Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
The Brick
310, Charlottetown Mall 670 University Ave., Charlottetown, PE
C1E 1H6, Canada
Hours
Reviews
4.4
833 reviews
5 stars
593
4 stars
117
3 stars
26
2 stars
20
1 star
77
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Several customers experienced delays and issues with damaged items during delivery, leading to frustration.
Customer Service
While many reviews praised the sales staff for being friendly and helpful, there were notable complaints about poor follow-up and communication regarding issues.
Product Quality
Multiple customers reported receiving damaged furniture and issues with product durability, leading to dissatisfaction.
Positive Experiences
Many customers highlighted excellent service from specific staff members, particularly in-store assistance and delivery.
Delivery Tracking
Customers appreciated the real-time delivery tracking system, which improved their overall experience.
- SJStephanie Di Julio5 days ago1.0Delivery service was fine but won’t shop there again. Honestly had so many issues getting my furniture. Wrong color pieces , ridiculous wait time time. Order a coffee table and had to wait 6 months for the side table. Purchase over 7k and they can’t even throw in a mattress cover! Wow. Do better!
- KMKathy MacDougallNov 7, 20255.0Staff very helpful ,informative and professional. Did not rush the sale. Delivery persons professional as well.Will shop at the Brick again after all it is Canadian .
- VWValerie WardNov 4, 20252.0I purchased a couch in May and was told it would be delivered by mid June. Then I was told early July then late July. I finally got it in August. The delivery and set up went fine but shortly after I noticed the arm rests were not stitched the same and the one that was stitched wrong did not have enough stuffing in places. I took a picture and went to the store to show them. They said they would contact the technician to come and look at it. He came a few days later and said he never saw anything like that before. He took some pictures and was supposed to contact me in a few days. After a couple weeks I hadn't heard anything so I called him. He said they would repair it and would let me know when. I called a couple times since then, the last time was in September but here it is November and I am still waiting to have this repaired. Your service is terrible. I buy a new couch expecting to get what I paid for but that is not the case. I just want this fixed the way it is supposed to be.
- RDRavneet DullatNov 1, 20251.0I bought sectional sofa 3 years ago. And i took warranty because aftrr sometime their products get damaged. I spent 5000 dollars on sofa. And it broke and the claim has been rejected by saying that willingly misuse of a product. This is not the only product i just bought all my home appliances from them. Dryer stopped working after 5 months and the refrigerator door rubber came off in just 5 minutes. I took warranty on everything because i know if i will use it regularly it gonna wear or tear over the time due to the quality. Worst experience at Charlottetown brick.
- PMPat and Bill MooreOct 16, 20252.0The Brick We recently purchased a living room and bedroom set from The Brick, and the entire experience has been unbelievably frustrating from start to finish. Our first living room set arrived with damage to the loveseat, which was taken back. When the replacement arrived, it was also damaged. They left it with us and sent someone to repair it. We were repeatedly offered a discount, which we declined — all we wanted was furniture in good condition. When our bedroom set arrived, several pieces were also damaged. We requested replacements for the dresser drawer and the headboard legs. We received a call saying the replacement parts were ready for pickup, but when we arrived two days later, we were told they hadn’t even been ordered. We sat down with Derek, the manager, who promised to personally inspect the replacements when they came in and ensure they were in perfect condition before delivery. Unfortunately, when the new items arrived, the headboard legs were still damaged. Despite numerous attempts to contact Derek, my calls were never returned. Eventually, I stayed on the line until I reached him. He again promised a discount for the trouble — which happened. After six weeks, the situation was partly resolved, but it took far too much effort on our part. Needless to say, this experience has left us very disappointed. We will not be purchasing from The Brick again.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please refer to the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we'll refund the difference. Conditions apply. See our Price Guarantee page for details.
Can I cancel my order and receive a refund?
Orders can be canceled any time before delivery or pickup either online or by visiting a store. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my product purchase?
Extended warranties can be added during purchase in-store or online, or up to 30 days after receipt by visiting a store. Options are available during online checkout or through a sales consultant.
What delivery and pickup services does The Brick offer?
We provide curbside pickup, delivery, and no-contact delivery services to most areas. Some shipments use third-party couriers or Canada Post. Delivery is currently limited to Canada.
What are the store hours for The Brick in Charlottetown?
The Brick is open Monday to Friday from 9 AM to 9 PM, Saturday from 9 AM to 7 PM, and Sunday from 12 PM to 5 PM. The store is closed on November 11, 2025 for the holiday.
What brands does The Brick carry?
The Brick offers a wide selection of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Miele, and many more across furniture, appliances, electronics, and mattresses.
What nearby stores can I visit along with The Brick in Charlottetown Mall?
Nearby stores include H&M for clothing, SEPHORA for retail beauty products, Sport Chek for sporting goods, and Claire's for fashion accessories. Visitors can enjoy a varied shopping experience all within close proximity.
Are there places to eat near The Brick that I can visit before or after shopping?
Yes, you can visit Pür & Simple bakery and smoothie bar nearby for a quick bite or refreshment before or after your shopping trip at The Brick.
How can I easily access The Brick by public transit or other nearby points of interest?
The Brick is located in Charlottetown Mall near popular stores like The Brick Mattress Store and appliance stores, making it easy to find. Visitors can combine their trip with shopping at Royalty Crossing shopping center nearby.