Customer Service
Overall, customers praised the staff for their excellent and attentive service, highlighting specific employees like Karyna, Jade, and Marie-Lou for their professionalism and helpfulness.
Product Quality
While many customers were satisfied with the quality of the blinds, there were notable complaints about poor craftsmanship and issues with custom orders, leading to dissatisfaction.
Installation Experience
Installation services received mixed reviews; some customers appreciated the professionalism of the installers, while others reported issues with installation quality and support.
Communication Issues
Several customers expressed frustration with communication, particularly regarding order delays and lack of follow-up, which negatively impacted their overall experience.