Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Whitehall, PA Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,204 reviews
5 stars
1,152
4 stars
509
3 stars
195
2 stars
97
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Availability
Several reviews mentioned issues with product availability and stock levels, leading to customer frustration.
Delivery Issues
Numerous complaints were made regarding delivery coordination and installation problems, often resulting in damage or delays.
Staff Friendliness
While some customers praised friendly and helpful staff, others reported rude or unprofessional behavior from certain employees.
Store Cleanliness
The store was generally noted to be clean and organized, contributing positively to the shopping experience.
- LYLiz Younger1 day ago1.0Went to lowes for three pieces of door trim. One of the pieces needed 8 inches trimmed off. Four staff people were dumb founded by the question. When asked about a store manager they were even more stumped.
- JWJack W5 days ago5.0We were all over looking for a part for water softener. We spent hours going different places. Our last pit stop was Lowe's and lo and behold they had it !!!!!!⭐⭐⭐⭐⭐
- CDCliff “Dog”Nov 9, 20254.0They are very helpful.
- HBHarriette BrodowskiOct 24, 20251.0Customer service doesn't exist
- RPRaul PeraltaOct 20, 20252.0Terrible experience with Lowe’s kitchen cabinets. I bought kitchen cabinets and my experience was absolutely awful. I went to customer service, and they told me to go to the Pro Service Desk. After waiting more than 15 minutes, I was told, “Sorry, I can’t help you right now.” I asked another employee (who was quite rude), and all he said was, “You’ll have to wait.” I ended up spending over 30 minutes in the store without anyone being able to help me. It’s embarrassing how little they value customers’ time or provide any real assistance. I won’t be shopping here again, and I wouldn’t recommend Lowe’s to anyone expecting proper service or respect.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Whitehall, PA?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing supplies, tools, and more.
What are the store hours for Lowe's Home Improvement in Whitehall, PA?
The store is open from 6:00 AM to 9:00 PM Monday through Saturday, and 7:00 AM to 8:00 PM on Sunday. Holiday hours may vary.
Does Lowe's in Whitehall offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What brands are available at Lowe's Home Improvement?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and many more to meet your home improvement needs.
What payment options does Lowe's accept at the Whitehall, PA location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there any nearby places where I can grab a meal or a coffee before or after visiting Lowe's?
Nearby you can find several food and drink options such as McDonald's for fast food, Starbucks for coffee, Jersey Mike’s Subs for sandwiches, and Chesapeake Bagel Bakery for breakfast items.
What nearby services are available if I need a car wash or propane exchange near Lowe's?
You can visit Rudy’s Car Wash for auto cleaning services and Blue Rhino Propane Exchange for propane needs, both conveniently located near Lowe's.
Are there any nearby stores offering craft supplies and fabrics near Lowe's in Whitehall?
Yes, JOANN Fabric and Craft Stores is close by and offers a variety of arts, crafts, and fabric supplies if you want to complement your home projects.
What services does Lowe's offer related to installation and home improvement?
Lowe's offers numerous installation services including appliances, cabinets, flooring, HVAC, lighting, plumbing, shutters, and more to help complete your home improvement projects.