Brand Certified
Lowe's Home Improvement
4.1(2597 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1900 Poinsett Highway, Greenville, SC
29609, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(864) 248-1050
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/SC-Greenville/1718
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Greenville, SC offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,597 reviews
5 stars
1,490
4 stars
540
3 stars
229
2 stars
103
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unprofessional.
Product Availability
Customers expressed frustration with limited stock and delays in product delivery, impacting their purchasing decisions.
Staff Assistance
Many reviews highlighted the helpfulness of staff, particularly in the appliance and pro departments, but there were also complaints about understaffing and lack of assistance in certain areas.
Store Experience
The store is generally well-organized and clean, but some customers reported issues with the layout and difficulty finding items.
- DBDarnella Boone3 days ago4.0Good place to shop always ha what I need
- CWCathy WFeb 18, 20265.0This is in my opinion, the best staffed and helpful Lowe’s in Greenville SC. I want to give kudos to their employee Carol who helped me yesterday with measuring and cutting a perfect fit of plexiglass to replace a garage window. Thank you! It’s perfect!
- JMJeff McDermottFeb 18, 20265.0My usual place for home repairs and supplies. Limited selection and not all encompassing in the selection.
- EFElizabeth FletcherJan 28, 20265.0What a great store. For the past 18 months I have been working exclusively with this store to help with our properties in Georgia, South Carolina and North Carolina. I can’t say enough about this entire store. We are a pro Customer as we manage properties. The protest is amazing. The returns desk is good and customer service is awesome, but I want share what recently happened. This past week we were supposed to have the worst ice storm in 20 years. We did not have a generator for one of the properties and at the last minute on Friday before the storm was to hit on Saturday I went to Lowe’s and of course they were sold out of generators. They told me they would have a truck coming in on Saturday, but there would be a line waiting for them. I was there bright and early on Saturday and there were no generators. I spoke with Nick the manager and he had held two aside for emergencies. With a new litter of puppies And an elderly woman in my home, he sold me one of the generators. This is what Community is all about and that’s what Nick is all about. Thank you so much Nick and the whole team at Lowes on poinsett Highway.
- TBTrent BarbareJan 18, 20261.0According to Lowe’s return policy listed on your website, items purchased through Uber are eligible for a store credit refund when returned in store. When I attempted to make this return, the employees assisting me were rude and dismissive. I was told that this was “not how their specific store does it,” despite the policy being clearly stated online. The lady assisting me stated that the refund would be sent to Uber. This is not the policy for Lowe’s or Uber. When I asked to speak with the store manager for clarification, the situation worsened. The manager (Sergio) came out laughing with the employee and behaved in a highly unprofessional manner. He did not provide any assistance, explanation, or attempt to resolve the issue, and I was effectively dismissed as a customer. He restated that they would send the money to Uber and that they did not follow the store policy, which I had pulled up on my phone directly from the Lowe’s website. As a result, I had to drive an additional 25 minutes to another Lowe’s location. At that store, the staff were polite, professional, and completed the exact same return by issuing a store credit within five minutes, confirming that the original store’s refusal was unnecessary and incorrect. I am extremely disappointed by the lack of professionalism, customer service, and adherence to company policy at the first location. I believe this experience reflects poorly on Lowe’s and should be addressed to ensure consistent customer service across stores.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website