Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Columbia, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,106 reviews
5 stars
1,058
4 stars
490
3 stars
201
2 stars
92
1 star
265
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing long wait times for assistance and unhelpful staff.
Product Availability
Customers frequently reported issues with items being out of stock or not easily found, despite online inventory showing availability.
Store Organization
Several reviews mentioned disorganization within the store, including cluttered aisles and improperly placed items, leading to a frustrating shopping experience.
Helpful Staff
While many reviews criticized customer service, some customers praised specific employees for their helpfulness and knowledge.
Installation Services
Multiple customers expressed dissatisfaction with Lowe's installation services, citing poor communication and unreliable contractors.
- MBMelissa B4 days ago5.0Excellent help from their staff. Had what I needed. A+
- THTaylor Hudson5 days ago1.0Was making a purchase over the phone with a cashier. When asked to speak to a manager just to verify, John the "supervisor" in lumber comes to the phone. I greet him kindly and ask what is your position there at Lowes? He responds with, "what is YOUR position?" Excuse me,John? He says, WHAT DO YOU WANT?! Now I want to speak to someone above you. This man hangs up in my face. Today, I have called the location 5 times looking to speak with the GM Walker Haufman. I was told he didn't get in until noon, was in a "meeting" from noon to 4PM when his shift ended! 4 hour shift?! INSANE!! UNACCEPTABLE!
- SFShanice FlemingNov 5, 20255.0I went into Lowe's looking for some cement to use for a home project my husband. I needed 3 bags and 1 bag, alone, weighed 50lbs! I was not expecting that, but Cruz came over and lifted all 3 bags for me, was very friendly with my kids during the process, and even loaded them in my trunk. Awesome service and he's quite the comedian, too! Thank you, Cruz!
- TDTom DeMottOct 28, 20252.0This has to be the least well run home improvement store I have experienced. It’s close by, so I keep going back, but time and again, the store disappoints. Items are often out of stock or unable to be found, even when the online inventory shows large quantities available. Items are often improperly placed, and difficult to find. I could go on, but ugh! C’mon Lowe’s, I know you can do better than this.
- JBJohn BushOct 7, 20255.0This my go to store for home improvement needs from wood, paint, plumbing supplies and more.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Columbia, SC?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hand tools, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage, and more. It carries popular brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and Kobalt.
What are the store hours for Lowe's Home Improvement in Columbia, SC?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Note that holiday hours may vary, with closures on some holidays like Thanksgiving and Christmas.
Does Lowe's in Columbia, SC offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe’s account. Email updates will also be sent if your order status changes.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days. Returns from Lowes.com orders can be started online via your Order History. In-store returns require proof of purchase at the customer service desk.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
Is Lowe's Home Improvement wheelchair accessible and does it offer free parking?
Yes, the store has wheelchair accessible parking and free parking lot spaces available for customers.
What nearby places are close to Lowe's Home Improvement in Columbia, SC that customers might find useful?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and MEDcare Urgent Care for medical assistance. Customers can conveniently visit these locations before or after shopping at Lowe's.
Are there dining options near Lowe's Home Improvement in Columbia, SC?
Yes, customers can find nearby dining options such as Domino's Pizza and Chick-fil-A, ideal for grabbing a meal after shopping or during a break.
Where can customers find additional shopping options near Lowe's Home Improvement?
Nearby shopping options include Family Dollar for discount goods, Aaron's for electronics, and City Gear for shoes and apparel, providing customers with diverse shopping choices in the area.