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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Florence, SC, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2301 David H. McLeod Boulevard, Florence, SC
29501, United States
Hours
Reviews
4.0
1,913 reviews
5 stars
982
4 stars
440
3 stars
199
2 stars
77
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Staff Knowledge
Several reviews indicated that staff members lacked training and knowledge about products, leading to frustration for customers.
Mixed Experiences
While some customers praised individual employees for their helpfulness, others had negative experiences, suggesting inconsistency in service quality.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor communication.
Store Cleanliness
Some customers appreciated the cleanliness and organization of the store, noting it as a positive aspect of their shopping experience.
- RTRosalee TulloJan 4, 20261.0My neighbor who is elderly had a refrigerator delivered to her yesterday. It stands in her garage. The delivery men told her she had to move her furniture so they could bring it in through the front door. When they walked into the kitchen he said he could not remove or disconnect the old refrigerator. Insurance would not cover doing so. So here she stands with her old refrigerator cleaned with water and electricity still hooked up and the new refrigerator sitting in her garage. No one at Loews told her that she was responsible in disconnecting the water line and the old frig removed. She had no contract signed with Loews and has a bill of sale for over $2000.00. If you want quality service don’t buy at Loews!!!! If you think this is quality service Loews is your place to shop!!!!!
- CHConnie HartleyDec 31, 20255.0Went to get lumber. The lady who was working the register was wonderful. Older lady. It was obvious that it was difficult for her to be standing on the concrete floor. She was as pleasant as could be. Had to tel her how much I admired her for being able to do what she was doing. She should give lessons to some of these able-bodied kids who act like it's going to kill them to even move.
- KLKim LachDec 28, 20253.0Never can find anyone to help me and if you do they don't know where anything is
- AGAddison GreeneDec 26, 20251.0A few weeks ago, I needed assistance and asked an associate wearing a blue vest for help. They told me they weren’t allowed to help but would get someone who could. We waited for them to finish with their current customer and then continued waiting—about 15 minutes total. When no one came, I asked another associate for help. This associate explained they worked in the pickup area and couldn’t assist us, but said they would call someone who could. No one ever showed up. At that point, I had to ask yet another associate, who was finally able to help us. I’ve always gone out of my way to shop at Lowe’s because the staff used to be personable and helpful, even though Home Depot is much closer to me. After this experience, it honestly feels like you might be better off going there instead. I understand associates have specific roles, but the lack of follow-through and long wait times were very disappointing.
- CWcindy WelchDec 10, 20251.0Do not use Lowes. Use Home Depot or ace. Tried to get replacement for a broken toilet seat with auth number from manufacturer. Husband asked multiple times for a manager and one never showed. Would have given lower rating but wasn't able to
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Florence, SC offer?
Lowe's in Florence offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing supplies, and more. They also provide installation services like appliance installation, flooring installation, and smart home setup.
What are the store hours for Lowe's Home Improvement in Florence, SC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours differ, with closures on certain dates like November 27, 2025, and December 25, 2025.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to meet customer needs.
How can I check the status of my Lowe's order or know when it's ready for pickup?
Check your order status online through your MyLowe’s account or by entering your order number. You will receive an email notification with pickup instructions and store location when your order is ready for pickup.
What are Lowe's policies on returns and cancellations?
Most items can be returned within 90 days with proof of purchase. Orders can be canceled online via your MyLowe’s account if they haven't shipped or been picked up.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking and onsite services to accommodate customers with disabilities.
What nearby places can I visit when shopping at Lowe's in Florence, SC?
While visiting Lowe's, you can also check out nearby places like Hobby Lobby for arts and crafts, ALDI USA for groceries, and Ashley for furniture and mattresses.
Are there key and locksmith services near Lowe's in Florence, SC?
Yes, Minute Key and minuteKEY are nearby locations offering key and locksmith services, convenient if you need key duplication or lock assistance during your visit.
What healthcare facilities are close to Lowe's Home Improvement in Florence, SC?
Nearby healthcare options include McLeod Occupational Hand Therapy Center, McLeod Work Recovery Center, and McLeod Sports Medicine for therapy and medical services.