Tempur-Pedic Flagship Store

Reviews

• EJ

  Ebee Johnson

  Apr 20, 2026
  5.0
  Corine provided wonderful insight on the mattress styles and helped us understand what was best for our sleeping styles! She made sure we spent enough time trying them out and did not make us feel rushed at all. She was also not too “sales-y,” even though we did end up proceeding with a purchase. Nicky was very nice and made the checkout experience pleasant. I highly recommend going to try out the Tempurpedics with Corine and Nicky to help you!
• WC

  Walter Clark

  Apr 18, 2026
  5.0
  Stopped in the store to buy a replacement leg for our Tempur-Pedic bed frame. Our frame is non current but Carine found a source for us where we could order a single leg. Carine went above and beyond to help us. This was 5 star customer service !
• CT

  Chase Toler

  Apr 17, 2026
  1.0
  One star. The form won't let me pick zero, which is the only number that accurately reflects this experience. Let me walk you through what I paid for versus what I got, because the gap is so wide you could drive a delivery truck through it. And somebody did. WHAT I ORDERED (Order #520553276596, April 10, 2026): A TEMPUR-Ergo ProSmart Base in California King. $3,399 MSRP. The flagship of the Ergo line. It has Sleeptracker-AI sensors that monitor your breathing and heart rate. It has automatic Snore Response that detects snoring and raises the head 12 degrees without anyone lifting a finger. It has Bluetooth speakers built into the base so sound plays through the mattress. It has Wave Form Massage that uses sound waves instead of regular motors. It has a Wind Down program that cycles positions and massage to ease you to sleep. It talks to Alexa. It has an app. It is, by Tempur-Pedic's own marketing, a smart bed. WHAT SHOWED UP: A regular TEMPUR-Ergo Base. $2,299 MSRP. No AI. No sensors. No Bluetooth speakers. No Snore Response. No Wave Form Massage. No Wind Down program. No Alexa. No app. It goes up. It goes down. It has a massage motor that buzzes like a dying fridge. That's the entire feature list. It is, by any reasonable definition, a dumb bed. They didn't bring me the wrong color. They didn't bring me the wrong size. They brought me a bed that's missing every single feature I paid extra for. It's like ordering a Tesla and being handed a Flintstones car with the floor cut out. When I pointed this out, the delivery crew argued with me. About my own order. I had the confirmation on my phone. They had opinions. We debated, at length, which base I had purchased, as if I had wandered in off the street to guess. Then, undeterred by being wrong about the product, they decided to be wrong about the size too. They wedged a standard King base into my California King frame. For the record: California King is longer and narrower than King. These are different sizes. This is written on boxes. They forced it in hard enough to carve a gouge into the frame you could lose a set of keys in. While I was on the phone with Tempur-Pedic trying to sort out the wrong-base situation, I looked out the front window and witnessed the greatest crime scene of my life: two of the younger crew members dragging my $6,399 TEMPUR-LuxeBreeze mattress across the concrete sidewalk. Not carrying it. Not lifting it. Dragging it. Flat on the pavement. Like a rug. Like a body. Like a mattress that owed them money. This is the flagship mattress. The one with "Breeze" in the name, because it's supposed to keep you cool. Not because it's supposed to be dragged through the neighborhood like a float at a very sad parade. So to summarize: I paid White Glove prices for a premium smart base, a premium cooling mattress, and premium delivery. I received a budget base, a sidewalk-exfoliated mattress, a gouged frame, and an argument. The only premium thing about this experience was the invoice. I'd like: the correct ProSmart Base, a new or repaired bed frame, a mattress that has not been used to resurface my driveway, a refund for the White Glove service that was neither white nor gloved, and a formal apology from a human who has heard of a tape measure.
• OL

  Olivia Langston

  Apr 12, 2026
  5.0
  Carine was very helpful. Had a lot of knowledge of the mattresses. Also had a good sense of humor and helped us feel relaxed and comfortable when walking around the store.
• TW

  Tanner Wooten

  Apr 12, 2026
  5.0
  Me and my partner went in looking to get an idea on a mattress for our future home, David Goldsmith was nice enough to come over and help us find something that suited us. He was outgoing, friendly, and someone who was easy to talk to.

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