Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
1,829 reviews
5 stars
1,239
4 stars
174
3 stars
85
2 stars
46
1 star
285
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of sales staff, particularly mentioning individuals like Amine and Sylvain for their exceptional service.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including delays, incorrect items, and poor communication regarding delivery schedules.
Product Quality
Customers expressed satisfaction with the quality of products purchased, particularly furniture and appliances, although some reported issues with defective items.
Mixed Experiences
While many customers had positive shopping experiences, others reported severe dissatisfaction, particularly regarding post-purchase support and service.
- DADenise Angers1 day ago5.0Sylvain donne le meilleur service possible. Il est excellent avec les explications et connais bien les produits . Je vais toujours conseiller ce vendeur à tout les gens que je connais qui magasine au Brick.
- CAChristian Gervais Bass Tournament Angler4 days ago1.0Achetez un sofa il y a 5 ans. C'est le temps de le changer. Le confort n'est plus ça fait un bon moment. Mon étoile est surtout dû au fait qu'une pièce électrique (prise usb) a brisé après un an mais on m'as dit que ce n'était pas couvert sous la garantie (nous avions acheté la garantie additionelle de $379.99 dans le temps). Prochain sofa sera ailleur.
- SFSabrina Laflamme (The Grumpy Faerie)5 days ago5.0Très bonne expérience plus d'une fois avec la vendeuse Rima ! Service exceptionnelle et vraiment à l'écoute de ses clients. Elle est souriante et très gentille. Elle nous a aidé à 2 reprises pour trouver notre matelas ainsi que notre sectionnel. Elle était patiente et a pris le temps de bien nous expliquer les options. Nous sommes repartis satisfait à 2 reprises.
- MLMelissa LacroixDec 29, 20252.0Employees non existent. Walked in twice within 20 minutes and employees were sitting around talking and only came to see us because we asked the 2nd time. She never asked any questions or gave us any info. Asked if that's all we wanted and brought us to the cash. On our way out we noticed she was back to sitting on a couch speaking with another employee! Only reason for the 2 star is that the client service desk employees were friendly.
- ECEric CampeauDec 12, 20251.0AVOID AT ALL COSTS - Property damage and complete incompetence I purchased 2 full sets of kitchen appliances (washer/dryer, stove, fridge, dishwasher) and 2 couches from The Brick Gatineau (920 Maloney Ouest). This has been an absolute nightmare. The delivery team was so incompetent that I HAD TO REMOVE MY ENTIRE DOOR FRAME to get the appliances into my home. My door frame is now destroyed and cannot be repaired until they complete delivery. Delivery failures: - Original delivery: December 2nd - CANCELLED same day - Rescheduled: December 11th - I took the day off work, received confirmation the day before, then at 3pm they called to say "the truck didn't leave" - Now rescheduled again for December 15th - my door frame remains torn apart I've had to take 2 days off work for NOTHING. When I explained the situation to their assistant at 3pm yesterday, she promised her superior would call me back "right away." No one called. They just ignore problems and hope you give up. The Brick Gatineau caused property damage to my home, repeatedly failed to deliver after confirmation, cost me 2 days of lost wages, and refuse to take accountability. My home security is compromised because the door frame must stay removed until they finally deliver. I am filing complaints with the Office de la protection du consommateur and pursuing compensation through small claims court for the door frame repair and damages. Do NOT shop here unless you want property damage and endless broken promises.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and get a refund?
You can cancel your order any time before delivery or pick up, either online or in store. Refunds go to the original payment method; deposits on special orders are non-refundable.
How do I add an extended warranty to my product?
Add an extended warranty during purchase online or in store, or within 30 days after delivery by visiting a Brick store. More details are on the Warranties and Protection Plans page.
What delivery and pickup services does The Brick offer?
We provide curbside pickup, delivery, and no-contact delivery options. Premium Delivery Service covers most areas, with third-party courier services for others.
What are The Brick Gatineau store hours?
Monday to Friday, 10:00 to 21:00; Saturday, 09:00 to 17:00; Sunday, 10:00 to 17:00. Special holiday hours may apply.
What payment options are accepted at The Brick Gatineau?
We accept American Express, Cash, Financing, Mastercard, and Visa.
Which major brands are available at The Brick?
Brands include Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many others across furniture, appliances, and electronics.
What nearby stores can I visit for electronics or home goods near The Brick?
Nearby electronics and appliance stores include Best Buy Québec, Best Buy, and Brick. For home goods, you can visit Linen Chest nearby.
What leisure options are near The Brick Gatineau?
Close to The Brick, you can visit gyms like Nautilus Plus - Gatineau, Nautilus Plus Gatineau, and Gym-Max for fitness. After shopping, consider dining at nearby restaurants like LaTerraza Gatineau or Première Moisson bakery.