Lowe's Home Improvement

Reviews

• TR

  Toni Rutledge

  Jan 3, 2026
  1.0
  You will sit on hold for 20 minutes plus and if you hang up and call back, they don't even give you the option to say no I don't wanna hold the rude little idiot who answered the phone just says please hold and then you wait for 20+ minutes and no one ever comes on the line. Worst customer service on the phone ever experienced.
• CP

  Crystal Pearson

  Dec 23, 2025
  1.0
  Long time commercial account with Lowe's. There pro customer service and service over has dropped to unacceptable. We will be closing all accounts with Lowe's . Would advise all people to find alternative sources.
• DC

  Dc Bob Connor

  Dec 4, 2025
  1.0
  Two evenings ago (12/1) I went into the Lowe’s in North Greenville SC (store 1718) with the intention of buying an “over the range” stainless steel microwave. We also wanted to look at dishwashers while we were there. It was about 5pm (+/-). The appliance department was barren of employees. To his credit, a guy from cabinets/countertops came over to try to help. As a result he was trying to cover both areas. I told him the microwave we wanted. He checked, and it was in stock. Before writing it up I said we wanted to look at some dishwashers, so he started the order but left it open. He also helped us start to look at dishwashers (we wanted black, and not too expensive, etc). About this time reinforcements came in the form of another employee. The cabinet guy told us the new guy would help us and he went back to trying to service people in his area. The new guy helped us look at a couple models, but none were in stock and we were told it would be over a week to have one show up at the store. All that did was push off the immediate buying, and prompt us to consider shopping around. Maybe we’d come back but there was clearly no rush. If you’d had some stock - or faster in store pick up, you’d have maybe made a double sale. Maybe. So we told the guy we’d still take the microwave. He went to get it and came back saying, “Someone is going to have to get it down” (indicating it was on a rack/shelf). He then said, I’m just going to help these folks here and then we’ll get to your order. Since (I assumed) we were waiting for someone to get the appliance down I figured “ok…”. At least 15 minutes later he’s still working with these people and by now my youngest is starting to show signs of wear and tear from our shopping. The guy turns around from the terminal and says, “I’m sorry for the delay, I’ll be with you as soon as I finish helping these folks…” (these are people who came in after us, and after we said we were ready to settle up and buy). At this point I asked him, “You DID already call someone to get that microwave down, right?” - I mean I had assumed that was what we had been waiting all this time for. He replied he had NOT. He had instead decided to make us wait while he waited on these others. We were still going to have to wait for someone to get the microwave down, still. No one was “on their way”… I was in a bit of shock. I told him, “you know what - never mind”. At which point he’s now ready to start making the other people wait (he still was not finished with them). When then the cabinet/counter guy sees something going on (and we’re still there waiting), he heads over to see if he can help. At this point I’m headed for the door. I was very courteous. I was very patient. Your employee in appliance was just the worst. Sorry to say it but it’s true. Cabinet/counter guy was trying to go above and beyond, but it’s not his job to do two people’s jobs - because no one is going to get good service by putting that associate in that position. Sadly, this is not an Isolated incident. Instead of that cabinet/counter guy being the norm, he’s the exception. You should at least recognize him for trying. Unfortunately, that Lowes is full of people that make me want to go a little further down the road and shop at the Home Depot. In this case that’s what I ended up doing. You lost a microwave AND a dishwasher sale to them. Great job
• SC

  Santa Castellon

  Nov 30, 2025
  5.0
  Todo muy bien 👍
• JC

  Justin Ching

  Nov 23, 2025
  1.0
  I purchased a GE EasyWash range on November 6, 2025, and scheduled delivery for my day off on November 18, 2025. The website specifically advertised delivery by November 18 for $39.00. I also received an email stating I would be given a four-hour delivery window the day before. Late in the evening on November 17, I received an email stating that my delivery had been pushed back to November 25. I called the number provided, but the line was already closed for the day. When I called back the next day, I was told the range did not arrive at the warehouse until the 17th and could not be delivered on the 18th because the trucks were already loaded. I was then told the earliest delivery would be the 19th. Because they still couldn’t give me a delivery window until late on the 18th, my wife had to take a PTO day to be available. I asked for some kind of reimbursement due to the delay and the inconvenience, and was told to call back after the range was delivered. When it finally arrived, the delivery team did not install the anti-tip bracket. I called customer service four times today. On three of those calls, the representatives placed me on hold and never returned. On the final call, after 44 minutes, the representative offered me $20.00—even though I paid $39.00 for “deliver by the 18th.” I asked to speak with a supervisor; I was told the supervisor was ready to take my call and that I would be transferred. Instead, the line was silent for several minutes, then I was sent directly to a phone survey and disconnected. I have purchased all of my appliances from Lowe’s since 2008, but this has been the worst experience I’ve had. When we called the Lowe’s on Poinsett Highway, the assistant store manager told us we had to contact the warehouse ourselves, offering no additional help. Overall, the repeated delays, lack of communication, failure to install the anti-tip bracket, and poor customer service—both on the phone and at the store—were extremely disappointing.

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