Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
2,314 reviews
5 stars
1,853
4 stars
208
3 stars
59
2 stars33
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the excellent and attentive service provided by various staff members, including Louis, Stanley, and Masouda.
Product Knowledge
Many reviews highlighted the staff's strong product knowledge and ability to provide relevant recommendations based on customer needs.
Positive Shopping Experience
Overall, customers reported a pleasant shopping experience with no pressure, quick service, and good communication.
Delivery Issues
Some customers experienced issues with delivery and stock availability, indicating a need for improvement in these areas.
Warranty Concerns
There were mentions of dissatisfaction regarding the warranty policies, suggesting that improvements are needed.
- SMStephane Metivier2 days ago5.0Nous avons reçu un excellent service avec Stanley. Il a su répondre à nos questions et bien nous informer sur notre achat . Nous avons bien hâte de recevoir le tout ! Merci
- RRRobert4 days ago1.0Incroyable. Nous sommes entrés pour voir les sofas. 4-5 jeunes accotés sur un comptoir riaient et avaient leur cell dans les mains. J'ai demandé a un des jeunes pour voir les divans de cuir inclinables. Ils sont là-bas. Oufff j'ai sorti de là
- DLDiane L.4 days ago5.0Brick de Sherbrooke , un super bon service en magasin , a l’écoute de nos besoins contrairement à d’autres endroits ou ils veulent seulement vendre! Aussi avec Brick j’ai eu le service de livraison un gros wow! Les deux gars poli, respectueux, minutieux. L’installation fait (laveuse sécheuse) Je recommande fortement Brick de Sherbrooke
- MLMik LDec 29, 20251.0Livraison retardée d’une semaine sous prétexte que les routes étaient mauvaises à 7 h le matin. Or, quelques heures plus tard, les routes étaient tout à fait praticables, mais le livreur n’est jamais passé et la livraison n’a pas été reprise le jour même. Une nouvelle date a été donnée, mais seulement une semaine plus tard, sans aucune solution intermédiaire. Aucun électroménager de remplacement, aucune mesure d’atténuation, aucun geste concret pour limiter les impacts. Le problème n’est pas le délai en soi, mais l’absence totale de service et de flexibilité lorsqu’un imprévu survient. Un geste de dédommagement serait le minimum attendu considérant les inconvénients importants causés.
- ACAnick CaronDec 20, 20255.0Nous avions besoin d’avoir un nouveau lave-vaisselle en urgence. Nous avons donc décidé de changer tous nos électroménagers. Le vendeur Louis-Félix nous a très bien conseillé. Il était gentil et très à l’écoute de nos besoins. Nous avions regardé ailleurs auparavant mais c’est chez Brick qu’il y’avait les meilleurs prix en plus des garanties très intéressantes comme celle que si notre frigo brise et qu’on perds notre bouffe il rembourse un montant pour la perte de nourriture. En plus d’avoir trouvé une solution afin que nous puissions avoir notre lave-vaisselle en une semaine car les autres électroménagers ne seront livrés que dans 2 à 14 semaines. Pour nous le plus urgent c’était le lave-vaisselle. Nous sommes vraiment très heureux. Nous vous recommandons d’aller chez Brick de Sherbrooke vous aurez vraiment un excellent service.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. Please check the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, The Brick will refund the difference, subject to conditions. Visit the Price Guarantee page for details.
Can I cancel my order and get a refund?
Yes, orders can be canceled and refunded at any Brick location before delivery or pickup. Refunds are issued to the original payment method; cash refunds may be issued to debit card or cheque. Deposits on special orders are non-refundable.
How can I add an extended warranty to my purchase?
You can add an extended warranty during purchase online or in-store, or within 30 days of delivery by visiting a Brick store. Warranty options are offered during the online checkout process.
What delivery and pickup services does The Brick provide?
The Brick offers curbside pickup, standard delivery, and no-contact delivery services in most areas, with some shipments handled by third-party couriers.
What are The Brick's store hours?
The store is open Monday to Friday from 10:00 to 21:00, Saturday 09:00 to 17:00, and Sunday 10:00 to 17:00. Hours may vary on holidays.
What installation and assembly services does The Brick offer?
Professional installation and assembly services are available at competitive prices for appliances, electronics, and furniture. Details are available on the Installation and Assembly page.
What payment options are accepted at The Brick?
The Brick accepts American Express, cash, financing plans, Mastercard, and Visa as payment methods.
How can I get to The Brick store in Sherbrooke using public transport or nearby landmarks?
The Brick is located on 1150 Boul du Plateau-Saint-Joseph in Sherbrooke, near landmarks such as Canadian Tire and Walmart Canada, which can help guide your visit. Nearby services such as TD Canada Trust and McDonald's Canada are also close by.
What other stores are nearby that I can visit before or after shopping at The Brick?
Nearby you can visit GameStop for video games, IKEA for home retail, Michaels for arts and crafts, and Princess Auto for hardware and automotive supplies, making it convenient for a full shopping trip.
Are there dining options close to The Brick store in Sherbrooke?
Yes, McDonald's Canada and Subway are nearby fast food options for a quick meal before or after your shopping visit at The Brick.