Business Details
About
Furniture StoreHome Goods StoreMattress StoreAppliance StoreRefrigerator StoreOffice Furniture StoreOutdoor Furniture StoreBedroom Furniture StoreElectronics Store
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- DeliveryAvailable
- Curbside pickupAvailable
- Wheelchair accessible entranceAvailable
Location
The Brick
310, Charlottetown Mall 670 University Ave., Charlottetown, PE
C1E 1H6, Canada
Hours
Reviews
4.4
860 reviews
5 stars
613
4 stars
124
3 stars
26
2 stars
20
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, both in-store and during delivery.
Delivery Experience
The delivery team received positive feedback for their professionalism, efficiency, and communication, although some customers experienced delays.
Product Issues
Several reviews highlighted issues with product quality and delivery accuracy, including damaged items and long wait times for replacements.
Sales Experience
Customers appreciated knowledgeable sales staff who assisted them in finding the right products and securing discounts.
- NSNadine Sutcliffe3 days ago5.0The experience from the purchase to delivery and setup were all very good. The sales person was very knowledgeable and helpful without too much pressure. Delivery was within a week and the tracking app was very helpful. The delivery team set everything up and took all the garbage with them. Overall a great experience
- RARandy Angus5 days ago5.0Ordered two couches online. A date for delivery was given in early January. Sure enough their app both texted and emailed me on the promised date and gave me an exact time. The delivery truck pulled in our driveway which was not in the best shape due to snow and ice. The couches were in the house within minutes. The crew were both polite and professional. The driver was excellent, and did a great job of navigating the driveway. Overall from start to finish an excellent experience by the Brick team.
- SBSheri ButlerDec 29, 20254.0Delivery was a bit late but you can track online. The men that delivered were efficient and very friendly
- SMStephanie McCormickDec 28, 20255.0The whole experience, from shopping in the store to the delivery and set up, was excellent. Everyone was very helpful, pleasant and professional. I would definitely purchase from them again.
- JBJo Anne Batisla-onDec 19, 20255.0The guy who took our order is very nice. He helps us through to everything. We will definitely come back again. And the delivery guys are so helpful too.
Frequently Asked Questions About The Brick
What is your return policy?
Our return policy differs based on the item you purchase. Check the Satisfaction Guarantee page on our website for full details.
I found a lower price on an item I purchased last week. Do you have a price guarantee?
Absolutely. If you find the same brand and model currently advertised at a lower price by The Brick or a competitor within 30 days of pick up or delivery, then we'll refund you the difference. Some conditions apply. Check the Price Guarantee page on our website for full details.
Can I cancel my order and get a refund?
Yes. You may cancel your order by visiting any Brick location. Purchases made online and in store are refundable at any time prior to product delivery or pick up. Refunds are made only to the same credit or debit card used to pay for the order. Cash payments will be refunded to a debit card or via cheque and mailed to the person who paid for the order. Deposits on Special Order items are non-refundable.
Can I get my deposit refunded in cash if I paid in cash?
Unfortunately, not every Brick store will have enough cash on hand or the exact dollar amount required to refund your deposit in cash. We're happy to refund cash payments to a debit card, or via a cheque made out to the individual listed on the invoice.
What does
On select products, our buyers have used The Brick's purchasing power to get you the best quality products for the best prices in Canada. Our buyers have done their homework and pulled strings to get you the best quality products for the best prices in Canada. Our Buyer's Best products are at a low price you can count on every day – no promotional end dates and no confusing terms. That's why these items can't be combined with our other promotions.
How do I add an extended warranty to my product?
An extended warranty can be added during the purchase process in store or online. Or if you've already completed an online order and decided you want to add a warranty, you can visit a Brick store to purchase a warranty up to 30 days after receiving your product. You can add a warranty to a product during the first step of the online checkout process. When you check out, you'll be asked if you want to add a warranty to each eligible product. You can either select 'Protect All Products' at the top of the warranty section, or specify which level of coverage you want for each individual product. When you have selected the preferred warranty for your item(s), click the 'Continue' button in the lower right corner of the page to continue with the checkout process. Check our Warranties and Protection Plans page for full details or discuss your options with a sales consultant in your local Brick store.
Where does The Brick deliver?
Our Premium Delivery Service is available in most areas. For areas not served by The Brick's delivery team, we contract third-party courier and shipping companies. Some products can also be shipped via Canada Post's shipping service. The Brick does not currently deliver or ship to anywhere in the United States, and online transactions from American customers cannot be accepted at this time.
What installation and assembly services does The Brick offer?
We're proud to offer professionally licensed installation and assembly services at competitive prices. We install a variety of appliances and electronics, and offer a range of furniture assembly services. Check our Installation and Assembly page for full details.
What is The Brick's return policy?
The return policy varies depending on the item. Please refer to the Satisfaction Guarantee page on our website for full details.
Does The Brick offer a price guarantee if I find a lower price?
Yes, if you find the same brand and model at a lower price from The Brick or a competitor within 30 days of purchase, we'll refund the difference. Conditions apply. See our Price Guarantee page for details.
Can I cancel my order and receive a refund?
Orders can be canceled any time before delivery or pickup either online or by visiting a store. Refunds are made to the original payment method, with deposits on special orders being non-refundable.
How can I add an extended warranty to my product purchase?
Extended warranties can be added during purchase in-store or online, or up to 30 days after receipt by visiting a store. Options are available during online checkout or through a sales consultant.
What delivery and pickup services does The Brick offer?
We provide curbside pickup, delivery, and no-contact delivery services to most areas. Some shipments use third-party couriers or Canada Post. Delivery is currently limited to Canada.
What are the store hours for The Brick in Charlottetown?
The Brick is open Monday to Friday from 9 AM to 9 PM, Saturday from 9 AM to 7 PM, and Sunday from 12 PM to 5 PM. The store is closed on November 11, 2025 for the holiday.
What brands does The Brick carry?
The Brick offers a wide selection of brands including Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, JBL, Miele, and many more across furniture, appliances, electronics, and mattresses.
What nearby stores can I visit along with The Brick in Charlottetown Mall?
Nearby stores include H&M for clothing, SEPHORA for retail beauty products, Sport Chek for sporting goods, and Claire's for fashion accessories. Visitors can enjoy a varied shopping experience all within close proximity.
Are there places to eat near The Brick that I can visit before or after shopping?
Yes, you can visit Pür & Simple bakery and smoothie bar nearby for a quick bite or refreshment before or after your shopping trip at The Brick.
How can I easily access The Brick by public transit or other nearby points of interest?
The Brick is located in Charlottetown Mall near popular stores like The Brick Mattress Store and appliance stores, making it easy to find. Visitors can combine their trip with shopping at Royalty Crossing shopping center nearby.