La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Customers consistently praised the sales staff for being knowledgeable, helpful, and patient without being pushy.
Customer Experience
Many reviews highlighted a pleasant, low-pressure shopping experience, with staff providing excellent service and support throughout the purchasing process.
Product Quality
Customers expressed satisfaction with the quality and comfort of the furniture, often noting the variety of options available.
Delivery Issues
Some customers reported issues with delivery and communication, particularly regarding delays and lack of follow-up.
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Kat Lewis
1 day ago
5.0
Brian was very helpful and knowledgeable. He got me to exactly where I needed...2 wonderful chairs that I look forward to sitting on for many years to come. The level of professionalism was very good.
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LEONARD LEHRER
2 days ago
5.0
This review is for the selection and purchase process. We don’t expect delivery for 3 months.
Showroom has good selection of products
Our Sales Rep, Joshua, was exceptionally easy to work with and very detail oriented which was important to us.
Once understood our needs he quickly focused us on the products that would meet the goals.
The purchase process was easy.
We have other lazyboy products which were purchased 13 years ago. They still function perfectly and the material has not shown any wear. (We had the cushions restuffed after 7 years).
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Taylor Shay
2 days ago
5.0
Highly recommend LaZBoy! We recently bought a sectional and had an amazing experience with Kate! She was super helpful and responsive and helped us every step of the way. We took advantage of their finance plan which was a quick and easy experience. Would highly recommend all around!
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R C (RC)
Jan 5, 2026
5.0
I was looking for a new sofa for the new year that would fit my place. Josh Sanders guided me through out the whole process and was not at all pushy with the sales. He let me take my time to browse and look through all the opt at the store. I ended up getting a Collins sectional with chaise during their year end promo.
Amazing customer service and sale tactic. Highly recommend working with Josh for your next purchase!
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Cynthia Weber
Dec 31, 2025
5.0
We worked w John Antunes who was excellent at his job. He explained all kinds of details about the store, the products, etc but did NOT pressure us at all. We are very excited about what we ordered and look forward to enjoying the pieces for many years.