Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
3,093 reviews
5 stars
2,433
4 stars
265
3 stars
78
2 stars
61
1 star
256
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the professionalism and courtesy of both sales staff and delivery personnel.
Delivery Issues
There were several complaints regarding delivery delays and miscommunication about product availability.
Customer Support
Mixed feedback on customer service, with some customers expressing frustration over unhelpful responses and unresolved issues.
Product Satisfaction
While many customers were satisfied with their purchases, there were notable complaints about product quality and functionality.
- JLJocelyn Lavallee6 days ago4.0Bonjour pas trop aimé la fille qui apelle pour la livraison pcq je n avait pas de e mail mes pour le reste tout etait parfait
- JCJoanie CôtéDec 30, 20251.0J’ai acheté une sécheuse le 18 sur le site Internet. Celle-ci devait être livrée le 27, mais la date a ensuite été reportée au 23 janvier. Étant donné que j’en ai besoin rapidement, j’ai donc annulé l’achat et demandé un remboursement le 27. Le représentant m’a confirmé que tout était en ordre pour le remboursement. N’ayant toujours aucune nouvelle, j’ai rappelé aujourd’hui et on m’a alors informée qu’aucun remboursement n’avait été effectué et que celui-ci ne serait traité qu’à partir de la semaine du 5 janvier. Bref, le client est le grand perdant dans cette situation. Très décevant. Merci quand même à la dame pour avoir essayé de m’aider!!
- FRFrancois RicherDec 27, 20255.0Super service en magasin de notre vendeur Karim. il connait bien ses produits et que dire du service de livraison qui a été confirmé la veille et que nous avons pu suivre le jour venu : juste wow! Merci!
- DDDenis DesmeulesDec 20, 20251.0Pas fiable après achat ,achèté laveuse sécheuse le 2 décembre 25 on me dit qu'il vont recevoir la sécheuse le 12 décembre 25 , le 17 décembre 25 je retourne au magasin pour me faire dire que ca sera le 19 décembre 25 aujourd'hui le 20 je retourne au magasin que ca sera le 25 décembre 25 ben oui tout est ouvert le jour de Noel livraison incluse et lors de l'achat c'était promis avant Noel quand c'est pour vendre des promesses des promesses presque certain que ca sera en janvier 2026 . Fini pour moi Brick.
- NSNidhal SebouiDec 15, 20251.0Le monsieur voulez me charger pour une commande annulée avant +24h de la date de livraison malgré qu’il y’as une erreur dans ma livraison et il m’as dis ne reviens pas avant demain midi pour parler avec la boss et il ne voulait pas annulé???? Quelle service professionnel tout ça pour qu’on arrive à la date de livraisons
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item purchased. For full details, visit the Satisfaction Guarantee page on The Brick's website.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase at The Brick or a competitor, The Brick will refund the difference. Conditions apply. See the Price Guarantee page for details.
Can I cancel my order and receive a refund?
Yes, orders can be cancelled and refunded at any time before product delivery or pickup, either online or at any Brick location.
What payment options does The Brick accept?
The Brick accepts American Express, Cash, Financing, Mastercard, and Visa.
What are The Brick's store hours?
The Brick is open Monday to Friday from 10:00 to 21:00, Saturday from 09:00 to 17:00, and Sunday from 10:00 to 17:00.
What delivery and pickup services are available at The Brick?
The Brick offers curbside pickup, standard delivery, and no contact delivery services.
Where is The Brick located in Lachenaie?
The Brick is located at 274 Montée des Pionniers, Lachenaie, QC, J6V 1S6, Canada.
Which brands does The Brick carry?
The Brick carries brands including Samsung, LG, KitchenAid, Whirlpool, Frigidaire, Bosch, Maytag, and many more.
Are there any grocery stores near The Brick in Lachenaie?
Yes, customers can find nearby grocery and supermarket options such as Evoila5 and Maxi, convenient for picking up groceries before or after shopping at The Brick.
What nearby stores can I visit along with The Brick for clothing and fashion?
Nearby clothing and fashion stores include RW&CO., Clément, and Globo, offering a variety of apparel and accessories to complement your shopping trip.
Are there places to dine near The Brick in Lachenaie?
Yes, nearby dining options include Restaurant Tenuta, Benny&Co. Lachenaie, and Tenuta, great for meals before or after your visit to The Brick.