Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Avis très négatif – Service décevant
Si je pouvais mettre -5 étoiles, je le ferais.
Ma mère de 76 ans a acheté une table avec chaises. Comme elle ne pouvait pas les monter elle-même, je me suis rendu chez elle le dimanche 12 avril 2026 pour tout assembler.
Tout allait bien jusqu’au montage de la dernière chaise : il y a deux barres transversales identiques, toutes deux identifiées comme étant la pièce numéro 6. Or, il devrait y avoir une pièce numéro 6 et une pièce numéro 5. Résultat : impossible de compléter correctement la quatrième chaise.
J’ai contacté le magasin Brick à Lachenaie, et on m’a répondu qu’ils ne pouvaient rien faire. La seule solution proposée est de ne pas utiliser la 4e chaise.
Je comprends qu’il y avait un délai de 48 heures, mais on parle ici d’un simple échange de pièce, avec seulement 12 heures de retard. Refuser d’aider pour une situation aussi mineure, c’est franchement décevant.
Numéro de commande : 040663FLKLB
Très mauvaise expérience client. Aucun effort pour trouver une solution.
MJ
Melanie Jodoin
3 days ago
5.0
Très bien servi tres professionnel je recommande à tout le monde faut je magasine set de cuisine et cest sur chez vous je le prends merci
MM
Martine Mongeau
Apr 2, 2026
5.0
Très bon service nous mon mari et moi avons acheter un matelas et sommier la conseillère Safa a pris le temps de nous écouter et conseiller les matelas pour nous elle a été tres gentille professionnelle et nous avons a laisser du temps pour bien asseyez les matelas je vous la recommande a 100%.
La livraison avec les livreurs a tres bien été tres gentils aimable et professionnels nous sommes vraiment tres satisfaits d'avoir choisi brick Lachenaie.
SB
steve bergeron
Mar 29, 2026
5.0
nous avons ete en magasin pour un divan et nous somme resortie avec divan tv meuble de chambre et matelas. notre co sseillier etais vraiment proffessionel et connais vraiment beaucoup tout les produits du magasin. il ce nomme Dario. je le recommande fortement si vous avez besoin de bon et vrai conseille.
SB
Sandrine Boisvert
Mar 25, 2026
4.0
Je suis satisfaite de mon lave-vaisselle. Je suis aussi satisfaite de la livraison. Les livreurs ont été efficace, rapide & gentil. Rien à dire sur eux. Cependant je trouve le service de Brick un peu décevant. Ma date de livraison à changer 3 fois. Personne ne m’a contacter la première fois. Ça fesait 1 mois et demi que j’attendais mon lave-vaisselle et chaque semaine j’étais dans le néant à savoir si j’allais le recevoir ou non. Sinon produits et livraison A1!!
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase at The Brick or a competitor, The Brick will refund the difference. Conditions apply. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any time before product delivery or pickup, either online or at any Brick location.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 09:00 to 17:00, and Sunday from 10:00 to 17:00.
What delivery and pickup services are available at The Brick?
The Brick offers curbside pickup, standard delivery, and no contact delivery services.
Where is The Brick located in Lachenaie?
The Brick is located at 274 Montée des Pionniers, Lachenaie, QC, J6V 1S6, Canada.
Which brands does The Brick carry?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, and many more.
Are there any grocery stores near The Brick in Lachenaie?
Yes, customers can find nearby grocery and supermarket options such as Evoila5 and Maxi, convenient for picking up groceries before or after shopping at The Brick.
What nearby stores can I visit along with The Brick for clothing and fashion?
Nearby clothing and fashion stores include RW&CO., Clément, and Globo, offering a variety of apparel and accessories to complement your shopping trip.
Are there places to dine near The Brick in Lachenaie?
Yes, nearby dining options include Restaurant Tenuta, Benny&Co. Lachenaie, and Tenuta, great for meals before or after your visit to The Brick.
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