La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the staff for being friendly, knowledgeable, and patient, making the shopping experience enjoyable.
Product Quality
Many reviews highlighted the high quality and comfort of La-Z-Boy furniture, with customers expressing satisfaction with their purchases.
Delivery Issues
Some customers reported problems with delivery and communication, particularly regarding delays and lack of follow-up.
Sales Experience
The sales process was generally described as low-pressure, with staff providing helpful guidance without being pushy.
Store Environment
The store was noted for its clean and inviting atmosphere, contributing to a pleasant shopping experience.
JJ
Jerry
Nov 16, 2025
5.0
From the initial visit to the showroom to the delivery, it was great! No hard sell. John showed us several models. He demonstrated the features. We left and considered the options. Then returned and set delivery. Your crew were courteous, showed us how the remote worked and placed the chair exactly to our preferences.
KM
Kim Mccann
Nov 10, 2025
1.0
Chair broke down ,tech came over to assess problem, just a piece of wood and a couple of screws that needed to be ordered. Tech said 1-2 weeks . I called a couple of days before 2 weeks & it's a good thing cuz they never ordered the parts. Was thinking of buying a couch from them but after this I highly doubt it
RM
Ray Mandeville
Nov 6, 2025
4.0
The chair is fine with the exception that I find the seat cushion portion of the char to be uncomfortable. When seated I feel like I'm sliding off the chair as it's angled downwards! I'm guessing that I could possible add spacers to the front 2 legs so as to elevate and potentially eliminate this poor design feature... Otherwise the chair is attractive and the electronic controls are nice.
RD
Robin Drobiak
Nov 5, 2025
5.0
We had a great experience with Ann Marie, the Manager of Lazy Boy, and Kelly who helped us design our living room. They were both very knowledgeable. We made a lot of changes regarding what we wanted for furniture and it didn’t phase them at all. They just made the changes for us and let us decide with no pressure. A living room is a big purchase and we told them we had to go home and think about it. They were absolutely understanding and we ended up going back and made the purchases. I can’t wait for our new living room to arrive!
BV
Brenda Vaudreuil
Nov 1, 2025
2.0
Extremely disappointed! I have been a Lazyboy customer for 25 years. I recently purchased several pieces of furniture and the staff couldn’t have been nicer. We paid for the furniture last week and were told the designer would be there for the delivery. The furniture was delivered this morning and we were ghosted by the designer. I called the store and she told me she forgot all about it. The staff was extremely courteous until I paid for the furniture and then they could care less and failed to fulfill their commitment. We were left to figure out the furniture design on our own because the printouts with the design didn’t match the size of the room. Extremely disappointing!! Buyer beware!!!