Brand Certified
Lowe's Home Improvement
3.8(2137 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
4055 Welsh Road, Willow Grove, PA
19090, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(215) 882-6040
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/PA-Willow-Grove/1837
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Willow Grove, PA offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
3.8
2,137 reviews
5 stars
1,009
4 stars
489
3 stars
214
2 stars
90
1 star
335
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unhelpful.
Inventory Issues
Frequent complaints about poor inventory management and organization, leading to customers being unable to find specific items.
Delivery Problems
Numerous negative reviews regarding delivery services, including missed deliveries and poor communication.
Store Cleanliness
Generally positive feedback on store cleanliness and organization, although some customers noted clutter in aisles.
Employee Knowledge
Inconsistent employee knowledge; some staff members are commended for their expertise, while others lack basic product knowledge.
- TMTona Morrow3 days ago2.0Lowe’s should pay attention to this review because I ultimately went home and ordered what I needed from Amazon. You need to get a handle on your stocking, organization, and inventory management immediately. Pros: It’s a convenient location, the garden center is lovely, and the parking is good. Cons: Everything else. I went in specifically for a car key fob battery. The joke of a battery “section” looked like nobody had updated the inventory in months. While there were plenty of standard 2032 sizes, there were nothing but empty racks where the specific sizes should have been. If you do find someone and ask them something, they just scratch their chin and say, “Ummm...” To be fair, I have had excellent employees help me occasionally, but it’s just not normally the case. It’s usually the Gen X staff who are on the ball.
- KKklbsr1969Feb 18, 20264.0Good place
- EAEnrique AndradeFeb 18, 20265.0Camille from pro desk. Very helpful and super professional.
- TRThomas RooneyFeb 9, 20265.0Clean and well stocked.
- BHBud HamiltonJan 25, 20265.0The store was soo well prepared for the winter storm influx! Adjusted to the rush in an organized fashion and great complimentary customer service as well!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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