Mainely Tubs

Reviews

• PA

  Peter Allen

  Jan 30, 2026
  5.0
  During an Arctic blast my hot tub blower would not shut off. It was after 9pm and I was concerned about leaving it on all night but more concerned with shutting off the power to stop the blower but possibly freezing the mechanical parts. I found an after hours service number and left a message. Within 30 min Max Porter called. He explained exactly what to do and arranged a service call for the following day. I got a call first thing in the morning. I forgot her name (sorry about that) but she was excellent. By 11am I had a service person, Sam, at my house and was good to go by noon with everything clearly explained and a pathway to a fix which made total sense. This is what service excellence really is and a team coordination perfectly executed. That is the second time I’ve used Mainely Tubs - once for a purchase and the other a service call. Both have been great experiences! Thank you!!
• TS

  Therese Switzer

  Jan 29, 2026
  3.0
  Our experience with Mainely Tubs was excellent! We loved working with Candice, she was very helpful and didn't try to upsell us. We got exactly what we wanted. We have a gorgeous salt water hot tub and we love it! The only thing we are extremely disappointed with is we are not allowed to purchase our replacement salt water cartridge's - that are the same exact brand (FreshWater)- from Amazon so they can be sent to us with our other monthly items at a discounted percentage price. They force you to purchase them from them at a higher price or they revoke the warranty. To be honest, even though, my experience was great, if I had been told this at the beginning, I would have gone elsewhere to purchase a hot tub.
• RJ

  Robert Jiao

  Dec 5, 2025
  5.0
  Great place , very knowledgable customer service , not pushy … seamless process from them guiding us on what we need , options and installation. Best Prices with quality Spas …. We came almost at closing and Michael one of their Associates patiently showed us , never rushing till we decided what’s Best. Gave us all the pros and cons of each tub and accessories . One of the Best Service Oriented Business I ever dealt with .
• BB

  Brian Blanchard

  Nov 25, 2025
  5.0
  Sam in service is great
• VB

  Vin Boombatz

  Nov 12, 2025
  5.0
  Michael made our first hot tub purchase a breeze. No overselling, no pressure, just clear information and professional service. It’s been one year now and everything about this company is first class, especially the service and in particular Owen Sprague. He’s the best!!!

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