Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
750 reviews
5 stars
583
4 stars
62
3 stars
25
2 stars
22
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the attentive and helpful service provided by staff, particularly highlighting Kieve and Olivier for their professionalism and knowledge.
Delivery Issues
Several reviews mentioned significant problems with delivery timelines, including delays and lack of communication regarding order status.
Product Quality Concerns
Some customers expressed dissatisfaction with the quality of products purchased, citing issues such as defects and misleading information during the sales process.
Positive Shopping Experience
Despite some negative feedback, many customers reported a positive overall shopping experience, appreciating the variety of products and competitive pricing.
- MGMickael Guillemette2 days ago1.0Service après-vente inexistant. Je suis client fidèle de Brick Victoriaville depuis plusieurs années et je travaille moi-même en service à la clientèle. Justement pour cette raison, ce que je vis présentement est inacceptable. Suite à la livraison d’un frigidaire avec défauts visibles (bosses, pièce intérieure fissurée) et à une expérience de livraison très problématique, j’ai envoyé un courriel détaillé à la direction avec photos à l’appui afin de régler la situation de façon professionnelle. Aucune réponse. Aucun suivi. Aucun appel. Quand un client prend le temps d’expliquer calmement une problématique et qu’il n’y a aucun retour de la direction, c’est là que la confiance se brise. À ce prix-là, le silence n’est pas une option. J’espère sincèrement que cet avis entraînera enfin un contact et une correction de la situation.
- JJJessyRSDec 23, 20255.0Super service! J'ai acheter un divant en cuir véritable pour une fraction du prix et parler avec les employés super sympatiques. Merci Brick Victoriaville!
- MPMégane ProvencherDec 23, 20255.0Allez voir Kiève !! Excellente vendeuse service A1 Nous sommes très satisfait de nos achats chez Brick Victoriaville, il on d’excellents livreurs également!!
- GLGabriel LacroixDec 16, 20251.0J’ai récemment fait affaire avec le magasin Brick et je tiens à exprimer ma déception quant à la qualité du service. En effet, un montant qui m’était dû n’a pas été remboursé intégralement, malgré mes relances répétées. Cette expérience a été très insatisfaisante et je ne recommande pas ce magasin.
- ADAlex DubreuilDec 13, 20252.0Le vendeur a donné de fausse information dans le seul objectifs de faire une vente et les livreur pourraient enlever leur bottes ou mettre des couvre chaussure pour ne pas tout salir la maison avec la neige sale. Prochaine fois je vais acheter ailleurs. Mais j'ai ajouté une étoile pour le directeur qui a su m'écouter et corrigé la situation.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price after purchase?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days, The Brick will refund the difference with some conditions. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded prior to delivery or pickup at any Brick location. Refunds go back to the original payment method with some exceptions for cash payments.
How can I add an extended warranty to my purchase?
You can add an extended warranty in-store or online during checkout. For online orders, you can also add warranty at a Brick store within 30 days of receiving your product.
What delivery services does The Brick provide?
The Brick offers Premium Delivery Service in most areas, and uses third-party shipping or Canada Post for regions not served directly. Delivery is limited to Canada only.
What are The Brick's store hours in Victoriaville?
Open Monday to Wednesday from 10:00 - 17:30, Thursday and Friday until 21:00, Saturday 09:00 - 17:00, and Sunday 12:00 - 17:00. Holiday hours may vary.
Which payment methods are accepted at The Brick Victoriaville?
Payment options include American Express, Cash, Financing, Mastercard, and Visa.
Does The Brick offer curbside pickup and no-contact delivery?
Yes, The Brick provides curbside pickup, delivery, and no-contact delivery services for customer convenience.
What nearby shopping centers are close to The Brick Victoriaville?
Le Centre De Victoriaville and Carrefour des Bois-Francs are nearby shopping centers where customers can shop before or after visiting The Brick.
Are there dining options near The Brick in Victoriaville?
Yes, Thai Express, Scores, Café Meridien, Shaker Cuisine et Mixologie Victoriaville, and A&W Canada are nearby restaurants and eateries for customers to enjoy meals around their visit.
What entertainment and leisure venues are near The Brick Victoriaville?
Nearby leisure spots include GIRAFO Centre d'Amusement, Éconofitness gym, and several department and clothing stores such as Hart Victoriaville 68, Aubainerie, and L'Equipeur for a well-rounded visit.