back ordered and could not tell me when I might get it. Asked for human, sent me to number that rings forever. Called number on the card of the sales woman Kathleen: got the same less than helpful AI: ended up at the same ring forever number. Guess I have to trudge in there and wait in line to cancel this order, or at least find out if and when whey plan to deliver it. Customer service after order non-existent here. Should have gone to a professional cabinetry shop, that cares enough to share information about your order. But good drill bits here.
• MQ

  Mercedes Quinteros

  Feb 25, 2026
  5.0
  I was in search for a small hanging accessory and had gone up and down the aisle with no luck. I was hoping someone could help me find it so I asked two employees- only for them to just tell me to go back and look in the same spot I was looking. I went back again with no luck. I finally went to talk with another employee who was actively working on the floor. His name was John from Tools. He walked with me to the aisle found the item on the top shelf and went to get a ladder. It was that simple. He was kind and so helpful. That’s what customer service is all about. Thank you John!
• JN

  Josiah Noonkesser

  Feb 19, 2026
  1.0
  I stopped in around 7pm to grab a couple small items after working a 14 hr shift… after about 20 minutes of shopping I went to check out at the pro section as I needed to run my purchases through a LCA account. The only person there was on his phone. After ringing it up he didn’t know how to run it on account so he had to call someone else… three people later about 20 minutes and a PHONE CALL via FaceTime they finally figured it out. The new system is horrible already as it many times will not scan the IDs and takes much longer leading to longer wait times during peak times …. but being the ONLY ONE in line and still having to wait 20 minutes due to poor training is unacceptable. The man in plumbing was good and helpful… it was the first time I have ever had someone in plumbing helpful and the first time things for the most part were in the correct bins.
• BS

  Bailey Sturgis

  Feb 19, 2026
  5.0
  HUGE thank you to Rion for helping me and my partner with the part necessary to hook up my cup rinser to my bottled water! Plumbing isn’t my forte and when I showed him what exactly I was trying to do, he knew immediately which parts I needed.
• AL

  Amanda Lopez

  Jan 28, 2026
  1.0
  Placed an online order for a built in microwave, received the email it was delivered with a picture of someone else’s home (nowhere near us, and verified as not being our home by online staff). Called Lowe’s online and the issue was transferred to this store as it came from there using their service. After days of escalation and back and forth I finally got through to the Greer store manager (don’t recall his name, really wish I did but you know who you are). The managers advice after hearing our frustrations on attempting to get a redelivery was “bring the item back and I’ll give you a refund, but it says you received the item so…”. No offer to look into the matter. He was so unnecessarily rude from the moment he answered his phone to his lack of sympathy for the issue throughout the entire explanation of what was going on. Finally after 10 min of back and fourth and asking for his supervisors number, he transferred us to the floor associate Stephen in appliances who was able to escalate the issue with the help of his supervisor (female) and we received a redelivery more than a week later. This is in no way a poor reflection on him. This was the absolute worst experience even with proof of wrong delivery. The floor associate should have never been placed in that position to be the one to rectify the situation with a customer after it was already escalated to management. Management throughout the entire process failed the most vitals aspects of customer service. The floor associate wasn’t there everyday (obviously) and we received no follow up from anyone else, leaving days without communication as no one else knew what was going on when I called on his days off to see where we were in the process. This was truly a disappointing process, I understand mistakes happen with delivery but it felt like no one took accountability to really help us without needing to constantly follow up days on ende and even after proof, we were still made out to feel like we lied about the original delivery not being received. Edit** wow just read through the other reviews about terrible management and customer service, I hope corporate sees this and does some re-training. Sad to see I wasn’t the only one having a terrible experience.

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