RONA+ Gatineau

Reviews

• LM

  Le Mans

  2 days ago
  1.0
  Lors du retour d’un appareil web order 42233365 acheté en ligne, était défectueux, je souhaitais l’échanger contre un appareil fonctionnel. Cependant, l’employé du service client m’a dit à deux reprises, sans même vérifier, qu’il ne pouvait pas accepter le retour parce qu’il manquait des pièces. Il s’avère qu’il ne manquait aucune pièce, il n’a simplement pas pris la peine de vérifier et de faire correctement son travail. Face à cette situation, j’ai finalement laissé la boîte sur place et je suis parti, en demandant le remboursement de mon argent. Le remboursement a été effectué par la suite, une fois que j’étais déjà rentré chez moi et que j’avais reçu un courriel de confirmation. Par conséquent, je ne retournerai plus jamais dans ce magasin.
• SS

  Sheldon

  Mar 27, 2026
  1.0
  Today I went there and couldn’t find what I was looking for. Just as I was about to leave, a staff member in a suit suddenly blocked my way and said he had been watching me and saw that I was leaving without buying anything. He asked me questions in a way that implied I had stolen something. If you want to help customers who can’t find what they’re looking for, you should approach them while they are still inside the store — not suddenly stop them at the door as they are leaving. There are cameras everywhere already; if you actually see someone stealing, then stop them — not innocent people like us.
• AB

  A B

  Mar 10, 2026
  1.0
  Literally the worst experience ever just now. A few weeks ago my water heat failed after 14 years. I figure I would buy the same brand since that is reliable. I buy the new water heater plus some parts to install it. I also bought some straps but ended refunding and getting new ones since they were too short. While installing, the receipts fell in the water. Figured it was fine they have my card history and I have the barcode number. Today I go into the store. They apparently are not allowed to punch in a barcode number. Their system cannot look up credit card purchases. Basically they just about refused to help. Then, a lady prints out one of the receipts which wasn’t the right one as there were three that day (water heater/parts, refund of short cargo straps, new cargo straps). Now for certain I know it’s in their system. Then tell me sorry can’t print the other ones we don’t have the original receipt. Finally manager comes around and looks up my parts. Then suggest to give me a gift card. Then tells me one of the parts was not a Rona part. I proceed to look up the part and show him I bought it here. He proceeds to argue with me and pull up his inventory spreadsheet showing me it’s impossible. Great customer service, instead of seeing logically the part was bought that day with the water heater he’s arguing about inventory management. The level of customer service is appalling. It’s 2026 we live in a digital age. If you can’t even look up a receipt and then argue with a customer who can provide proof of purchase via credit card records that’s just insane. 0/5, if I could return the water heater for $1000 I would at this point. Imagine spending a decent amount of money to get doubted and argued with.
• JB

  James Burnell

  Mar 8, 2026
  1.0
  Unfortunately I can’t give zero. Terrible customer service. I tried to return something I bought that day from another Rona with the receipt, but they told me I have to go to the other store. Home Depot gained a customer for life today. Homedepot is 4km away I suggest going there to be treated right
• YR

  yan Régimbald

  Mar 4, 2026
  1.0
  Petite pointe concernant mon expérience chez Rona aujourd’hui. Je suis allé à la cour à bois et il y avait trois employés en train de discuter de leur fin de semaine. Quand je me suis approché pour poser une question sur du matériel, j’ai senti beaucoup d’indifférence. Réponses brèves, aucune initiative pour m’aider, et je me suis même senti observé de loin par la suite. Ce n’est vraiment pas l’expérience client à laquelle je m’attendais. Dommage, parce que ça donne simplement envie d’aller ailleurs la prochaine fois.

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