Mountain Leisure Hot Tubs

Reviews

• AH

  Alexis Hoots

  Jan 31, 2025
  1.0
  If I could give 0 stars, I would. We have had a multitude of issues since our tubs delivery in November. Some which include, but are not limited to, a disrespectful inspection technician, broken valve/jets on the tub that has yet to be fixed, no instructions during delivery on how to balance the tub, and little to no communication. The owner Charles will not respond to emails. The co-owner Adrian simply ignores all forms of communication. The service department manager Joanna is extremely rude, unprofessional and unwilling to help in any facet of doing her job. Nearly 3 months into owning a $20,000 brand new hottub, we still have yet to receive any assistance, little communication and no resolution to any of our problems. We have had to resort to going to one of their competitors, Hot Springs, to get assistance with water testing, chemicals and overall guidance. To have spent so much money, and have been conned into and promised great customer service since it’s a “small” and “family owned” company, and to not receive the bare minimum, is disgraceful. I normally would not leave a review, but the company’s lack of communication and respect has left me nice choice. I still have a $20,000 tub that has a broken valve and zero response with a resolution.
• SR

  Steve Reynolds

  Dec 11, 2024
  5.0
  We love our new hot tub! Adrian (sales), spec'd just the right tub for our deck and Nicholas (installation and service) & team, really 'pulled a rabbit out of a hat' getting the hot tub up on our deck! Well done guys!
• ME

  Michael Evette

  Aug 20, 2024
  5.0
  Quality spa. Pleasant, no pressure sales experience. Good install and setup. Satisfied with the whole process.
• JB

  John Bennett

  Aug 6, 2024
  5.0
  Easy, efficient sale without pressure. Excellent tub. Installation was perfect.

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