Raymour & Flanigan Furniture and Mattress Store

Reviews

• GC

  Gadiel Cedeño

  Nov 13, 2025
  1.0
  Terrible unsatisfactory customer service at the Wyomissing Raymour and Flanagan. After telling the delivery crew we had canceled an item, they insisted on leaving it and for us to return it to the store for faster reimbursement. Once I arrived at the store and explained to the staff what happened, the staff didn't want to accept the merchandise and were expecting me to deliver it to another store that will accept it. The nerve of them wanting me to deliver merchandise that I had canceled well in advance. I had canceled a recliner on Monday November 10 2025. I returned the recliner to the Wyomissing store. The recliner was financed. Raymour and Flanagan will cancel the outstanding balance. The store's atmosphere was chaotic. The male staff didn't care, it wasn't their problem. The only one that helped me was Crystal. The selection is awesome but the service is horrible. It makes any customer buy somewhere else where you get honest service. Highly dissatisfied and disappointed in the Wyomissing store. Definitely not returning to this store. I sincerely hope upper management and owner actually retrain the whole staff about customer service. People pay good money for an easy and smooth transaction. My name is Gadiel Cedeno-Erazo from Reading PA
• WH

  Walter Helm

  Nov 12, 2025
  5.0
  We purchased two of these for our living room and downstairs family room. The Harbin sectional is absolutely a pleasure to sit or recline on. We had the pleasure of having James as our salesman . He was terrific. Not pushy at all and worked with me making sure I was happy with my choice. Sam the manager was very accommodating even allowing me to take home the ottoman top so we could make sure color matched and was what we were looking for. Not everything went smoothly but Sam along with Amy Myers made sure ultimately I was thrilled with my purchase . Thank you everyone who helped us along the way. I highly recommend Raymour and especially the Wyomissing Pa store.
• AR

  Anne Rubright

  Oct 7, 2025
  2.0
  Sales person never mentioned the $149.99 delivery charge. I will never purchase here again
• LR

  Larry Rush

  Oct 2, 2025
  4.0
  I don't give 5 star since I feel some sales efforts are expected ... I was pleased with Mike's efforts and follow thru even with a cold...We have used your store often...the Riush's
• KM

  Kathleen Murney

  Oct 1, 2025
  5.0
  Gladys Negron provided us with great service. She ensured we did not waste our time searching for what we needed and found us just the right items. Thanks for making this so easy.

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