Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Willow Grove, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,839 reviews
5 stars
843
4 stars
454
3 stars
192
2 stars
72
1 star
278
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff, unhelpful associates, and long wait times for assistance.
Product Availability
Customers generally found that Lowe's had a good selection of products and often had what they needed in stock.
Delivery Problems
Many customers reported significant issues with delivery services, including delays, incorrect items delivered, and poor communication.
Helpful Staff
Some employees received praise for their helpfulness and knowledge, particularly in specific departments, enhancing the shopping experience for some customers.
Store Organization
Several reviews mentioned that the store was often disorganized, making it difficult for customers to find items or receive assistance.
- MSMarcus SharpNov 16, 20251.0There is no help whatsoever at this store. The assistants just send you to the area where what you need is supposed to be
- LNLexie NoelNov 11, 20252.0Air pump is broken, let’s more air out your tires than in. They should put a sign there or fix it.
- MSmy stuffOct 17, 20251.0Absolutely Horrible experience with the location in Willow grove . Ordered a $1400 refrigerator , ordered with instillation and takeaway of my old refrigerator online, in which I was charged for both instillation and removal, neither was done but was charged for both. When I called store customer service a women very rudely answered the phone telling me I didn’t have instillation even though I have proof of instills on my receipt. She then proceeded to tell me they don’t handle that at this store and I could take the number to their vendor who performs installation, called back same lady hung up again!!!! Called a third time was placed on hold by another customer service associate Then when I get physically to the store I was told by management that they are unable to do anything for me In store and I would have to go through their third party installer in order to receive my payment. They also stated that their should be no option for instillation online , but I have receipt stating I payed for instillation Along with taking the old refrigerator along with them. They did not install my refrigerator nor take the old. But I was still charged for both. When I called store customer service I was hung up on twice by their customer service rep. Drove to the store on hold (20minutes) when I arrived to store manager terry answered the phone. He was pretty helpful in obtaining the information and got me to an appliance associate in which ensure instillation should not be allowed online for the specified reasons. After all of this frustration I just wanted my money back and for them to take their item and refund my money. Instead of doing this in store I was given a phone number to contact another company that would be the only way to complete my item return along with refund. One thing after another. Will never do business with Lowe’s again ! Worst experience I’ve ever had. If you can’t do instillation then don’t have it listed and don’t charge the customer !!!
- MGMike GreeneOct 11, 20253.0Find what I was looking for quickly. The down side is like most stores now a days the how taken the human element out of the experience. I absolutely hate those automated check out machines. How much extra money do these stores need that they have to take jobs away.
- DMdwight millerOct 4, 20255.0We went to Lowe's to get kitchen floor tile. Eric (mgr of floor dept) was amazing he helped us find the right tile and all supplies then loaded the supplies in our car. He even helped us get a 20% discount on our purchase. Eric was extremely helpful to a newbie like me, he had a great personality and all retail stores need an employees like Eric. Lowe's needs to find a way to advance Lowe's so he can manage a store or multiple stores. Great job Eric
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Willow Grove, PA?
You can find a wide variety of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing, storage solutions, tools, washers and dryers, and many more.
What services does Lowe's Home Improvement offer?
Lowe's offers services such as appliances installation, blinds and shades installation, carpet and hardwood floor installation, deck installation, door and window installation, garage door installation, generator installation, gutter and roofing installation, HVAC installation, and many more.
What are the store hours for Lowe's Home Improvement in Willow Grove?
From Monday to Saturday, the store is open from 6:00 AM to 9:00 PM. On Sundays, it is open from 7:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check my order status for a purchase at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Which nearby places can I visit in Willow Grove after shopping at Lowe's?
After shopping at Lowe's, you can visit nearby places such as Plato's Closet Willow Grove for thrift and consignment shopping, PetSmart for pet services, or Bob's Discount Furniture for additional home furnishings.
Are there nearby services for key and locksmith needs near Lowe's?
Yes, there are several Minute Key locations nearby that provide key and locksmith services, which could be useful if you need key duplication or lock services during your visit.
What dining options are available near Lowe's Home Improvement in Willow Grove?
Nearby dining options include MOD Pizza for fast and casual pizza, Cosi sandwich shop, Sweet Taco Mexican restaurant, The Halal Guys, and Federal Donuts & Chicken, perfect for grabbing a meal before or after shopping.
How can nearby services like Walmart Grocery Pickup and USPS help customers visiting Lowe's?
Walmart Grocery Pickup and Delivery nearby offer grocery shopping convenience, while the USPS location provides postal services. Customers can combine errands efficiently when visiting Lowe's and these nearby places.