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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Florence, SC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,903 reviews
5 stars
958
4 stars
410
3 stars
177
2 stars
120
1 star
238
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting long wait times and unhelpful staff, while others praised specific employees for their exceptional assistance.
Staffing Issues
Numerous reviews mention that the store is often understaffed, leading to difficulty in obtaining help and long wait times for assistance.
Product Availability
Customers frequently expressed frustration over discrepancies between advertised and actual product availability, particularly with online orders and in-store stock.
Mixed Experiences
While some customers had positive experiences with knowledgeable and friendly staff, others reported negative interactions and dissatisfaction with service quality.
- TMTyrone MullinsJan 4, 20262.0Always low or out of stock
- MRMaria RobersonDec 29, 20251.01701 Freedom Blvd, Florence, SC 29505
- DDDriggersbrDec 23, 20253.0Not enough employees
- DPDavid PicarellaDec 4, 20255.0Purchase: Bulk Appliances Associates: TJ H., Jacob R., David A. Review: This team truly deserves recognition for their outstanding service. Their communication was clear and consistent, and they showed impressive diligence in locating the exact products I needed. Even when technical issues arose, they handled everything with professionalism and genuinely positive attitudes. I felt confident and supported throughout the entire process. Your hard work, dedication, and commitment to customer satisfaction do not go unnoticed. Thank you for your exceptional assistance with this purchase.
- KBKatie BaxterNov 25, 20251.0Never let Lowe’s install a toilet. They charge twice as much to do it as other plumbers in the area & give 8hr window on that date 2wks in the future. I was sold a defective toilet that they discovered was defective on the install. The installers couldn’t provide a reasonable date to install a replacement (literally gave 1 day only 5 wks after the purchase date) and Lowe’s told me I could find someone else to install. Now they are claiming that they shouldn’t even have to reimburse me for the install because the installers did complete the work of installing a toilet, irrespective of it being a broken one (even though I now have to pay someone else to get a functional one installed). Have spent hours on the phone through this process and their customer service has been useless and shockingly disrespectful. They sold and installed a broken toilet and have treated me like I’m at fault, not once even apologizing. I will never have them do installation work again.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Florence, SC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, home décor, kitchen items, lawn mowers, lighting, lumber, paint, patio furniture, plumbing, tools, washers & dryers, and more.
What are the store hours for the Florence, SC Lowe's Home Improvement location?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sundays from 8:00 AM to 8:00 PM. Holiday hours vary and the store is closed on Thanksgiving and Christmas Day.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates about your order status.
What brands are available at Lowe's Home Improvement in Florence, SC?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kohler, and many more trusted brands.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get propane exchanged while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, which is convenient if you need to exchange propane tanks during your visit to Lowe's.
What nearby grocery stores can I visit while shopping at Lowe's in Florence, SC?
Food Lion and BI-LO grocery stores are close by, making it convenient to combine your home improvement shopping with grocery errands.
Are there any nearby financial services I can access while at or near Lowe's Home Improvement?
Yes, nearby financial service locations include Coinme, OneMain Financial, TD Bank, Western Union, and Citizens Bank, offering ATM, loan, and money transfer services.
What safety and installation services does Lowe's provide for home improvement projects?
Lowe's offers installation services for appliances, flooring, cabinets, doors, HVAC, lighting, water heaters, roofing, and more. They also provide service repair and assembly.