Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Florence, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2301 David H. McLeod Boulevard, Florence, SC
29501, United States
Hours
Reviews
4.0
1,895 reviews
5 stars
972
4 stars
438
3 stars
196
2 stars
77
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including difficulty finding assistance and unhelpful staff.
Product Availability
Customers noted issues with product availability and stock discrepancies, leading to frustration during their shopping experience.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and unprofessional handling of appliances.
Store Cleanliness
Some customers appreciated the cleanliness and organization of the store, while others found it lacking.
Employee Helpfulness
While some employees were praised for their helpfulness, others were criticized for being disengaged or unresponsive.
- LMLinda MayhewNov 14, 20251.0Could never talk to the person that could help me. Bought a dishwasher from your store 2 weeks ago and was supposed to be delivered yesterday. Never came. They called that they would reschedule. Still haven’t heard anything today!!!?ready to go over and pick it up and get some money back!!!
- RTRandy TolliverNov 9, 20254.0Mixed reviews. The lady that helped with my pickup order was great. The guy in the garden center not so much. I wanted to buy some pea gravel in bags. I asked for a pallet in hopes the would load with fork truck. The said no pallets in the area and directed me to cart to load by self.
- JJJessecraft1954Nov 4, 20251.0I asked three customer service professionals to help me. I'll call someone to assist you. Everyone has a phone to call other to assist. Why??? I walked out and went to Home Depot. I don't care to return to Lowe's.
- EWEthan WisnoskiOct 25, 20251.0obviously the reviews here aren’t great but asked an employee to price match something and she basically was too lazy and busy on her phone to want to do it so i just ordered it on my phone at the front of the store instead. can’t blame her personally cause she is paid hourly and could care less if the store makes the sale but still just very lazy.
- MCMike CokerOct 20, 20251.0Went to purchase blinds and get them cut, but could not find anyone to assist me. I asked for assistance five times, three times from workers in other parts of the store and twice from the customer service desk. Three times, I was promised someone would be right with me. No one ever showed up! I’m afraid this reveals a lack of character & competence.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Florence, SC offer?
Lowe's in Florence offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing supplies, and more. They also provide installation services like appliance installation, flooring installation, and smart home setup.
What are the store hours for Lowe's Home Improvement in Florence, SC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours differ, with closures on certain dates like November 27, 2025, and December 25, 2025.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payment.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to meet customer needs.
How can I check the status of my Lowe's order or know when it's ready for pickup?
Check your order status online through your MyLowe’s account or by entering your order number. You will receive an email notification with pickup instructions and store location when your order is ready for pickup.
What are Lowe's policies on returns and cancellations?
Most items can be returned within 90 days with proof of purchase. Orders can be canceled online via your MyLowe’s account if they haven't shipped or been picked up.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking and onsite services to accommodate customers with disabilities.
What nearby places can I visit when shopping at Lowe's in Florence, SC?
While visiting Lowe's, you can also check out nearby places like Hobby Lobby for arts and crafts, ALDI USA for groceries, and Ashley for furniture and mattresses.
Are there key and locksmith services near Lowe's in Florence, SC?
Yes, Minute Key and minuteKEY are nearby locations offering key and locksmith services, convenient if you need key duplication or lock assistance during your visit.
What healthcare facilities are close to Lowe's Home Improvement in Florence, SC?
Nearby healthcare options include McLeod Occupational Hand Therapy Center, McLeod Work Recovery Center, and McLeod Sports Medicine for therapy and medical services.