Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Boiling Springs, SC Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
170 Rainbow Lake Road, Boiling Springs, SC
29316, United States
Hours
Reviews
4.0
2,085 reviews
5 stars
1,107
4 stars
488
3 stars
170
2 stars
85
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or dismissive.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about items being out of stock or not matching online inventory.
Delivery Issues
Numerous complaints about delivery and installation services, including damaged items and poor communication regarding order status.
Store Cleanliness
The store is generally noted for being clean and well-organized, making it easy for customers to find what they need.
Checkout Experience
Frustration with self-checkout systems and long wait times at the register, with many customers preferring traditional cashier service.
- ABAndrea B.Nov 16, 20254.0I go to this lowes all the time for home repair project materials. Overall, I'm a fan of in-store purchases. However, BIGGEST WARNING - NEVER ORDER LUMBER TO BE DELIVERED. They send you crappy split, bent & knotted lumber (see pics) and just dump it in your yard without contacting you or asking where you'd like it put. They drive over the lawn & kill your grass that way & with the dumped lumber. That said, the vast majority of the employees are amazingly helpful. There are 2 Ive encountered over 10 years who seemed to be having a bad day and were annoyed to be asked a question and rolled their eyes when I repeated my question rather than accept they were ignoring me. That said, customer service is rough and we all have bad days. The app doesn't always tell you what aisle to find what you're seeking which can be annoying, and they don't always have what I'm looking for unless I order it online - specific house filters, fountain parts, etc.
- ESEmily SanfordNov 14, 20255.0These guys went above n beyond courteous help today, very professional ,and pleasantly nice.
- WTWinnie TauberNov 6, 20254.0Well, I prefer to go to the Boiling Springs Lowes.. The one in Spbg. had left a bad taste and hard feelings. Let me explain. My dog had picked up a few pellets of rat poison on the floor. I told the manager, and took her to emergency..$600.00, luckily they were able to empty her stomach, and put her on medication for a month so her blood would clot and not bleed to death. I did notify corporate, and was given a claim number. I went back to the manager in Spartanburg, whome let me know, she did not approve of dogs in her store, ( many of us train our Obedience dogs there). I was told I would be contacted by Regional. End result? NOTHING, no one even asked how my dog was. She is not only a show dog, she's family. I am so disappointed to be treated that way. As a senior, the extra vet bill was a heartship..They don't care. Just a FYI. However, the Boiling Springs store is great, and clean!
- RSRachel SNov 3, 20251.0Would give a ZERO if possible. Do not buy any install services from this store. It is nothing but a bait and switch and lies. We've been fighting issues with this since June and just received a phone call today that stated that there is nothing they can or will do and we that unfortunately, we've been told incorrectly for the last 5 months. Zero accountability for the multiple personal who told us one thing and then turns out to be another. They just want the sale and don't care who they lie to. Take your business elsewhere!!
- KDKessla DonaldOct 17, 20251.0Last month I purchased a fridge through the Lowe’s located in Boiling Springs. I opted for the delivery and installation they provide upon purchase. The first fridge that came in was dented in the top right corner and did not allow the door to shut properly. I called for a replacement. The replacement came the next day; however, the two delivery people that brought the second fridge were different from the first two. The second set of individuals, when bringing the fridge in through my front door, decided not to take the door off, which is what the prior two individuals did to ensure nothing on the property was damaged. Since the later two decided to leave the door on, the door knob dented and cracked my wall when they were removing the first fridge. I contacted Lowe’s on many different occasions, over the course of 2-3 weeks about repairing the wall. Every time I was put on hold, directed to another representative, told that I would be receiving a call back, etc. Ultimately, I never received any calls back, I never got any answers, and my wall is still dented and cracked. I am extremely disappointed with this company. I truly don’t understand what a customer has to do in order to get damages fixed as a result of their delivery employees, or to even get a call back for that matter. I feel as though I tried everything to inform this company of what happened, pictures, filed complaints, calls every other day for 2 weeks; however, it seems as though this company has no respect for their customers or for the damages they inflict on their customers homes. I would never recommend that anyone purchase an appliance through this company if they plan on their home not being damaged during delivery. Not to mention, both fridges came dented and damaged. Truthfully, there is no quality in their business.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Boiling Springs, SC?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical supplies, flooring, garden tools, hardware, kitchen and bath products, outdoor furniture, power tools, paint, plumbing supplies, storage solutions, and more.
What are the operating hours for Lowe's Home Improvement in Boiling Springs?
Lowe's in Boiling Springs is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Boiling Springs offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will also notify you of any status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement in Boiling Springs?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Bosch, Kohler, Weber, and many more.
What services does Lowe's offer for home improvement projects?
Lowe's provides a variety of installation services including appliances, blinds, cabinets, carpet, countertops, decks, doors, flooring, generators, gutters, lighting, roofing, and more.
Are there nearby places of interest where I can shop or get services around Lowe's Boiling Springs location?
Yes, nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key locksmith services for keys and locks, and Walmart Boiling Springs for additional shopping options.
Is there a park near Lowe's Home Improvement where I can relax after shopping?
Yes, Boiling Springs Community Park is nearby where you can enjoy outdoor activities and relaxation after your visit to Lowe's.
Can Lowe's customers benefit from nearby dining options?
Absolutely, Applebee's Grill + Bar is located close to Lowe's, making it convenient to enjoy a meal before or after your shopping trip.