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Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a North Providence, RI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Many customers reported poor customer service experiences, including difficulty finding help and unprofessional interactions with staff.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including missed deliveries and lack of communication regarding delivery schedules.
Product Availability
Customers frequently mentioned issues with product availability, particularly during sales, leading to frustration.
Helpful Staff
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge, indicating that staff performance can vary widely.
Store Cleanliness
The store was often described as clean and well-organized, contributing positively to the shopping experience.
SD
Shawn Driscoll
5 days ago
1.0
Only leaving 1 star because I can't leave 0. Paid for a small fence project (32' straight run no obstructions), told it would take 3 weeks, we're on week 7 with no end in sight. Project sat untouched for 4 weeks, calls to the store when unreturned, nothing happened until I was finally able to reach the salesman. Salesman still hasn't sent the plans to the installer.
Save yourself the aggravation and go to Home Depot.
Will post 1 star reviews daily until the fence is in. There's no way this place should have a 4 Star average.
JP
Jerzy Polak
Nov 12, 2025
5.0
This review is specifically for Chris in the plumbing department. Chris is a true steward of his craft - which is being extremely helpful to others. Saved me a few trips to the store, encouraged me to ask questions, and knows what he’s talking about.
Chris - thanks for being passionate and helpful, you played a big role in this first time plumbers DIY project!
TD
Takeysha Duarte
Oct 28, 2025
1.0
I purchased a GE washer and dryer set. The set was supposed to be delivered and installed.
The delivery and “installation crew” did not have the VERY BASIC items to install not once, but twice.
I’d like to state how the delivery service DID NOT have the tape nor the connector to install my electric dryer.
Also per GE I was supposed to get detergent samples in my owners manual
Yet I had an owners manual that was cut throughout. In a plastic bag that obviously had been cut throug. And the installers sent ME to Home Depot to get the dryer connector and the tape needed to install my dryer!
They stole my sample from GE. Ruined my owner manual AND sent me to the competitor to buy what they should have had to install.
I would not recommend if you expect installers to come to your home WITH the equipment they needed to install.
KK
Kim
Oct 20, 2025
1.0
Just purchased a stove from Lowe's in North Providence a couple of months ago was cooking this evening and the glass door exploded Thank God there were no serious injuries I will be in the store tomorrow expecting a new stove immediately
JM
Jay M.
Oct 20, 2025
3.0
I often find myself in Lowe's for many DIY projects and I have no trouble getting what I need at Lowe's. I prefer to look for the items on the app and shop in person since the app tells you the location. This is often my best experience shopping in Lowe's.
When I go in blind and look for help, it's either very difficult to get help or hard to find someone who wants to help.
The department stores are made for the Pro shoppers so my experience will be vastly different than someone who comes in with an established business and is a Lowes Pro.
Overall, it's conviently located, has just about everything needed for typically DIY needs and is a quick shop.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in North Providence, RI?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, and bathroom storage.
What are the store hours for Lowe's Home Improvement in North Providence?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's Home Improvement offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's Home Improvement?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates regarding your order.
What payment methods does Lowe's Home Improvement accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any support services or installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, blinds, cabinets, roofing, fencing, lighting, and many more.
Can I return or exchange items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns can be started online for items bought online or in-store returns can be made with proof of purchase at the customer service desk.
What nearby places can I visit before or after shopping at Lowe's Home Improvement in North Providence?
Nearby places include Savon Shoes for shopping, Domino's Pizza for dining, Healthy & Fit Nutrition cafe for healthy snacks, and Oki Japanese Steakhouse for sushi and steak.
Are there convenient services near Lowe's for key and locksmith needs?
Yes, Minute Key and minuteKEY locksmith services are located near Lowe's, providing quick key copying and locksmith assistance.
Is there a post office or shipping service near Lowe's Home Improvement?
Yes, there is a UPS Access Point location nearby where you can drop off or pick up packages conveniently.