Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Conway, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,717 reviews
5 stars
1,557
4 stars
580
3 stars
231
2 stars
98
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are reported as rude or unhelpful.
Product Availability
Customers appreciate the wide selection of products available, but there are complaints about items being out of stock or not matching online listings.
Delivery Issues
Many customers experienced significant problems with delivery, including missed deliveries and damaged items, leading to frustration.
Store Environment
The store is generally seen as clean and well-organized, with a pleasant atmosphere, although some customers noted issues with employee attentiveness.
Checkout Experience
Customers expressed dissatisfaction with the lack of cashiers and reliance on self-checkout, which some found inconvenient.
- MWMichael W1 day ago1.0I purchased a washer, dryer, refrigerator, pedestals, and the extended warranty on 10/24/2025 (> $6,000) from this store. I scheduled the delivery for 11/21. Lowes originally said delivery would be 8A-8P, so I took the day off from work. And they called the night before to give me a 4-hour window. Fine. I sat at home several hours before and after the 4-hour window and they never showed up. No phone call, no text, no email. I called at 8A on 11/22 thinking they would apologize and come first thing in the morning. They apologized, they told me the items were in but “weren’t loaded on the truck” for some unknown reason and I would have to reschedule the delivery for another day. And this means another 8A-8P window on another day. This cannot be acceptable to anyone. Lowes made the mistake, I would have been marginally OK if they came the first thing in the morning on 11/22, but that did not happen. This is an absolute unacceptable way of treating any customer and I highly suggest Lowe’s revisit their customer service policies. I spend thousands of dollars at Lowe’s every year, and that is going to stop as of right now. I am heading right over to Home Depot, especially for larger more expensive items. I realize $6K might not be a lot of money to a large corporation like Lowe’s, but it is a lot of money for me.
- AManthony motola4 days ago5.0Lowe's in Conway is a great alternative to traveling all the way south to buy similar items at Home Depot especially if you live in north Conway. Great inventory at great prices ! Service is always top notch.
- THTrish Hughes6 days ago5.0Thanks to Joe in the lumber department who was very helpful and friendly, And Andy for helping us load the material in our truck
- MKMikki KennedyNov 16, 20251.0Very rude customer service. I had two questions to ask about their inventory- she answered the first question and hung up on me in a rush to get off the phone. Not going back
- RJRusty JonesNov 1, 20251.0I frequent this store a good bit. First the associates I encountered are great, seemed to really care and want to help, now the BAD. I was encountered walking through the store by a gentleman asking about my Gutters, while I was on the floor trying to find the hardware burred on the bottom shelf. He was not at a designated spot, but wandering through the store. This type of Hawking is like the Fair, or being in a foreign land, its borderline harassing the customer. I DO NOT LIKE, and feel others feel the same! LOWES stop this.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Conway, SC?
You can find a wide range of products including appliances, tools, paint, flooring, plumbing supplies, lawn and garden equipment, outdoor furniture, and more.
What are the store hours for Lowe's Home Improvement in Conway?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you will also receive email updates.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there special installation services available at Lowe's?
Yes, Lowe's provides various installation services including appliance installation, flooring installation, decking, window and door installation, and more.
What are some nearby places where I can grab food or eat around Lowe's in Conway?
Nearby food options include Big C Hot-dogs and Vending LLC, Spice C (Indian and Asian cuisine), Hwy 55 Burgers, Shakes & Fries, Chipotle Mexican Grill, Papa John's Pizza, Eggs Up Grill, and Burger King.
Where can I find key making or locksmith services near Lowe's?
Minute Key and minuteKEY are two nearby key and locksmith service providers conveniently located close to Lowe's.
If I need to exchange propane tanks, where is a nearby place to Lowe's?
Blue Rhino Propane Exchange is a nearby supplier where you can exchange propane tanks conveniently close to Lowe's.
Are there any nearby locations for postal or shipping services near Lowe's?
Yes, the USPS office is nearby, providing shipping, postal, and mailing services for your convenience.