Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Florence, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
1,897 reviews
5 stars
954
4 stars
411
3 stars
176
2 stars
120
1 star
236
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported long wait times and unhelpful staff.
Product Availability
Customers expressed frustration with product availability and discrepancies between online orders and in-store stock.
Store Organization
Several reviews mentioned that the store is often messy and disorganized, making it difficult for customers to find items.
Staff Knowledge
There are concerns about staff knowledge regarding products, with some customers reporting inconsistent information from different employees.
Positive Experiences
Despite the negative feedback, some customers highlighted positive experiences with specific employees who provided excellent service.
- HSHoward Shuler5 days ago5.0Real good excellent service the guy stayed aft er 5pm to do a phone sale very knowledgeble in the pro desk and building materials. So thankful for his service
- LLlionbulldog6Nov 5, 20252.0Sometimes, I have an okay experience then other times, employees act as if I am inconvenienceing them by asking a location of an item. They have lack or prices everywhere, especially wood items so I use my phone to find it. The only time I get any notice is when I am checking out and the girl is using her computer to make sure I paid for everything.
- SDstephen diminoOct 28, 20255.0Ordered a generator, too heavy to take at pickup day. Lowe's staff agreed to deliver and right on time brought it to my house and set it up nicely for installation. Everyone involved was professional. Thanks!
- BEBrian EvansOct 22, 20251.0I called with a simple question about toilets they tried to transfer me to the plumbing department was on hold for 45 minutes nobody answered the phone just to be told at 3:56 p.m. that maybe they were at lunch just poor service
- SHShelly HannaOct 11, 20251.0I Scott Hanna worked there for 25 years. 25 years! and was wrongfully terminated for something I did not do! I think customers should pull out all of their accounts and go to other places, where they can receive the services they need. People need not apply to work for Lowe's because of their corruption & unjust ways. Go on, take whatever you want. They won't stop you, because they can't touch you.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Florence, SC offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, home décor, kitchen items, lawn mowers, lighting, lumber, paint, patio furniture, plumbing, tools, washers & dryers, and more.
What are the store hours for the Florence, SC Lowe's Home Improvement location?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sundays from 8:00 AM to 8:00 PM. Holiday hours vary and the store is closed on Thanksgiving and Christmas Day.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You'll also receive email updates about your order status.
What brands are available at Lowe's Home Improvement in Florence, SC?
Brands available include GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kohler, and many more trusted brands.
What payment methods does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get propane exchanged while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, which is convenient if you need to exchange propane tanks during your visit to Lowe's.
What nearby grocery stores can I visit while shopping at Lowe's in Florence, SC?
Food Lion and BI-LO grocery stores are close by, making it convenient to combine your home improvement shopping with grocery errands.
Are there any nearby financial services I can access while at or near Lowe's Home Improvement?
Yes, nearby financial service locations include Coinme, OneMain Financial, TD Bank, Western Union, and Citizens Bank, offering ATM, loan, and money transfer services.
What safety and installation services does Lowe's provide for home improvement projects?
Lowe's offers installation services for appliances, flooring, cabinets, doors, HVAC, lighting, water heaters, roofing, and more. They also provide service repair and assembly.