Brand Certified
Lowe's Home Improvement
4.1(1931 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
1051 Sams Crossing Drive, Columbia, SC
29229, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(803) 476-1320
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/SC-Columbia/3026
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Columbia, SC is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
1,931 reviews
5 stars
1,091
4 stars
408
3 stars
170
2 stars
79
1 star
183
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Product Availability
Customers frequently noted that the store generally has a good selection of products, but there were complaints about items being out of stock or not available as advertised.
Checkout Experience
Many customers expressed frustration with long wait times at checkout and the reliance on self-checkout, which some found inconvenient.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and poor communication regarding orders.
- RLRebecca LowmanFeb 11, 20261.0Very poor customer service at the Sandhills location, Two Notch Rd, Columbia, SC. Purchased an AO Smith electric water heater that was defective. Returned and purchased another that was also defective. No apology or acknowledgement of the time and expense. To initiate the return, my husband spent over an hour on the phone with AO Smith. I will not shop at Lowe’s again if I can find a product somewhere else.
- JBJern BeanJan 22, 20265.0Went to get ro get sand and salt for the upcoming storm. Everything was great until I literally checked that it was over 900 pounds of sand and salt in bags. The customer service rep had to wait about 15 mins for a worker to help haul it to the back of the truck. We gave the worker a tip. Great service but lowes needs to employ more people.
- RBRob BranhamJan 18, 20265.0Always in stock great service fast checkout
- BMBarbara J McAdooJan 13, 20265.0Helpful associate. We appreciated his help.
- RWRaymond WJan 1, 20261.0Went into Lowe's and after talking to 6 people 2 at the pro service and the rest in the carpet area, a guy named Chris and his gang Refused to cut a 12' x12' piece of carpet for us. They said only one guy could operate the forklift and after being told he would, he refused. Chris then tells us sorry it's not convenient for you to drive 50 miles out of your way to go get carpet at a Lowe's where the employees actually want to work. Won't come back to this Lowe's.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbia, SC?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hand tools, hardware, home décor, kitchen appliances, lawn equipment, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.
What are the store hours for Lowe's Home Improvement in Columbia?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are provided if your order status changes.
What payment options does Lowe's in Columbia accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there any healthcare providers near Lowe's Home Improvement in Columbia?
Yes, nearby healthcare providers include Lexington Internist Northeast, Spring Valley Family Practice, Walker Dental Care, SouthernMED Pediatrics - Northeast Columbia, and more, offering convenient medical services if you need healthcare before or after visiting Lowe's.
What key and locksmith services are available near Lowe's in Columbia?
There are several Minute Key locations nearby providing key duplication and locksmith services, which can be useful if you need to replace or duplicate keys while shopping at Lowe's.
Where can I find food and beverage options near Lowe's Home Improvement?
Nearby places include Burger King, Zaxby's, Blimpie, and 7-Eleven, offering a variety of fast food and convenience options for a meal or snack before or after your visit to Lowe's.
Does Lowe's provide installation services for purchased products?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinets, countertops, decks, doors, flooring, HVAC, lighting, plumbing fixtures, roofing, and more to help complete your projects.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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