Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement in Florence, SC offer?

Accepted Answer

Lowe's in Florence offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing supplies, and more. They also provide installation services like appliance installation, flooring installation, and smart home setup.

Question 10

What are the store hours for Lowe's Home Improvement in Florence, SC?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours differ, with closures on certain dates like November 27, 2025, and December 25, 2025.

Question 11

What payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.

Question 12

Does Lowe's offer delivery and in-store pickup services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services to meet customer needs.

Question 13

How can I check the status of my Lowe's order or know when it's ready for pickup?

Accepted Answer

Check your order status online through your MyLowe’s account or by entering your order number. You will receive an email notification with pickup instructions and store location when your order is ready for pickup.

Question 14

What are Lowe's policies on returns and cancellations?

Accepted Answer

Most items can be returned within 90 days with proof of purchase. Orders can be canceled online via your MyLowe’s account if they haven't shipped or been picked up.

Question 15

Is Lowe's Home Improvement accessible for customers with disabilities?

Accepted Answer

Yes, the store has wheelchair accessible parking and onsite services to accommodate customers with disabilities.

Question 16

What nearby places can I visit when shopping at Lowe's in Florence, SC?

Accepted Answer

While visiting Lowe's, you can also check out nearby places like Hobby Lobby for arts and crafts, ALDI USA for groceries, and Ashley for furniture and mattresses.

Question 17

Are there key and locksmith services near Lowe's in Florence, SC?

Accepted Answer

Yes, Minute Key and minuteKEY are nearby locations offering key and locksmith services, convenient if you need key duplication or lock assistance during your visit.

Question 18

What healthcare facilities are close to Lowe's Home Improvement in Florence, SC?

Accepted Answer

Nearby healthcare options include McLeod Occupational Hand Therapy Center, McLeod Work Recovery Center, and McLeod Sports Medicine for therapy and medical services.

Lowe's Home Improvement

Business Details

About

Details

Location

Hours

Reviews

Frequently Asked Questions About Lowe's Home Improvement