Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbia, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,771 reviews
5 stars
1,006
4 stars
388
3 stars
162
2 stars
61
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently noted issues with product availability, often having to visit multiple locations to find what they needed.
Order Fulfillment
There were numerous complaints regarding delays and errors in order fulfillment, particularly with online orders and curbside pickups.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers expressed frustration with long wait times for assistance.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including damage to property and poor communication from delivery personnel.
- BBBobby BeltonNov 13, 20255.0Lowes is a great place to shop for all your home and construction business needs.
- JCJohnathan CliborneNov 6, 20255.0Friendly faces and helpful people! Always love coming to this Lowe’s!!
- DWDeborah WalmerNov 2, 20255.0Great clearance plants
- MHMark HallOct 16, 20252.0I went to Lowe’s on Sam Crossing to get a nail gun. I noticed they had one on sale for $179, so I proceeded to find an associate to help me secure the roofing nail gun. I couldn’t find it on the shelf, so I went to the commercial sales area and saw the nail gun on a lower shelf. The associate at the register told me I would need to purchase it online in order to get the sale price that was listed on the app. I asked to speak with a manager, but the associate said the manager confirmed I could not purchase it at the sale price in the store — it had to be ordered online. At that point, I became frustrated and left the store. I then went to another Lowe’s and was able to purchase the same item for a lower price. I’m just trying to understand: if you have the item in the store, why can’t a customer purchase it right there at the register for the sale price? I did contact a manager named Joe, and he was very helpful. I just think that when a customer is trying to make a quick purchase—especially when they’re working against time and daylight—it would be much more convenient to allow them to complete the purchase in-store.
- CECraig EvansOct 2, 20251.0Ordered a replacement glass for storm door in June and still haven't received and its October . It was ordered incorrectly twice and broken when arrived at store the first time!!!!!!! .....so I went back to Lowe's 3 weeks ago and was told the glass wasn't ordered correctly again! She (Brenda) said she was going to order it again (correctly) however, here we are agin ...went by today and couldn't get an answer as to when it will be in so I cancelled the order and asked for a refund only to be told I'd have to wait for corporate to send me a refund in the mail!!???!!! Incompetence is an understatement!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Columbia, SC?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hand tools, hardware, home décor, kitchen appliances, lawn equipment, lighting, lumber, paint, patio furniture, power tools, plumbing, storage, and more.
What are the store hours for Lowe's Home Improvement in Columbia?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Hours may vary on holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are provided if your order status changes.
What payment options does Lowe's in Columbia accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I return or exchange an item at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return online before shipping the item back. In-store returns require proof of purchase at the customer service desk.
Are there any healthcare providers near Lowe's Home Improvement in Columbia?
Yes, nearby healthcare providers include Lexington Internist Northeast, Spring Valley Family Practice, Walker Dental Care, SouthernMED Pediatrics - Northeast Columbia, and more, offering convenient medical services if you need healthcare before or after visiting Lowe's.
What key and locksmith services are available near Lowe's in Columbia?
There are several Minute Key locations nearby providing key duplication and locksmith services, which can be useful if you need to replace or duplicate keys while shopping at Lowe's.
Where can I find food and beverage options near Lowe's Home Improvement?
Nearby places include Burger King, Zaxby's, Blimpie, and 7-Eleven, offering a variety of fast food and convenience options for a meal or snack before or after your visit to Lowe's.
Does Lowe's provide installation services for purchased products?
Yes, Lowe's offers a wide range of installation services including appliances, blinds, cabinets, countertops, decks, doors, flooring, HVAC, lighting, plumbing fixtures, roofing, and more to help complete your projects.