Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.1
1,793 reviews
5 stars
1,212
4 stars
173
3 stars
85
2 stars
45
1 star
278
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers praised the helpfulness and friendliness of the sales team, particularly mentioning specific salespeople like Sylvain, Vincent, and Jugu.
Delivery Issues
Multiple reviews highlighted significant problems with delivery timelines, including delays, incorrect items, and poor communication regarding delivery status.
Customer Service
While some customers reported excellent service, many expressed frustration with post-sale support, particularly regarding warranty issues and responsiveness.
Product Quality
Customers generally appreciated the quality of the products purchased, with specific mentions of satisfaction with furniture and appliances.
Overall Satisfaction
Experiences varied widely, with some customers expressing high satisfaction and others feeling disappointed, particularly regarding service consistency.
- RBRobert Belliveau3 days ago5.0Had a great experience with Sylvain at The Brick in Gatineau. We went in several times to test different mattresses and he was incredibly patient and helpful every time. He walked us through the differences between each type, answered all our questions, and helped us find the perfect fit. He was so helpful that we ended up buying two mattresses. Excellent service, highly recommend seeing Sylvain next time you are looking for a mattress.
- DEDev PEP's EXTRANov 8, 20255.0My dryer machine was defective, and I was very upset but Wafa handled my claim with exemplary calm and professionalism. She found the solution and helped me sort everything out. Thanks to Wafaa, I remain a customer at brick gatineau, Customer service that makes a difference
- JCJennifer CharronNov 7, 20255.0Super service, autant en magasin qu'à la livraison, tous professionnel!! Nous avons acheté du mobilier pour notre salle de lecture. Fauteuil d'appoint absolument magnifique et confortable. Meuble de rangement de qualité. Nous avons également acheté un ensemble de chambre à coucher magnifique et de très bonnes qualités fait au Canada. Le personnel est courtois et patient, a l'écoute de nos besoins et de bons conseils. Service après la vente est tout autant professionnel.
- CLCarine LabrecqueOct 25, 20253.0We had a great experience at The Brick Gatineau with the sales team — our salesperson was very helpful and friendly. We asked if we could buy the floor model, and he kindly went to check with his manager and got it approved, which made us really happy! However, the experience went downhill afterward. We were told to go around to the loading dock to pick it up — this is the area where large transport trucks load, with no ramps, only stairs. The employee opened the garage doors, left the unit there, and when my mom (who is of a certain age) politely asked if he could help load it into our vehicle, he simply said, “It’s not my job.” We were very disappointed. The unit wasn’t light, and it was difficult to bring it down from such a high loading dock. It would’ve made much more sense to offer a trolley or let us pick it up at the front entrance, especially for customers who aren’t equipped to lift heavy items themselves. If you plan on picking something up yourself from The Brick Gatineau, make sure you bring help — or better yet, arrange for delivery. ⸻ Nous avons eu une très bonne expérience avec l’équipe de vente du Brick à Gatineau — le vendeur était très gentil et serviable. Nous avons demandé s’il était possible d’acheter le modèle de plancher, et il a eu la gentillesse d’aller vérifier avec son supérieur et a obtenu l’approbation, ce qui nous a rendus très heureux! Par contre, l’expérience s’est gâtée par la suite. On nous a demandé d’aller au quai de chargement pour récupérer l’article — un endroit utilisé pour les gros camions, sans rampe, seulement des escaliers. L’employé a ouvert les grandes portes de garage, a laissé le meuble là, et lorsque ma mère (qui n’est plus toute jeune) lui a gentiment demandé s’il pouvait aider à le mettre dans le véhicule, il a simplement répondu : « Ce n’est pas mon travail. » Nous avons été très déçus. L’article était lourd et il a été difficile de le descendre du quai. Il aurait été beaucoup plus logique de nous prêter un chariot ou de nous permettre de faire la cueillette à l’avant du magasin, surtout pour les clients qui ne peuvent pas soulever de lourdes charges. Si vous prévoyez faire une cueillette vous-même au Brick de Gatineau, assurez-vous d’avoir de l’aide — ou encore mieux, optez pour la livraison.
- MMMJOct 25, 20255.0À qui de droit, En date du 24 octobre 2025, j'aimerais souligner l'excellence et le service à clientèle prestigieux que j'ai reçue avec ma mère. Nous avons été victime de fraude et Laurentine et Wafa ont pris notre situation très à coeur en plus d'exprimer énormément d'empathie et de compassion face à notre situation très delicate. Leur professionalisme, respect et générosité ont fait toute la différence et leur support a rendu cette expérience agréable à nouveau chez Brick. Merci énormément pour tout. Vous méritez chacune une promotion ou des vacances bien méritées. Veuillez agréer, madame, monsieur, mes salutations les plus sincères, MJ
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies by item. Visit the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price elsewhere?
Yes, if you find the same brand and model at a lower price within 30 days of purchase, The Brick will refund the difference. Conditions apply; see the Price Guarantee page for details.
Can I cancel my order and get a refund?
You can cancel your order any time before delivery or pick up, either online or in store. Refunds go to the original payment method; deposits on special orders are non-refundable.
How do I add an extended warranty to my product?
Add an extended warranty during purchase online or in store, or within 30 days after delivery by visiting a Brick store. More details are on the Warranties and Protection Plans page.
What delivery and pickup services does The Brick offer?
We provide curbside pickup, delivery, and no-contact delivery options. Premium Delivery Service covers most areas, with third-party courier services for others.
What are The Brick Gatineau store hours?
Monday to Friday, 10:00 to 21:00; Saturday, 09:00 to 17:00; Sunday, 10:00 to 17:00. Special holiday hours may apply.
What payment options are accepted at The Brick Gatineau?
We accept American Express, Cash, Financing, Mastercard, and Visa.
Which major brands are available at The Brick?
Brands include Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many others across furniture, appliances, and electronics.
What nearby stores can I visit for electronics or home goods near The Brick?
Nearby electronics and appliance stores include Best Buy Québec, Best Buy, and Brick. For home goods, you can visit Linen Chest nearby.
What leisure options are near The Brick Gatineau?
Close to The Brick, you can visit gyms like Nautilus Plus - Gatineau, Nautilus Plus Gatineau, and Gym-Max for fitness. After shopping, consider dining at nearby restaurants like LaTerraza Gatineau or Première Moisson bakery.